Customer Testimonials

The detailed focus on safety by the service technician, Kevin Popiel.

Also, the easy to understand explanation of recommended follow up services by the service advisor, Will Moore. He quickly scheduled my appointment to address inspection discrepancies before I departed the General RV site.

Fair, friendly service;

You had the item I came in for ( powder toilet bowl cleaner....

Service was begun on time. Didn't quite finish on time but not too bad. Service rep was very good. Work was done to me satisfaction.

Great service on the sales floor by the parts person.

Friendly staff, fast service, and quality service.

All staff, from salesman to finance, service department & retail cashier were super friendly & helpful! Great experience

Quick and easy. Very affordable.

Repairs were done in a timely manner and as promised.

They finished einterizing in a decent time. The one in Birchrun took 5 hours. I like that ghtpoint out things that need to be fixed that you might have missed from not climbing on the roof. It seems like a friendly place

Everyone was great, thoroughly knowledgeable and able to answer any questions . The buying experience was very easy, they made you feel very appreciated for your business..

Friendly, knowledgeable staff.

When I had a problem, they took care of it

I had to get a decal replaced as my unit had one starting to peel. I originally called the service department to ask about getting one covered under warranty as I had the extra exterior coating protection supposedly put on my unit. I was told it was not covered. I called my salesperson Steve Gubics. He was able to get one for me ordered since Grand Design has a 3 year warranty on graphics which I was not told about until I called Steve. He is fantastic. Thanks Steve!

I was then told install was not covered and would be $300-$400 to install it. I was able to get it installed for less than half that quoted price. I understand dealers need to make money but come on, thats absolutely ridiculous. Why did I pay for an "Exterior Coating" thats supposed to help protect decals with a 3-5 year "warranty" when its not covered when a decal has an issue? Id like a response but doubt I'll get one

selection

Had a person assigned to orient us to rv features, she was very nice and very helpful.

Very happy with the experience good price very good salesman work very hard for us appreciate the hard work very well information on everything love the experience all together

Justin was super helpful, he made a lot of phone calls for me got things squared away with warranty company, even had some very important recommendations for a new fifth wheel hitch,which turns out he was correct...even while waiting to hook up trailer, I was in showroom just looking around, I haven't experienced this much customer service in one visit since I worked in retail 15yrs ago!!! Well done

I truly enjoyed dealing with Gage. He was very understanding, helpful, professional, courteous, and knowledgeable. He has fantastic customer service skills!

Fast and efficient online!

They treated me right I would recommend General R V to anyone

The people were very nice and helpful was thankfully for all the information I got and needed Ty

Very knowledgeable staff, prompt service.painless experience
Great pricing

Everything from the salesman to finance and the tour

Gage was very helpful and knowledgeable as well as the rest of the staff.

Guiermo and Eric really understood our predicament of being stranded away from home and worked really hard to get us back on the road. They care about the service they deliver!

All members of our General RV team were very helpful on our pickup day (10/22/2025). Thank you to Andrea, Phillip, Colby & Mike.

They listened to the customer and they were able to meet my RV upgrade goals by fitting me with a Lithium Ion battery and matched converter. Very knowledgeable parts dept staff member.

Kind and Considering ….

Then again Our sales person-did not lesson to my offer just cost me with his persistence after a little over 17hrs and three trips along with Braking the bank…. Our time should also be considered…. Did not get any breaks…. ( Over, Military, Disability or any other)…. Paid full price and them some…. Our fault for not walking but $2,000 had us between Flat tires and a Brick wall…. Bob & Denise P…. Burch Run, Mich..

I would give a 10 to the people selling accessories. Very helpful. I’d give a ten to your service representative and the mechanics that helped me. Some of the people know a lot about Rv’s but are a bit sketchy on certain ones. When a company sells a verity of RV it’s hard to know all of them, but somehow you need to. Or have specialists for each one and then network them. The 9 was a guess at an average because I left a message and never got a callback. Not calling back, even to say I have no idea what something is, is worse than not knowing. Bad business move. Your facility is great. I was treated well while I was there.