Customer Testimonials

Responsive, professional

The entire staff were so friendly and helpful. Everyone seemed to step in to help when help was needed for others, from the sales floor to the team prepping RV’s. The teamwork was phenomenal. They also went out of their way to get our RV prepped for departure on the same day we bought it. And we didn’t get that pushy sales vibe or feel like we were just another buyer. Honestly, we would probably end up coming back to Florida from NC if we ever decide to make another purchase.

Rob Klingelheber will go the extra mile honest and up front Thanks Rob

I believe the service department has gotten more user friendly .. It appeared in the past ,maybe still is ,the service writers were on commission .. I was forced to go elsewhere for service as the estimates I thought were ridiculous along with diagnostic charges ..
We know what’s wrong , that’s why I am here.. Do you really need to diagnose and charge for most problems ?? Your rates are high enough that it should be absorbed without bringing it up ,,
That’s a turn Off and a Rip off ..

Convenient location and friendly staff

Sandy was very helpful and her professionalism is outstanding!

Friendly service , we were treated like a VIP’s

Prompt service.

Friendly professional service from start to finish . You knew your product ! ( Having salesman that was Buccaneer fan helped also )

On time

General was the warranty servicing dealer after the selling dealer refused to do the repair - even after Thor specifically authorized the work.

I was greeted within 3 minutes of my appointment time. Efficient, polite, and completely responsive to the request for two warranty repairs.

Both repairs were completed within the time promised.

I normally like to offer suggestions for improvement, but all I can say is the work was perfect, the paperwork was efficiently done, and everything as well as I could dream.

Thank you for good service and efficient front office.

Nice people

They were all.
Great people to work with from my salesman to my inspector

The appointment was 9am , Tina was late 10/15 minutes and another team member Kathy R. Stepped up and processed my damage claim.

General RV is close to our home in South Weber, which is a huge advantage when needing service or help understanding how things work with our new RV.

The GRV salesman was not high pressure. My wife loved having the Diet Coke in the waiting room!

All of the staff were professional and friendly.

We love our new Grand Design RV!

Very help parts employee.

Great employees, Brady Perez my salesman was very helpful, honest, and a very nice young man.
Trey Hill, the financial manager was exceptionally helpful and helpful. Two great employees.

Clear answers. Specific directions to deal with pending service.

Great communications and professional, outstanding work.

Schedule went as planned.

Very professional

I dealt with both General RV in Salisbury and Ft Pierce FL Both worked very well with me in getting my RV delivered from Fl to NC, Salisbury. Gabe Welch in Salisbury, NC did an excellent walk through with me on my travel trailer. He answered all of my questions and was very knowledgeable with the camper. Upon taking the camper home, the tech involved and I discovered that the keys to the camper door sent from Fl did not work. He took the time to take apart the lock on the door to get the correct number/code key that was needed. I called the General RV office in Fl and they weren't able to locate any other keys so they called the RV Lock company with the correct key information to get the correct keys sent to me. Everyone did an excellent job.

checked the trailer over. The replaced ceiling panel rougher than the other panels. i think the panel was a wall panel not a ceiling panel. It was Rough like the wall panels not smooth like the ceiling panels.

Parts associate was very knowledgeable and helpful

Our purchase from General RV- Mt.Clemens was great! From our Sales Rep Carla "The Closer" who was wonderful and very helpful, to the Finance Dept Solomon & James, to the other team members Sierra who gave us a great inspection tour of our trailer. They made us feel very special! Last but not least I can't remember his name but he went over support information with us. "BigFoot" you know who you are! 🤣
Thank you one and all! Would definitely recommend them to anyone!

Clean and organized showroom. We were able to take delivery within two days after the RV show closed. They were able to repair some minor issues with our new travel trailer while we were finishing the paperwork! At delivery, the operation of the travel trailer was explained to me and all my questions/concern were addressed.

My service tech Ollie was very helpful in guiding me through the warranty process and showing personal involvement from start to finish. He made sure that I was satisfied with the work performed and went the extra mile.

The experience we had with you at General Rv was probably the best because of your representative Jordan she did a fantastic job. Keep us in the loop of what was going on.

Seemed like they were well organized and I didn’t feel pressured.

Everybody was helpful and friendly And my RV was prepped perfectly