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Customer Testimonials
It was a great experience on a few warranty issues a long with non warranty items. I tribute this positive experience to Erica Ellison solely on her constant and consistent information sharing and problem solving.
She was a pleasure to work with. She is an asset to the service department .
Fair prices, friendly, knowledgeable, always treat me right
Service done well on my unit. Just took to long, 2 months seems a little long.
Matt & the service team were amazing! They were knowledgeable, personable, explained the situation clearly and with detail and went the extra mile
Very friendly and helpfull staff, we will be back!
Everyone was friendly, professional and accommodating. My wife and I were very happy with the attention and service we were provided- from Stephanie our sales representative who was very patient and attentive, Maureen who provided us with hospitality and kept everything moving to Marty the tech who patiently walked us through how our new motor home operated to Angel who made it all possible with the financing. It was an enjoyable experience and would recommend them to anyone in search of an RV.
Doug & Joyce Johnson
Basil was awesome! He listened to our wants and steered us towards the exact RVs we would be interested in. No BS was the best part of our experience with him. He didn't lie or overstate just to make a sale. This is indeed a rare trait among salesmen, a trait we greatly appreciated.
Kudos also go out to Sof, Angel & Toni in Finance and Cami & Ryan in Delivery as our experience with them was also exemplary.
Please give the team our thanks and appreciation for the great experience.
Caden was wonderful to work with!
Employees were friendly and helpful.
Friendly sales staff waiting to see about service after sale?
Great service and buying experience. Sheldon was always available when we had questions. The entire staff was outstanding. Tammy did. Fantastic job during the walkthrough.
Many thanks to all.
Start to finish I was able to take my time and figure out the best choice for my family. Todd was AWESOME, and thought ahead to have options available for us to view based on previous conversations. His attention and experience made the process seem-less. Day of, they were swamped with customers and still made us feel important while we waited for a few additional service items. From our “tour guide,” to time in finance and final walk through prior to pulling off the staff was extremely helpful and patient.
Customer service was great, my sales representative he was the best,
Good training. Experience as a rookie
RV person.
The staff was very professional and helpful. All items on the punch list were addressed and rectified.
Brian, our service writer and Mary Walker in parts both worked hard to get the replacement jack ordered and installed as quickly as possible to get us back on our travel schedule. Everyone at General RV was helpful to us.
Quick service. They took care of an extra item for me.
The sales rep Brody was very informative and although we hadn't plan to purchase, his knowledge and professionalism sold us on the unit we purchased. We love it and appreciated his service and narrowing down what worked for us. Thank you again.
Personalized, friendly, informative service. No pressure to buy add on’s but everything was explained well so we could make an informed decision. We did realize that when we looked at our paperwork from Hershey there were two options for the extended warranty (3 & 5 year) but we were only given the 5-year option at the dealership which we did take. Other than that, we were quite satisfied with our visit!!
We did bring our new RV camping this weekend and noted the following:
one of the refrigerator door shelves were broken on one end,
grease on the front of the countertop which we got off,
the mirror in the wardrobe door is loose and rattled while driving and when you open it
The bathroom sink water line rattled when you turn it on (while using the water pump).
Thank you!!!!
Professionalism throughout the entire company.
Everyone was very professional .
Their customer service. The fact that truly care about veterans. I forgot the name of the lady and gentlemen that helped us yesterday 10-2-2025. We bought a beautiful corn hole game, and we love it! Thank you
Very well coordinated transaction and experience.
The folks in the service department were very helpful and helped me to find something that you didn’t stock even if it meant getting it from another source. And I received it in a very timely fashion.
Knowledge and service
Madisson was out of League a Super service great inf from the beginning to end the installation when on Real easygoing and fast
Grest job
I felt that all the personal were ready to help and listened to my requests. The service was completed to my satisfaction, but I did have to have another employee check on when they would be finished when she noticed we had been there all day. The service representative came out shortly and brought the bill to me.
We will return for any additional work that we need.
The work was done earlier than expected and our service representative, Jordan worked very hard to please us. She is a great asset to General.
The ease of the whole service encounter. From the service writer to the completed service. Colt helped as a trainee and was great at what he was doing.
A human answer phone. Gage in service know how to deliver customer service believe me I was brought up with two businesses in my family. Met all my needs no problem. Very pleasant.