Customer Testimonials

No gimmick ! Good service ! *****

Jim in service is so amazing! Knowledgeable, friendly, attentive to the details. People like Jim make General RV successful

Had what I wanted

How the manager was able to solve all of the mistakes made at the trade show and get us on the road in our new camper. Great work!

We first encountered your business at Birch Run while traveling when we needed urgent warranty service. Richard Buning our Service Manager took care of us and made sure our trip was not interrupted in the least! Since then we have had our Camper serviced with Birch Run General RV and Richard Buning has handled us with the utmost professionalism every time! We have even had warranty work delayed to be completed by Birch Run General RV because up to now we have been completely satisfied with all the work we have had completed there! I cannot say the same about the other camper store who serviced us once before! They left the work incomplete and General RV in Birch Run completed it! I have verbally spoken highly of our experience with General RV....I wish I could name the people who worked behind the scenes on our camper as well as they have performed professionally as well. I just don’t have their names but they deserve to be mentioned as well.

Outstanding service

Good selection, fair prices. Friendly staff

The service department did a great job on installing my trailering system.

So far great service and communication.

Professional and Courteous Support Staff in Every Department.
We have been loyal customers for years now, and will continue to support you in the future.
When we are ready for another upgrade into a new rig we will come to you.
Again your staff is what keeps us coming back. Keep up the good work!

Emily in parts was extremely helpful and always pleasant to work with!!

Friendly people who know their business.

The service was very friendly and helpful.

The staff!!!

Professional and pleasant staff. The facility is organized and clean. Service is timely

The friendly staff

Very nice ppl and helpful thanks again and Jerry was the bomb and jill was too

Mike at the service desk was very helpful. Great employee

Quick & reliable service.

Service is great easy to get things done

very very professional, courteous, relaxing atmosphere very very informative sales staff the vehicle my RV was cleaned very good. I was well pleased with the cleanliness that I received the vehicle. It was excellent PS I love the coffee maker and hot, cocoa maker. lol

Was able to get the light for brake and turn siginal I needed

Everything went smoothly and all my questions were answered.

Personalization

They got me in a pinch and got me taken care of.

Feel comfortable there, and everyone has been professional, polite and helpful.

Service department was very helpful.

I appreciate how hard the service advisors work on getting items approved through warranty. I appreciate the cheerfulness the phone is answered when I call, Especially Bob, he does a fantastic job.

Sales, service, and delivery teams are outstanding.

Everyone was very helpful getting answers for us. Very friendly