Customer Testimonials

No pressure, friendly and attentive

The customer service during the warranty period is exceptional. Tracy corresponded by text during the process. When given our travel dates the service department made sure the work was completed on time.

Danny worked closely with us and let us know what was happening. He kept us informed all through the process.

Great support from Mike in parts.

Great experience!!

The people and the facilities!

The service department is horrible. They had all week to fix things, they never touched the coach till i showed up to pay. Makes me think I'll never get service at a General RV center. I had to spend an extra night in a hotel. I was told to contact my General Service center next month in Seffner Florida to have the Air Conditioner replaced. Like I said Service is non-existent. Billy Ray our salesmen was excellent.

Service was outstanding, I was communicated with about everything, it was a good experience

Great service, answered my concerns promptly and efficiently.

From the time we walked into the lobby everything was a pleasurable experence.
From receptionist to salesman to finance
To my walk through of new travel trailer.
Thanks for this experence

Charles And Stephanie Ickes

Fast and had what I wanted

It was a great place to shop class A motorhomes floorplans and the different class A manufactures. Bob Manis was very knowledgable with all the different manufactures and assisting us with the difficult decision of choosing the right Motorhome for us.

Everything was simple and quick.

Service was timely and I was informed throughout

Always friendly, helpful

Outstanding!

Everyone has been very pleasant to work with and the service person followed up frequently to let me know the status of our service.

The manager saved the day. Everyone else wanted to go home and he resolved my problem in 15 minutes!

The honesty of the salesman (Al Matthew’s).

Very friendly and helpful personnel

Everybody was friendly, helpful, no pressure to by something you didn't want

Everyone is super friendly and upbeat as well as being helpful.

Attention to my needs 👌🙏

Friendly, courteous , fast service. I was really impressed with the staff. Great job….

They fought for me against the manufacturer Thor.

Very Professional stuff friendly nice!
Everyone is Amazing!!!

Great communication! Very friendly . Got a great deal. Dealer was very receptive to ensure everything was operational or they corrected it. I accept Delivery Jan 3rd

Everyone was extremely friendly. Knowledgeable and informative. No hard sales pitch. We even left and came back . Our deciding factor was because , of our sales rep Drew .

I have been looking for a particular Class A motorhome since this past summer. I first contacted General RV during the summer and their regional sales rep, Tom Schuelen reached out to me and explained the process and guided me on the type of RV's available and their advantages as well as disadvantages. Unfortunately, I decided to purchase my RV somewhere else most probably due to price and availability. After the purchase I reached out to Tom and expressed gratitude and explained that I will definitely come back to him when I am ready to proceed with another purchase or a trade-in.
It must have been fate because just a few weeks later I was with a motor coach that I was unhappy with for several reasons, primarily the dealership and how they handled the situation.
I went on to General RV's website and found exactly what I wanted, a 2022 Berkshire 45A XLT. Within a few minutes I reached out to Tom and began the process of a trade-in. The RV was located in North Canton, Ohio and their sales rep, Kristina Good reached out to me and took all my information and answered all of my questions. She is courteous, thoughtful, kind and knowledgeable about her RV's and how to find the right fit for families. General RV of Ohio welcomed me and treated my son and I with professionalism, kindness and patience. From my previous RV experience and in comparison this felt like a Disney World experience. They took my previous RV in and spend time explaining/ demonstrating the new RV. I was introduced to every department of their dealership. All of the folks working there were professional and courteous. I want to thank Kristina in sales, Bill from delivery, Marty from finance and Chris who is a sales manager and Tom Schuelen for their help, professionalism, understanding and giving me a great deal financially but most of all they gave me peace of mind throughout the experience and the purchase, which is priceless.
A RV purchase especially a motor home can be exhausting but it should be a fulfilling experience for a family. General RV of North Canton has been far above expectations and I recommend them to anyone looking for a RV.

Customer service