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The service department especially Jerry the manager and Vicki the secretary we dealt with were stellar. They communicated which to me was so important. They told us like it was. The service men know their business and hopefully all they did will hold up on our road trips and the weather. Thumbs up to all in the service department at the Orange Park, Florida.
HOWEVER;
The service departments hands were tied with getting approval for ANYTHING AND EVERYTHING. IT TOOK MONTHS FOR JAYCO AND OR MANAGEMENT TO APPROVE.
Imagine myself the customer that paid for a 5 year extension warranty and was promised most any flaws or problems would be taken care of and taking months to approve every little thing. One thing held up the other until approval was had. In the mean time my beautiful RV sat at Generals shop getting dirty, weathering and the pleasure vehicle we are paying almost $1,400.00 per month plus expensive insurance just sits awaiting someone to give approval. We didn’t buy this RV to sit in a holding pen. I think if we have a 5 yr. warranty (that was promised to fix most any flaws)
The decision by manufacturer should be instantly approved so parts and service schedules can be made. I feel you must speed up your service approvals if you truly want happy customers.
Richard Guitar Phone number removed
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