Customer Testimonials

The repairs were on time!

My Service person

Good communication

Everyone was nice and helpful.\n And explained everything where you could understand it, I would give them a 10

Mike got my parts fast and got me in quick

They were great to help me buy my RV 7 years ago. The service department tries to get me in and out as soon as possible. The only regret is that it takes 2 and 1/2 weeks to have service this time of the year. Is it possible to hire more mechanics?

I thought it was above and beyond the call of duty that they perservered with my pop up camper even though they usually don't work on them. It sounded like quite the project. They took on the job and figured out how to complete it! I was impressed with their diligence and commitment.

Richard and staff very willing to assist and answer all questions we had concerning our problem

Great Team of people at the Mt Clemens location.This was my second purchase from General RV in Mt Clemens.
Mike Smith was very helpful along with the rest of the Sales Team.
I had a couple of issues with my Avenue after using it and Mattie M in the Service Department has been positively wonderful to work with . Always very Professional and friendly. She takes the time to explain the process and makes me feel that our business is important even if it warranty work. She exemplifies great Customer Service!
George Sublet

They we're very courteous, friendly & professional from the beginning.... Extremely intricate in the explanation and the knowledge of products that they sell I also felt that they were concerned enough to make a fair deal.

They are always very informative and helpful. Very professional. They are always available to help me. Very friendly.

Tough to find anyone that wants to work on my van that I did not purchase from. Appointment scheduling was quick. Service representative at facility was great. Time at facility was exactly the amount of time service representative told me it would take. Waiting room was comfortable, lots of drinks/snacks. Excellent job !

Bobby and helping were wonderful.

I have always had exceptional service and interactions with employees at Wixom. My work has been completed correctly and in a timely manner. Even when they are very busy, the staff takes the time to still work with me to resolve any issues I have.

The customer service was outstanding. Blake was a great salesman and we love our trailer. We felt a little pressure when purchasing warranties, gap insurance, etc but overall it was a great experience.

Kevin Service Writer. The technician not sure what his name was but he was very thorough. Very cautious about what we wanted fix and completed. Overall experience I’d give it a 20 out of 10 thank you very much.

Always been treated with respect. They are very thorough when it comes to explaining things that you need to keep up with. Communication with my service advisor is very good and she goes out of her way to make sure things are taken care of properly.

Everyone we dealt with at Genaral RV was very helpful, which made our motorhome purchase less stressful.

I was impressed with the delivery process.everyone was friendly and professional

My service technician, Nondo, was great. He kept me informed of all progress and updated me regularly with expected parts arrival. He went above and beyond to make sure I was happy with all aspects of the service being done on my RV. I was completely satisfied with General RV and their attention to detail and I will definitely take my coach there again when I need service.

Everyone was very kind and did what they could to help us.

Lori went over and above to get us back going so that we didn’t miss our trip. Would recommend General to anyone we have never had a bad experience.

Professionalism

Large selection of accessories.

People

The people were easy to work with.

Fast service. They had the parts I needed.

My service advisor Nikki is always polite and informs me of everything I should expect from my service.

Patrick was very informative and helpful while looking at travel trailers. The site is extremely clean and staff were very helpful.

Good follow up communication. Very accommodating to our requests.
The service team at general RV in Richmond is top notch and has gone over and beyond to help us.