Customer Testimonials

John Smith was very helpful, very professional

Great customer service from start to finish. Honestly one of the best buying experiences I’ve ever had

From start to finish, the team at General RV delivered exactly what they promised — and then some. My sales associate was professional, straightforward, and refreshingly honest. No games, no empty promises — just solid follow-through and genuine service. Every step of the process, from initial walk-through to final delivery, was handled with care, efficiency, and real attention to detail.

In a world where too many dealerships talk big but deliver small, this crew did the opposite. They earned my respect by keeping their word, staying communicative, and making sure I drove away completely satisfied.

Highly recommend the General RV team — a rare example of integrity, teamwork, and true customer service done right.

I called for service on a few small items. The technician came and took care of everything plus answered many questions I had about the coach. He was very nice and did a great job

Clean and efficient, answered all questions thoroughly.

It was a great experience.
All of the staff were very friendly, helpful and nice to work with.

We’ve been going there for almost 30 years and are on our 5th RV purchase now with a Class C. Spousal Unit says it’s our final purchase but you never know! Every dealership is a bit different but we love the one in Brownstown, MI.

Every

Great service and quicker than I expected. Service department personnel are outstanding!!

Mattie is the best!

Everything! The staff is a pleasure to work with. They’re attentive and helpful with questions and really take the time needed. The greeting at the door until we leave is always a pleasant experience!

The service was quick and efficient.

Always professional, provides excellent customer service and quality work.

Lisa Green was superb. I liked her friendly approach and never downplayed my concerns. She seemed genuinely interested in making sure all my issues were addressed. The wait time to have the rig serviced and repaired seemed a bit excessive, but it is understandable since I brought it in without an appointment under the "keep you camping program". I was in and out the same day - that alone is a good thing.

Everything. Our unit was cleaned and ready when we arrived for pickup. Dominick did an excellent job with the walk through. He patiently answered all of our questions and we were
never rushed. Everyone we dealt with during our 5+ hours at General was friendly and helpful. Maureen at the front desk approached many times to insure we were comfortable. When we returned early the next morning with a few minor problems, we asked for Dominick and he immediately came out to help, as did Kevin and a third tech until we were satisfied that everything was working properly. A week after our pickup, we called regarding several items that were mistakenly left in our trade- in unit. The service department located them and Amy graciously took my address and card # and had them mailed home to me.

Looking forward to continuing to working with General in West Chester for all of our service needs.

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Prompt attention to detail and very charismatic throughout the whole experience!

Problems solved and service team was friendly.

Prompt responses and as always very courteous.

We experienced an issue with our class A motorhome and we were in a time crunch with a trip previously scheduled . This repair required awning attachment and paint repair.
The service rep. ( Jordan ) was fantastic with understanding our situation and doing her best to accommodate us. She did an AWESOME JOB. Turned it around in less time than originally estimated. And the work and painting looked great.
THANK YOU JORDAN!

Associate explained everything to me and answered all my questions.

We had a wonderful experience at General RV in Orange Park, FL! The salesman, Bob Manis was exceptional! So friendly and enthusiastic! He is SOOOOOOO knowledgeable about ALL the RV’s there.
We were undecided as to what we wanted, either an B-Van or C-class and there was NO pressure at all! We ultimately decided on one of the Ram vans and so far we are thrilled with that decision.
It is a Travato with a lithium battery-and this thing does everything!
The financial manager, Scott McLeod was also very easy to work with, friendly and helpful.
I cannot say enough about how good the entire experience was.
I would recommend doing business with this company and we will return to them if we need/want another camper.

Cameron kept me advised of the progress on my van throughout the time required for service. Provided a clear explanation of what needed to be fixed and how long it would take.

Everyone is so friendly. They go out of their way to help.

Marshall in parts Ocala store is the best! We were able to order desperately needed parts and pick them up the next day on our trip north from southern Florida! He did the right thing and was professional and very knowledgeable! He made our issue easy to fix! Can’t thank him enough!!

This is an awesome dealership from start to finish. I especially want to give a shout out to there service department and my advisor Bonnie. Absolutely top notch vip service.

The degree in how they go over the whole camper and let you know if there is any issues

Maintenance advisor Richard was vey helpful and informative. Very easy to work with. He listened and was very accurate, payed attention to details. Overall a very nice person to work with.

My experience was really good , everything was perfect and fast , the service was amazing I totally recommend for everybody
The General Rv is absolutely nice and perfect.

Personal, quality care.