Customer Testimonials

They addressed all of my warranty concerns, without hesitation.

Jordan was on top of my service appt as soon as I got there. She was handling some mistakes from a prior appt. She reviewed the corrections with me in detail.

Quick response to fixing our problem considering we were walk-ins.

Walt Zimmerman took care of my repair projects. He kept me posted as to how my repair was progressing. He took time to talk to me with all my concerns.

Fast checkin and service writer (Kathy) was outstanding!

I have always been treated with respect and I feel Gage has always been honest to me.

It was close to my residence and staff contacted me to make sure I received services I was promised.

Quick appointment, diagnosed quickly and Olivia Olsen very helpful throughout the whole process

Estimates for service and parts were provided quickly. Scheduling for service was easy and quick. Return of vehicle was done in a timely matter.

Nikki has been a joy to deal with at General RV in Richmond. She responds quickly and is so friendly ,and keeps us updated on all the status changes

Jason from service is awesome

Amanda made things easy. Kept me informed of steps being taken to repair my coach. Worked with the 2 insurance companies involved in handling my claim. Clarified appropriate steps to address future issues.

From the reception to Tracy to chad outside all did a outstanding job. Also so very clean. Thank you

Prior visits to General RV were less than Satifactory. This visit was great. Danny was profesional, and couteous. I'll be back for service. He changed my my feelings about General RV.

The Sales team.

I had a bad generator, Shawn worked very hard to get a new one and make it work. He is a true Gem. Very attentive to details. And consider tofu my time and travel distance. He is awsome.

They were thorough, and did the work in a timely manner

We liked how each section of the process was handled by an expert in that department. Very friendly and helpful. The only thing that could of been nicer was when we purchased the RV we should have had the salesperson walk us to the lot and make sure we were good to go and safely on our way. Just for future reference to others . It seemed that once the finance was done so was the hospitality.

Justin and your whole staff were fantastic got everything fixed that I need to fixed and they were very helpful

Friendly first time I have been out of town that somebody helped us with our R.V
We had a water leak very knowledgeable and professional about how to fix it Basically saved the day and our vacation. We just arrived from Tennessee it's hard to find a R
V service center willing to help people traveling and we have taken our R.V
to all 50 states we had a 5th wheel before this one The people were great 👍 👌 They actually helped us.

Trevor Tyler and the whole crew at General RV are very reliable and personable. They were on time with their repairs and did beautiful work.

Accommodating my schedule.

Are experience was relaxed and no one was pushy.

Everybody was very helpful and very nice.

Everyone was very helpful and friendly. We had to bring our dog, and appreciated that you were extremely pet friendly too!

Jake in service has been on top of keeping us informed, i'm timing for parts and completion.

The entire staff was very polite and accommodating. The staff was attentive and assisted me with all my concerns. We have had a great experience with General RV, overall.

I would like to send a shout out to the Service Team, Tracy, Chad, and Clooney. They went beyond my expectation, they got me up and running safely. I came back a week later with a little issue, they helped me work through it. Great Folks, thanks and keep up the good work!!!

My first time was wonderful. Everyone was so helpful and the atmosphere was very relaxing. I will return soon.

Fast service