Customer Testimonials

Experience was good and Travis was excellent

The communication by the employees

Took me in quickly to attach hitch ball. Appreciate the fast service.

Our shopping and buying experience at General RV was Great! Jason and Mary were very personable and answered all our questions. They did not pressure or push for a sale. They showed us a selection of camping trailers that may best fit our needs. We took several days until we made our final decision. The General RV team went above and beyond when we picked up our camping trailer. The night before General RV had a water main break leading to flooding and damage to their building. General set a make shift setting with canopies and trailers set up as temporary offices. The weather was terrible windy and raining. We were met by a very friendly young lady on a golf cart immediately upon entering the parking lot. She had us hop on the golf cart driving us to the check in point. Our orientation, finalizing of the sale with Steve and the hitch up instructor was great. It was unbelievable under all this chaos they were so organized and very apologetic and friendly. We were so impressed on how smoothly the process of our pick up of our new camping trailer process was completed. We were very happy from beginning to end. General RV team was great. We received a great sale price and the whole experience was outstanding. General RV showed that even through a crisis (did I mention the weather was horrible) that customer satisfaction comes first and foremost. We highly recommend General RV of Birch Run. Thank you General RV, we very much appreciated your professionalism throughout our buying experience.

Folks were friendly and helpful. Service was very good. I had issues with a new 5th wheel trailer, they took care of me very well

No pressure sales. Very knowledgeable of their products. Friendly and courteous.

Service was prompt and thorough. Alan does a good job of getting us what we need.

Prompt service and quality workmanship for Jacob

Entire staff was helpful, we really liked the opportunity to look and have no pressure. Our salesman was great and very patient, honest, professional as well any staff we interacted with.

Our service technician, Zac Calhoun continually updated us on the progress of our repairs. Even if nothing had changed from our last phone call/email he still was consistent with communication.

Easy to schedule, confirmation of appointment, communication during repairs, timely delivery.

Punctual check-in with our Service Rep Nikki. Great support from the parts team!!

Trevor did a great job keeping me informed. Turn time and price were reasonable.

Awesome experience

Good customer service.

Our salesman Rick was knowledgeable and up front on everything. Our financing rep Jesse was very good and didn’t present a fake attitude. Brady gave us our final run through and was very personable. As we just took delivery of our RV three days ago, service after the sale remains to be seen. Hopefully we don’t have any issues; but I’ll be adding future reviews either way. Looking forward to great camping adventures and have had an awesome experience so far! Thanks General RV of Clarkston!

Manny handled a complex service issue with my camper. He kept me in the loop and was able to get it all fixed.

Received great help from the parts department, only wish I could remember her name, it even included pictures so I could identify the right part. And even was able to have it shipped to my house.
Sincerely Steven C Elliott
Never to do business with General RV in Novi

Terrek Teal and Saleena were very knowledgeable and easy to work with excellent customer service!

Would highly recommend. Thank you Heather.

Lance, the service advisor was very knowledgeable and helpful. Thank you Lance. I should thank Frank at service as well.

Great people. Made the sale with trade in effortless. Very knowledgeable and helpful.

All around great experience. Megan was on top of everything. Highly recommended.

Everyone was very nice and informative. They listened to what we wanted and showed us options to fit our budget.

We especially like the salesman Paul Mangano! He was awesome!

Nat our advisor was always professional and very knowledgeable if he didn’t have the answers he went to the mechanic and got the answer. He always worked well with Aqua hot techs making sure if it was Aqua hot related letting them know so they would give him the go ahead to troubleshoot the issue so they would be responsible for their part paying for the time spent troubleshooting. Since there was 2 party’s paying the bill. It ended up the issue was the power cord real and not the Aqua hot. So most the cost was on us but we were fine with that because Nat always explained everything to us along the way. While Nat was out Sherr was also very knowledgeable always kept us informed we were sorry to hear she left thank you

Recommend
Tech knowledge In

They are really friendly and easy to work with and made the buying process very easy and took good care of us we would highly recommend them

was flexible and reasonable

Friendly knowledgeable people working there makes things a lot easier. I really like General RV

Parts Department is awesome!