Customer Testimonials

I was kept informed of the progress on my repairs.

They were very fast at diagnosing the problem my RV was having and fixed it very quickly

Everybody was organized and answered all of our questions from the minute we got there to after we finalized the sale and I’m sure anytime we have more questions, they will be right there to answer them.

From start to finish, I was treated like a VIP. There is a lot to learn from this organization in regards to customer service. General RV is my place for future purchases.
Dean Garrett

Cameron went above & beyond on getting my travel trailer completed for my weekend trip even though the suppliers can't seem to get the parts correct.

Justin service tech has been doing a good job taking care of me & my Rv.

Our experience with this dealership began when its name was Independence RV. We have always been treated well, with professionalism, kindness, knowledge. We are pleased with our 2015 Newmar Ventana LE and will probably use our RV until we are no longer able to go camping. If, however, we need a another motorhome, we will return to General RV and will tell our friends about the service we have always received there.

The staff are excellent

Lori was so helpful with the issues I had and kept me informed throughout the repair process and ensured things do timely since I am full timer in coach. Work performed in body shop surpassed my expectations. Appreciate everyone involved.

Competent and professional.

Eric (Pease), Scott, and Shea were very helpful during our stop at your Wayland location last Thursday afternoon (July 24th).

Attentive salesman. Did not try to sell me on something I did not want. When the right rig came in, he let me know immediately, and I ended up loving it and making the purchase

Knowledgeable staff and friendly. Not pushy to sell even the business manager. Thorough walkthrough at purchase. All questions answered. It was a very good experience.

They did a good job fixing warranty issues and periodically kept me informed on the status.

Our salesman took the time to go over what we wanted in a Rv and then was able to show us several choices which made it a pleasant experience for buying our new motor home.

We went of course just to look, and the salesman showed us three of his favorites, which was great because out of those three we picked one we really loved the alliance Delta 274RKW and then the finance director was very personable and professional and knowledgeable, and all the staff was very gracious and smiling Natalie during The time we were there during pick up delivery department Maria was amazing helper bees. Janet was also amazing. We’re very well pleased all the way around they did a great job explaining everything. We’re very happy thank you general RV

Friendly and knowledgeable, willing to help with all requests and questions.

Tonia deserves a raise, she is a very nice person who not only enjoys her job but is very good at it. She is a ray of sunshine in regards to customer service in world where customer service is almost non existent.
Great job Tonia, very professional, we appreciate it and we will be back, thank you!!

Very nice people, very knowledgeable and knowledgeable at their jobs. Keep up the great job.

Everything

They inspected the roof and checked the rv over to make sure it was safe and operable. They did most of the repairs that I asked for.

Wonderful staff! They listened to what I was looking for in an rv, gave me options to choose from, knowledgeable, and courteous. Best experience 😊

They cared about me and provided great service

I communicated via text with my sales person for a few days which was amazing in determining what I was looking for and my budget. Trisha was very receptive and engaged.

I had a problem. The mechanics were able to determine it was an alternator’s gone bad. Sad that RV is only 2 years old, but at least problem found and $2000 later I will be back on the road.

They did a great job replacing the roof on my fifth wheel

Courtesy, sharpness, quality of work

They were non pressuring, friendly, patient, and got us exactly what we wanted!

Everything!

Our experience of purchasing a RV was positive. Everyone was knowledgeable about their job, very polite, and friendly.
Before we took possession of the RV, I had questions. I was able to meassage my question and given a quick response. Someone from every department gave me their business card and cell phone number.
We took possession of the RV a few days ago and can’t wait to use it.