Customer Testimonials

My sales rep Megan Lorenz at west Chester store is simply fantastic .
Will Moore in service and George , all made my experience worth coming back for my next travel trailer

They were through and communicated very well

Paint work came out great

Welcoming & Friendly staff. Fast repair service.

Amanda was great. She went out of her way to be nice and kind to me and explained all of my repairs. She was very helpful and I drove back to have the work done at General RV because I have confidence in her.

General RV has always been honest with all pricing and able to express how long a job will be. Employees are ALL very helpful and do the job correctly. Always have enjoyed having General RV work on my coach.

Have been working with Derron H. On various issues with my fifth wheel. He has been a pleasure to work with. I find him very helpful and believe he cares about helping his customers.

I was treated like royalty. I was shown three models, test drove one and went home with it the same day. The salesman helped me unload my vehicle into the RV. He placed my Bibles on the couch. I was given a tour of the vehicle and quizzed to make certain I understood.

Just hours before we were set to hit the road to Margaritaville, I was loading up the camper at home and suddenly the main living area AC thermostat went out. In a panic I called Grand Design and they said unfortunately since it’s not a fuse, I’d have to take it into the dealership. I called Justin and told him my dilemma. He said, how soon can you get here. 35 minutes later I was at the dealership and he had a guy on it. Turned out to be a lose wire behind the breaker panel. I was so appreciative. This is my second time coming into the dealer for some minor work but to have somebody like Justin get me in right before Labor Day weekend and get me back on the road in an hour was incredible. Can’t say enough good things!
Thank you!

Tracy and Joe were prompt, professional and resolved all issues.

Good service and good people to work with

Jon in sales was very helpful today.

Our salesman TJ Wasiety was awesome and our Finance Mgr Moe was extremely great with helping us!!!

Quick response and nice to deal with.

Very friendly, very helpful very knowledgeable. Treated us with respect, even though we didn’t purchase the RV there. Had a major roof issue and they took care of it. If only Grand design had not dragged their feet the RV would’ve been out of there two weeks sooner. The service manager, Anthony was extremely helpful!

Responsive and timely

They fixed everything we needed fixed!

Katie Houtz.

The repair and service costs were reasonable. Being able to leave our camper over the winter for repairs worked well for me and General RV.

Excellent service
Worked us in to their already busy day
They got us ready to go about 5pm,and since it was too late to make our destination they let us camp in the breeze way.
They recommended a great place for dinner. In the morning they even took our 45’ American dream over and dumped it
Great visit
Thanks

Fair and speedy

Fast and great work.

They done the service on my 2018 King Air previously ( Idependance) for 8 years , very good service adviser ( Tom) & service Technician ( Don) very honestly first time I bought a New Newmar was in 2003 in 22 years I travelled North America 200,000 miles they have the best service it what is important when you choose a Dealer for you first or the next one. they are 5 star

Honest, genuinely caring competent, friendly and professional.

Great people in the service department.

The service department in Huntley found the leaking issues we had when General RV looked at in Ocala, Florida and found nothing. We appreciate that Huntley found the roof was installed wrong and got it covered by warranty.

Kept up to date on progress. Still waiting for part, however.

Knew what they were doing and happy with the service

Great service!!

The service personnel were very friendly and helpful.