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Customer Testimonials
Keith, our salesman was/is a super guy! Very professional and personable at the same time. He will always have your back and go to bat on your behalf!
We are starting to have our concerns about the service department however. Our contact there is Shannon. We took our 2018 HR in under the KYC program with several issues. We went through the list of our issues carefully with her and left for while the work was being taken care of. We received a call with “good news” our inverter was not bad, and the batteries were fully charged. We asked did you run the generator when checking it and the answer was yes. We asked to hook up to shore power. We did so and the inverter went nuts, indicating that the inverter was indeed bad. They wound up taking it out of the circuit and we are waiting on a replacement. 5 hours later we were back at our campsite. If they had just taken that final step of hooking to shore power before calling us with the “good news” it would have saved a lot of time.
Please feel free to call me atPhone number removed768.
Thank you,
Kitty Last name removed
The friendly atmosphere was fantastic, everyone wanted to help! Any questions were answered with a smile!
The salesperson, Megan, couldn’t be more helpful and patient. She was not pushy and very pleasant to deal with. A real pleasure doing business with a knowledgeable and understanding salesperson.
Friendly and helpful
Salesman, Mike Waggoner, was savvy to what we were looking for and did not attempt to exceed our price range. Staff was friendly and knowledgeable. Did not try to lowball me on my trade in. Fair and professional. Overall a great experience. Kudos to all involved. I would shop here again!
For the welcome from the people in the service, the quality of the work, the hospitality provided to us (lounge, bottled water and coffee, secure overnight parking with electricity).
Very friendly, forthcoming and upfront with everything they spoke to me about.
The service staff
We were very pleased with the orientation of our new RV, and they have been very responsive with the questions we had after we picked it up
Great selection of RV. Professional personnel. Thorough review of purchased vehicle
They were pleasant to work with and knowledgeable.
After 3 years with General RV, we are quite happy with service. The best dealer in the area and would not consider any other.
Taylor is service is always helpful and does great follow up. The warranty work was completed with good quality and a reasonable time frame
Bonnie Benard did a great job of handling our recall work on our ‘23 American Dream. Steve and Ed, General RVs American Coach technicians did a great job as well helping with questions and getting our work completed quickly and accurately.
Prompt and transparent.
Just getting what I needed
Bonnie was very professional and kept me informed on the progress of the service. I appreciate the fact that she is my service representative for each of my service visits.
Thank you
Warren was courteous, knowledgeable, very helpful
Megan and Kayte are the best. Jeremy is always very helpful. Same with Kirk (?) in parts. Very knowledgeable. All get 10 plus!!! Thank you.
However, I am concerned about the rising prices of service.
Very professional all parts of this business
Good service
We were “waiters” and they were accurate in their estimate of length of time.
Approachable, friendly, results oriented & thought outside the box.
They have taken care of all the issues that I’ve had with my new rv
Shirley was fantastic as was her husband and Jason Smith and the other gentleman that helped us with the jack information and Charles, He was nice too. Charles solved our problems prior to us knowing we had problems and offered a solution on the spot.
The walk through was very thorough and they took their time in each phase of the process. I never felt like I was being rushed out of there. With that said, be prepared to be there a good portion of the day because they were behind and there was a lot of waiting in between steps. I feel like maybe during those times it would be beneficial to cross train some of the sales associates to assist to keep the process moving for everyone. Overall, I was very pleased though and thus far am happy that we decided to make a purchase through them.
Mine was a warranty service experience. My service advisor, Tracy, was helpful, listened carefully, documented everything we discussed. And she followed through. The drive to Ocala is a 160-mile round trip, so coming there for service is not something I take lightly. The completed work appears to have been done right. I will have one more trip up there, as some warranty parts were still on order. My expectation is that these final repairs will also be top notch.
Mike, our salesperson, was terrific. He was very knowledgeable about the unit we were considering. He made us feel comfortable while taking our time to make a big financial decision. Happy we bought from General RV and specifically from Mike.
Trevor was excellent and clarified everything that was done to my fifthwheel.
Quick and easy
Joel was wonderful considerate fixed my RV after lightning strike.Took wonderful care check everything alot of damage. Should have more like him.
Bonnie was wonderful also helped me with Ford dealership in Brandon as well. Feel like family after almost 3 months. Can't say enough good things about about your staff checking in for service.
Barbara Dixon