Customer Testimonials

Knowledge of the people working there and also the manager was super helpful and knew the biking community very well.

friendly efficient

Michaela's support, patience, and customer service truly went above and beyond as I chose my new bike. She was kind, helpful, and attentive. THANK YOU so much!

The staff is very knowledgeable and helpful. I know when I go to the store I'll get my questions answered in a respectful way.

The 2 people were super helpful! They jumped to looking into what I needed immediately when I explained what I needed to fix on my bike. They didn’t Interrupt me mid-sentence even though they knew the answer quickly. The time I spent in the store was minimal.

The staff I worked with were very kind and had good input to my purchase.

I love my new bike and all the accessories that I got to go with it. I’m psyched to ride this season!

Friendly and seems like good mechanics.

Thanks for the help-

The staff was very helpful and patience and helped us make the best choice.

Thanks so much for the constant communication!

Helpful and thoughtful staff!

Fast and friendly “freewheeling” staff.
Great location.
Amazing selection of gear, accessories and of course, bikes.
Surprisingly huge deals every month if you’re in their club.

Patrick was able to remove a stuck pedal in just a few minutes.

Friendly knowledgeable staff.

Pete

Excellent

Responsive and knowledgeable staff. Good service and great location.

Products I like and great service and advice

Bikes were great, but the service was awesome

Great selection and great customer service!

Friendly staff. Quick service.

Great selection and helpful easy going staff.

Very kind and helpful!

Love the store. Makela is great!

customer service

Excellent customer service! Michaela, Noah, Patrick, and everyone I have interacted with has been fantastic. (Sorry if I’ve spelled their names wrong.)

Thank you all so much!

Patrick was terrific! Very knowledgable and helpful.

Patrick Knox’s wheel building, that’s why I shop @ whatever FWB location he works at. Also the fanatics discounts and that I can normally find the parts I need or they can be obtained.

Reasonable prices, great repair services & honest schedule for repairs.

Freewheel is my first choice for bike-related gear. Knowledgeable staff at every store, great selection of products and several convenient locations. I've been a loyal customer for over 50 years (back as far as the original Penn Cycle in Richfield, MN.) Parts, clothing, accessories and most of all, bikes. Great service regardless of what I've needed. Bike stuff sold by bike people.

Great customer service and my daughters bike came in sooner than expected