Customer Testimonials

The staff person that helped me was extremely knowledgeable, helpful, and positive! I will absolutely come back for additional accessories and help with my new bike.

The products are good but I'll come back because of the service. I've met McKayla and Kay and they both were very kind and helpful, and there were two guys who helped set up my new bike as well behind the scenes. they also helped Kay make sure I was getting the right parts for a tubeless setup!

We went at a quiet time and got great service. We were thrilled to have a female employee helping me choose a new saddle. She had ridden several of the saddles in the shop so could give first hand guidance!

The fanatics club has motivated me to pull the trigger on purchases monthly, which has enhanced my overall biking experience. Thanks!

Staff member was knowledgeable, friendly and prompt. I was in and out with just what I needed in minutes!

Patrick does a great job!!

Very helpful store associate (who’s name I didn’t catch) on Sunday AM (2/6/22) helped me purchase a bike pump.

Thank you.

Freewheel has always had great service.

Everything was seamless. Communication was perfect. The service from what I can tell is what I was hoping/ expecting would happen. The way it should be
Thanks

You had the items in stock that I needed and your customer service was awesome!!

Great customer service reps in the store. Super helpful in finding bikes, asking questions about gear, and tinkering around with maintenance!

You had the bike I wanted in stock. Knowledgeable staff.

The people who work at the store are very knowledgeable
and accommodating.

Staff was very helpful and knowledgeable. Also had a great selection of bikes and accessories.

Very knowledgeable. Fixed an issue created by another bike bike shop.

Aaron was great. I called Eric’s first and received a disinterested man. Very unhelpful. Then I called Freewheel. Aaron answered my questions and after checking for availability, called me back.

Very happy with my purchase.

Thanks Aaron.

Helpful staff. Take time for questions.

Always so helpful and steer you in the right direction.

Your employees are very friendly and helpful, they create a very welcoming experience.

Found the part I needed and where it was located on your website. The person that helped me was very knowledgeable on what I needed to due to maintain my bike and info on buying a new bike.

Thanks
First name removed

friendly staff, quick service, reasonable prices

Excellent customer service. Sales associate was friendly.

Staff knowledgr

Excellent knowledgeable and friendly customer service! I was assisted immediately upon walking in the door and found exactly what I was looking for. They helped me make an informed decision between products without pressure to buy. I ended up getting an amazing product. I am very happy. Thank you!

Great helpful service when I stopped in for shoes as a newbie

Friendly and knowledgeable staff. Troubleshooting a difficult crank repair with smiles was very successful. Thanks!

Aaron E at Grand is the best. He went above and beyond to be helpful.

My son chooses your bike store over others.

Quick service and great quality.

Good range of quality products, employees know their stuff