Customer Testimonials

The whole experience of buying the bike was great. Wonderful sales person. Answered all our questions and made great recommendations. Also wonderful to be able to use HSA funds for the bike.

Great visit this weekend. Was able to have a simple repair and get good information about gear.

Your staff is knowledgeable, friendly and very reliable. I usually come there for service but have purchased a helmet and a hi-viz jacket. The store is clean, roomy and able to handle multiple types of transactions/interactions at the same time. The store hours are just right.

High quality products and friendly and helpful customer service.

Convenient location and hours, slightly higher prices on labor and merchandise than my usual shop.

Grand Ave staff helped recommend the perfect bike for my needs. They listened regarding cost constraints and did not attempt to upsell. Bike was fit perfectly, and setup was extremely quick and efficient. I could not be happier with the bike, the price and the help I received. Every staff at grand Ave deserves a raise.

Helpful and attentive staff; knowledgeable about the product.

Everything, customer service is always great and prices too

Both of the associates were helpful! Great customer service- always greeted right away when I walk in, knowledgeable staff, and friendly.

I appreciate being able to come into a bike shop as a newer cyclist and feel welcomed.

Thank you for the quick turn around, the team at Freewheel on Grand has always been top notch.

They had my saddle in stock and got my discount due to Fanatics Club. Great job Freewheel!

The staff was very helpful and nice to work with. I stopped in with my bike and they were able to take a look at it right away. They we knowledgeable about the products and helped me find a solution to a couple different problems I was having. I didn’t feel like they were trying to push the most expensive options, but instead the options that made the most sense.

I got everything I needed in one trip and the prices were fair. The lady who helped me was amazing and very helpful.

The staff at Freewheel on Grand are lovely! They remember me and are always very helpful.

The service technicians are very competent, they always do a great job keeping my bike in tip top shape!

Great staff. Very knowledgeable

Patrick is awesome! He helped get me what I need, he thought creatively about getting me a part that wasn't necessarily in stock but he found a way to make it happen in the moment. Very kind, very personable, will go back and work with him any day!

great selection of tools and bikes. the freewheel fanatics is a great program, please don't discontinue it!

Cutomer service and knowledge

Great adduce and knowledge sharing from staff

Aaron is very responsive and communicates the service that are needed and the timeline to complete.

I always get prompt, friendly and competent service. What's not to like about that?

Friendly staff and general professionalism.

Shoutout to Aaron for getting the bikes setup and shoutout to Noah for helping us with the test ride and checkout process. Very good experience!

Your staff is friendly, unpretentious, knowledgable and experienced.

I picked up some bike components and received wonderful advice from Kay and Marcy while visiting your store on Sunday. Many thanks for providing a local alternative to the overwhelming sea of online retailers.

Knowledgeable about the products and willing to go the extra mile for a customer.

Noah was very helpful and responsive to my request for repair of my Marin bike.

Helpful, knowledgeable, easy, had all of the stuff I needed. Great experience

Friendly and skilled staff!
Felt great to ride home on my old bike that was working perfectly again!