Customer Testimonials

We were only browsing but received friendly, non-pushy help and information about a few e-bikes for a friend. The store was well stocked and not overly crowded. All workers were knowledgable.

Friendly and helpful staff.
Excellent selection of products.
I rely on Freewheel for all my maintenance.
Very convenient locations

Nice product selection and helpful staff.

The customer service is exceptional as well as the availability of parts you may not find elsewhere. I highly recommend them for future cycling needs.

You're chill. Nice inventory. Good turn around time on service.

friendly, professional assistance

easy to navigate store, merchandising

The staff were friendly, patient and helpful. I had an unusual request and they took the time to understand what was needed and do some digging to solve the issue, all in a friendly, helpful manner.
Thank you, Freewheel!

Friendly service, knowledgeable staff.

Kaye and Mikayla were exceptionally helpful throughout the sales process - easily the best experience buying a bike or frankly any other big ticket item. I have already recommended the store to a friend looking for a new bike based on their help. I also appreciate having a new neighborhood shop.

Your staff was very friendly and knowledgeable.

Great service and great team members!

Great service. they did a great job of fitting my daughter on a bike and getting her what she wanted.

I get a discount cuz I’m a Fanatic

Great service!

Friendly, efficient and knowledgeable. And they catch things others might miss. I once had a freewheel employee slow down as he passed me on a bike trail to let me know my pedals had been recalled. And this time they caught small cracks in my rear wheel that could have escalated into something worse.

Been here twice. Both times just proved to me that I am making you guys my go to shop

Friendly service anytime I go in.

Solid, friendly service.

Aaron took great care of a problem we had made everything right highly recommended this store

Aaron (and Noah!) we’re both super helpful in setting up some bikes for me to test ride and really had an open discussion helping me make up my mind between two different bikes. I had tried a few other stores before and had found the staff to be unhelpful, so it was really refreshing to have such personalized help from Aaron.

I’ve already bought some more stuff from your online store and will be buying more in the future.

Solid people

Friendly, helpful staff!

Friendly and good service.

I really really like the bike I purchased. I shopped around did research but kept going back to the Trek big. The people were very friendly to deal with I only wish they would have helped with connect my phone with my new ebike. I feel lost right now about that.

The staff person that helped me was extremely knowledgeable, helpful, and positive! I will absolutely come back for additional accessories and help with my new bike.

The products are good but I'll come back because of the service. I've met McKayla and Kay and they both were very kind and helpful, and there were two guys who helped set up my new bike as well behind the scenes. they also helped Kay make sure I was getting the right parts for a tubeless setup!

We went at a quiet time and got great service. We were thrilled to have a female employee helping me choose a new saddle. She had ridden several of the saddles in the shop so could give first hand guidance!

The fanatics club has motivated me to pull the trigger on purchases monthly, which has enhanced my overall biking experience. Thanks!

Staff member was knowledgeable, friendly and prompt. I was in and out with just what I needed in minutes!

Patrick does a great job!!