Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8269 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 22, 2022 — Rated 10 out of 10 by K.T. Zerorez Tri-Cities
What do you like about our products and services?

Very friendly customer service with lots of info & answers to any questions I asked. He did a great job & I will definitely use Zerorez for my maintenance cleanings twice a year. Thank you!

Report a concern   May 22, 2022 — Rated 9 out of 10 by Rae Ann DeLong Zerorez Tri-Cities
What do you like about our products and services?

The staff was professional and courteous, when I had a concern, they promptly successfully responded.

Report a concern   May 21, 2022 — Rated 10 out of 10 by H.L. Zerorez Tri-Cities
What do you like about our products and services?

On time, quality work, and good employees

Report a concern   May 21, 2022 — Rated 10 out of 10 by Traci Anderson Zerorez Tri-Cities
What do you like about our products and services?

Devon was awesome, he explained things very clearly and was very professional.

Report a concern   May 20, 2022 — Rated 10 out of 10 by Evan Meacham Zerorez Tri-Cities
What do you like about our products and services?

The young lady was fast and very courteous.

Report a concern   May 20, 2022 — Rated 10 out of 10 by R.B. Zerorez Tri-Cities
What do you like about our products and services?

The service is thorough and the technicians are knowledgeable. I love using Zerorez.

Report a concern   May 18, 2022 — Rated 8 out of 10 by C.M. Zerorez Tri-Cities
What could we do to improve?

Took a long time to dry out. Now we have to put the rooms back together.

Report a concern   May 18, 2022 — Rated 9 out of 10 by S.S. Zerorez Tri-Cities
What do you like about our products and services?

The service person was very good about explaining what they could offer, in addition to the rug cleaning, without any pressure to purchase the extra treatments. I like that there is no chemical spill, except for the pre-treatment which was an additional choice.

Report a concern   May 16, 2022 — Rated 10 out of 10 by D.M. Zerorez Tri-Cities
What do you like about our products and services?

Quick and efficient

Report a concern   May 16, 2022 — Rated 10 out of 10 by J.V. Zerorez Tri-Cities
What do you like about our products and services?

ZeroRez was amazing!! We had some difficult spots on a cream carpet. And they came out beautifully.

Report a concern   May 15, 2022 — Rated 10 out of 10 by A.R. Zerorez Tri-Cities
What do you like about our products and services?

The worker was nice, quick service and my carpets are like new!

Report a concern   May 15, 2022 — Rated 10 out of 10 by Mike Weitzel Zerorez Tri-Cities
What do you like about our products and services?

you guys were great. Brian did an excellent job, and had a great attitude.

Report a concern   May 15, 2022 — Rated 9 out of 10 by M.L. Zerorez Tri-Cities
What do you like about our products and services?

prompt for appointment, friendly
Carpet feels so soft and clean

Report a concern   May 14, 2022 — Rated 10 out of 10 by J.P. Zerorez Tri-Cities
What do you like about our products and services?

It's cl re an

Report a concern   May 14, 2022 — Rated 10 out of 10 by Karen Balli Zerorez Tri-Cities
What do you like about our products and services?

We’ve used Zerorez for a few years now and are never disappointed. They are the friendliest staff, very knowledgeable and do a wonderful job. They cover their shoes upon entering your home, Our guy asked us if we had any special problem areas, pet stains, etc. They are efficient, effective and would recommend to anyone that need their carpets cleaned. Thank you ZeroRez for another great Spring cleaning!

Report a concern   May 12, 2022 — Rated 10 out of 10 by M.F. Zerorez Tri-Cities
What do you like about our products and services?

Gordon did a great job explaining things to us and then following through with an absolutely outstanding cleaning job.

Report a concern   May 11, 2022 — Rated 10 out of 10 by J.J. Zerorez Tri-Cities
What do you like about our products and services?

Fast and friendly service!

Report a concern   May 11, 2022 — Rated 10 out of 10 by J.G. Zerorez Tri-Cities
What do you like about our products and services?

They smell wonderful and they work!!

Report a concern   May 11, 2022 — Rated 10 out of 10 by B.M. Zerorez Tri-Cities
What do you like about our products and services?

My carpets look great after their cleaned. I only call Zerorez when I need my carpets cleaned.

Report a concern   May 9, 2022 — Rated 10 out of 10 by J.T. Zerorez Tri-Cities
What do you like about our products and services?

Everything service was perfect and the carpets came out very beautiful and lke new.

Report a concern   May 9, 2022 — Rated 10 out of 10 by Angie Johnston Zerorez Tri-Cities
What do you like about our products and services?

Our office looks great! It always looks amazing after you have been here~

Report a concern   May 9, 2022 — Rated 10 out of 10 by Trisha Pena Zerorez Tri-Cities
What do you like about our products and services?

Amazing service, company stayed in contact with me from the first moment the estimate appointment was created. The day of the cleaning they showed up in very professional attire. They got the job done in exceptional time.

Report a concern   May 8, 2022 — Rated 10 out of 10 by S.H. Zerorez Tri-Cities
What do you like about our products and services?

They were professional and friendly. Got the job done!

Report a concern   May 8, 2022 — Rated 10 out of 10 by S.O. Zerorez Tri-Cities
What do you like about our products and services?

Your technician was friendly and did a everything as requested.

Report a concern   May 7, 2022 — Rated 10 out of 10 by Joe Delez Zerorez Tri-Cities
What do you like about our products and services?

Fast dependable get what you pay for

Report a concern   May 6, 2022 — Rated 10 out of 10 by R.M. Zerorez Tri-Cities
What do you like about our products and services?

Products are environmentally friendly. Technician was courteous and cared about our satisfaction.

Report a concern   May 6, 2022 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Our technician was Ryan. He was extremely friendly and was quick to get started. Didn't mind my pitbull following him around. He gave a quick look at all areas and then got started. He was done in about 45 min with 2 bedrooms and the living room. I like that it was a very quick process. The floors look great and dried within a few hours.

Report a concern   May 6, 2022 — Rated 10 out of 10 by S.T. Zerorez Tri-Cities
What do you like about our products and services?

fast, efficient, professional.

Report a concern   May 6, 2022 — Rated 10 out of 10 by Cody Beckstrom Zerorez Tri-Cities
What do you like about our products and services?

Friendly worker who came to my place on time and let me know everything that was going on with recommendations to improve service.

Report a concern   May 5, 2022 — Rated 0 out of 10 by Y.M. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

You guys had to cone back and clean my carpet


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