Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8269 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 5, 2022 — Rated 10 out of 10 by Ashlee Gonzales Zerorez Tri-Cities
What do you like about our products and services?

We were extremely happy with Zerorez! We have three dogs and our oldest sometimes has accidents. Zerorez was able to get the stains out and was professional and timely. The carpet looks and smell amazing! Would recommend 10/10

Report a concern   May 4, 2022 — Rated 7 out of 10 by S.M. Zerorez Tri-Cities
What could we do to improve?

We were very pleased and the technician was very friendly!

Report a concern   May 4, 2022 — Rated 10 out of 10 by L.W. Zerorez Tri-Cities
What do you like about our products and services?

Our neighbor recommended your company. Devyn was prompt, professional, courteous and polite.

Report a concern   May 4, 2022 — Rated 10 out of 10 by M.R. Zerorez Tri-Cities
What do you like about our products and services?

friendly, is concerned of corners in home, ability to show dirty spots we couldn't see

Report a concern   May 4, 2022 — Rated 10 out of 10 by M.R. Zerorez Tri-Cities
What do you like about our products and services?

Explanation before hand and also the light that shows where spots are.

Report a concern   May 4, 2022 — Rated 10 out of 10 by Cathy Gana Zerorez Tri-Cities
What do you like about our products and services?

Service was great as always and a very friendly and helpful technician

Report a concern   May 3, 2022 — Rated 10 out of 10 by H.S. Zerorez Tri-Cities
What do you like about our products and services?

A great job removing stains from my carpets! Floors always looks brand new.

Report a concern   May 3, 2022 — Rated 10 out of 10 by S.D. Zerorez Tri-Cities
What do you like about our products and services?

It leaves no residue and it's clean after they leave

Report a concern   May 1, 2022 — Rated 10 out of 10 by J.H. Zerorez Tri-Cities
What do you like about our products and services?

They do a good job and are on time

Report a concern   May 1, 2022 — Rated 10 out of 10 by T.J. Zerorez Tri-Cities
What do you like about our products and services?

They do a great job.

Report a concern   April 30, 2022 — Rated 10 out of 10 by Judy Robins Zerorez Tri-Cities
What do you like about our products and services?

They are pleasant fast and efficient

Report a concern   April 29, 2022 — Rated 0 out of 10 by J.A.F. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

There are now 4 places in base molding where paint was chipped off. Plus the carpet does not look much better. Totally disappointed.

Response from Zerorez Tri-Cities:

Thank you for your feedback Julie. We will be reaching out to you today to get some more information about your cleaning with us, and see what we can do to help make your experience with us better!

Report a concern   April 28, 2022 — Rated 9 out of 10 by E.A.B.H. Zerorez Tri-Cities
What do you like about our products and services?

We like the attention to detail that your staff operates with. The cleaning technician was very respectful of our home.

Report a concern   April 28, 2022 — Rated 10 out of 10 by K.W. Zerorez Tri-Cities
What do you like about our products and services?

They always do a great job and their people are always courteous.

Report a concern   April 28, 2022 — Rated 10 out of 10 by J.S. Zerorez Tri-Cities
What do you like about our products and services?

Zerorez is always prompt, professional, and helpful. We are satisfied customers and have been for years.

Report a concern   April 26, 2022 — Rated 10 out of 10 by D.B. Zerorez Tri-Cities
What do you like about our products and services?

Carpets are so much cleaner after the wonderful service man did his magic!

Report a concern   April 25, 2022 — Rated 8 out of 10 by B.H. Zerorez Tri-Cities
What could we do to improve?

Techs were prompt and very courteous - overall very happy with your service

I was supposed to receive a receipt via email that never arrived. The total was $257 for William Last name removed

Report a concern   April 25, 2022 — Rated 10 out of 10 by S.S. Zerorez Tri-Cities
What do you like about our products and services?

Edwin and his team did an excellent job!

Report a concern   April 24, 2022 — Rated 10 out of 10 by L.J. Zerorez Tri-Cities
What do you like about our products and services?

My carpets look awesome! So glad I had this dobe!

Report a concern   April 23, 2022 — Rated 10 out of 10 by David Bragg Zerorez Tri-Cities
What do you like about our products and services?

Zerorez representative was extremely courteous and worked hard. Carpets are very clean.

Report a concern   April 23, 2022 — Rated 10 out of 10 by J.C. Zerorez Tri-Cities
What do you like about our products and services?

ATTTTTTTTTTTTTTTTTTTTTTT Five Star

Report a concern   April 22, 2022 — Rated 10 out of 10 by T.B. Zerorez Tri-Cities
What do you like about our products and services?

I love the techs that are always so friendly and have an answer to every question! Also learning about their all natural products that they use that’s so awesome !!

Report a concern   April 20, 2022 — Rated 10 out of 10 by Shyane Clark Zerorez Tri-Cities
What do you like about our products and services?

I highly recommend Zerorez! My carpets feel brand new every time! I feel great choosing this company because it doesn’t expose my family to unnecessary toxins and my carpets dry extremely fast.

Report a concern   April 20, 2022 — Rated 10 out of 10 by H.S. Zerorez Tri-Cities
What do you like about our products and services?

We were very happy with the way our carpets looked after cleaning. Roman did a good job
and we will highly recommend your services to friends and family

Report a concern   April 20, 2022 — Rated 10 out of 10 by B.P. Zerorez Tri-Cities
What do you like about our products and services?

I had a somewhat unusual request, needing to have a chair for an assisted living resident cleaned rather than having them come to a home. Everyone was very helpful and accommodating, and fantastic about communicating before, during and after providing the service. Since I wasn’t able to be present, I felt very confident that the job would be well done.

Report a concern   April 19, 2022 — Rated 7 out of 10 by D.R. Zerorez Tri-Cities
What could we do to improve?

Don’t leave dirty gloves on my porch. And the “urine” the man convicted my wife needed cleaned was a bug spray we need to put by the door to stop them. Complete waste of money.

Report a concern   April 18, 2022 — Rated 10 out of 10 by Kathleen Foster Zerorez Tri-Cities
What do you like about our products and services?

Tech was great

Report a concern   April 18, 2022 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Great work from a great team.

Report a concern   April 14, 2022 — Rated 10 out of 10 by K.L. Zerorez Tri-Cities
What do you like about our products and services?

Fast and effective.

Report a concern   April 14, 2022 — Rated 10 out of 10 by David Story Zerorez Tri-Cities
What do you like about our products and services?

Your tech., Alex, was on time, extremely courteous and when she was done, the carpets were cleaner than I have seen them since they were new. Also, the drying time of the carpets cleaned was shorter than I expected. When Alex left, she made sure that her equipment was out of our home and made sure we were satisfied with her work.


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