- Phone: 509-582-9000
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based on 8892 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Scratches on the corners of the walls, bump in the carpet appeared after cleaned
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home free of charge to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
Very professional!
Amazing professional service. They use great and safe products that leave your carpets feeling like a brand new home.
VERY INFORMATIVE WORKERS, VERY NICE, AND DID A WONDERFUL JOB.
I tried to message you back as I just had brain surgery. There were still spots and I feel it still smells when I paid for extra special soap and tipped my carpet guy. I just wanted you to come back and fix it.
Very friendly and professional. Went above and beyond
You don't have to use water from outside. Drys fast.
Great employer who came to the house and cleaned our carpets. Efficient and answered all questions professionally.
Nothing, Jordan was great!
We loved your quick response time getting scheduled and our tech was fantastic! Very knowledgeable.
It does smell more than it did before. I tried to wait a few days to see if it went away and it's still lingering. Is that normal?
Good communication. Technician was friendly and on time.
The carpet areas were cleaned very well and quickly! The worker was professional and prompt for the appointment time. I was gone all day and so could see the carpet until the next day and it was dry. When I vacuumed this weekend the carpet was nice and fluffy and NOT full of residue just like Zerorez promises. Thank you!
Sincerely,
Darcy and Tom Pierce
Great service and knowledgeable technician
Professional and considerate people in the office especially Rose.
Fixing the problem to my satisfaction.
Punctual and super fast! Was very friendly with my son and dogs too.
Devan did an excellent job with my older carpets and getting them clean. Very friendly and efficient young man and always had answers to my questions. Very knowledgeable on the company's equipment and promoted his company well.
I appreciated the on time arrival and the care with which my carpets were cleaned.
Different packages would be great. And perhaps a subscription service?
Hello Colleen,
Thank you so much for your feedback and your suggestion. We have looked into offering
different packages and bundling, we could possibly have something in the near future.
Thank you,
Rosi at Zerorez Tri-Cities
Clean chemicals
Fast, polite employees, on time
Came and did a redo of one of our rugs that didn't get cleaned well enough the first time. No charge to us. Very thoughtful service.
Great customer service. Did an amazing job making an old carpet look brand new!!!
The young man that was sent to our house was very professional and was amazing!! He is the kind of person you want working for you. Our hats are off to him.
Zerorex stands behind their services! Zerorez came to my house and cleaned my carpet in my living room/dining room and an area rug that had a run in with my cat. I watched the technician spend a lot of time cleaning the rug however when I brought the rug back in the house the odor, unfortunately, was still there. I called and left a message asking for them to call me back and Zerorez responded the next workday and the technician and his manager came out and cleaned the rug a second time. I appreciated that they stood behind their services. The rug is now back in the house and I am happy to have chosen Zerorez for the job. Thank you!
Well first I'd definitely recommend Jordan to do your floors as he's never disappointed us with doing ours! The business is very prompt & polite when we call in to either ask about specials or just to set up our appointment.
Jordan was very professional.
The technician was very knowledgeable and professional.
Outstanding communication from the first call. Scheduling was easy and the $150/3 room special worth every penny. I am impressed, besides smelling great I think my carpet may be a different color. Devyn was very professional, courteous effective & efficient. He patiently and knowledgeably explained the Zerorez process as I had many questions. I will be recommending Zerorez to anyone needing cleaner carpets and a better smelling home.
You are professional and efficient.
Technicians were friendly and knowledgeable

The man who came to clean our carpets did an amazing job.