Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8892 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 8, 2023 — Rated 10 out of 10 by A.B. Zerorez Tri-Cities
What do you like about our products and services?

The man who came to clean our carpets did an amazing job.

Report a concern   July 7, 2023 — Rated 2 out of 10 by R.P. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Scratches on the corners of the walls, bump in the carpet appeared after cleaned

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home free of charge to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   July 7, 2023 — Rated 10 out of 10 by T.H. Zerorez Tri-Cities
What do you like about our products and services?

Very professional!

Report a concern   July 7, 2023 — Rated 10 out of 10 by Josh Constantino Zerorez Tri-Cities
What do you like about our products and services?

Amazing professional service. They use great and safe products that leave your carpets feeling like a brand new home.

Report a concern   July 5, 2023 — Rated 10 out of 10 by H.C. Zerorez Tri-Cities
What do you like about our products and services?

VERY INFORMATIVE WORKERS, VERY NICE, AND DID A WONDERFUL JOB.

Report a concern   July 5, 2023 — Rated 1 out of 10 by C.R. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I tried to message you back as I just had brain surgery. There were still spots and I feel it still smells when I paid for extra special soap and tipped my carpet guy. I just wanted you to come back and fix it.

Report a concern   July 4, 2023 — Rated 10 out of 10 by Nayeli Alvarado Zerorez Tri-Cities
What do you like about our products and services?

Very friendly and professional. Went above and beyond

Report a concern   July 4, 2023 — Rated 10 out of 10 by C.D. Zerorez Tri-Cities
What do you like about our products and services?

You don't have to use water from outside. Drys fast.

Report a concern   July 4, 2023 — Rated 10 out of 10 by C.L. Zerorez Tri-Cities
What do you like about our products and services?

Great employer who came to the house and cleaned our carpets. Efficient and answered all questions professionally.

Report a concern   July 3, 2023 — Rated 8 out of 10 by E.J. Zerorez Tri-Cities
What could we do to improve?

Nothing, Jordan was great!

Report a concern   July 3, 2023 — Rated 10 out of 10 by H.S. Zerorez Tri-Cities
What do you like about our products and services?

We loved your quick response time getting scheduled and our tech was fantastic! Very knowledgeable.

It does smell more than it did before. I tried to wait a few days to see if it went away and it's still lingering. Is that normal?

Report a concern   July 3, 2023 — Rated 10 out of 10 by M.C. Zerorez Tri-Cities
What do you like about our products and services?

Good communication. Technician was friendly and on time.

Report a concern   July 2, 2023 — Rated 9 out of 10 by Darcy Pierce Zerorez Tri-Cities
What do you like about our products and services?

The carpet areas were cleaned very well and quickly! The worker was professional and prompt for the appointment time. I was gone all day and so could see the carpet until the next day and it was dry. When I vacuumed this weekend the carpet was nice and fluffy and NOT full of residue just like Zerorez promises. Thank you!
Sincerely,

Darcy and Tom Pierce

Report a concern   July 2, 2023 — Rated 10 out of 10 by Kedrich Jackson Zerorez Tri-Cities
What do you like about our products and services?

Great service and knowledgeable technician

Report a concern   July 2, 2023 — Rated 9 out of 10 by R.S. Zerorez Tri-Cities
What do you like about our products and services?

Professional and considerate people in the office especially Rose.
Fixing the problem to my satisfaction.

Report a concern   July 2, 2023 — Rated 10 out of 10 by Nayeli Alvarado Zerorez Tri-Cities
What do you like about our products and services?

Punctual and super fast! Was very friendly with my son and dogs too.

Report a concern   July 1, 2023 — Rated 10 out of 10 by Patty Lichy Zerorez Tri-Cities
What do you like about our products and services?

Devan did an excellent job with my older carpets and getting them clean. Very friendly and efficient young man and always had answers to my questions. Very knowledgeable on the company's equipment and promoted his company well.

Report a concern   July 1, 2023 — Rated 8 out of 10 by C.S. Zerorez Tri-Cities
What could we do to improve?

I appreciated the on time arrival and the care with which my carpets were cleaned.
Different packages would be great. And perhaps a subscription service?

Response from Zerorez Tri-Cities:

Hello Colleen,
Thank you so much for your feedback and your suggestion. We have looked into offering
different packages and bundling, we could possibly have something in the near future.
Thank you,
Rosi at Zerorez Tri-Cities

Report a concern   July 1, 2023 — Rated 10 out of 10 by H.B. Zerorez Tri-Cities
What do you like about our products and services?

Clean chemicals

Report a concern   June 30, 2023 — Rated 10 out of 10 by L.I. Zerorez Tri-Cities
What do you like about our products and services?

Fast, polite employees, on time

Report a concern   June 30, 2023 — Rated 10 out of 10 by Debby Kramer Zerorez Tri-Cities
What do you like about our products and services?

Came and did a redo of one of our rugs that didn't get cleaned well enough the first time. No charge to us. Very thoughtful service.

Report a concern   June 30, 2023 — Rated 10 out of 10 by Wave Moore Zerorez Tri-Cities
What do you like about our products and services?

Great customer service. Did an amazing job making an old carpet look brand new!!!

Report a concern   June 29, 2023 — Rated 10 out of 10 by L.R. Zerorez Tri-Cities
What do you like about our products and services?

The young man that was sent to our house was very professional and was amazing!! He is the kind of person you want working for you. Our hats are off to him.

Report a concern   June 28, 2023 — Rated 10 out of 10 by Linda Jarnagin Zerorez Tri-Cities
What do you like about our products and services?

Zerorex stands behind their services! Zerorez came to my house and cleaned my carpet in my living room/dining room and an area rug that had a run in with my cat. I watched the technician spend a lot of time cleaning the rug however when I brought the rug back in the house the odor, unfortunately, was still there. I called and left a message asking for them to call me back and Zerorez responded the next workday and the technician and his manager came out and cleaned the rug a second time. I appreciated that they stood behind their services. The rug is now back in the house and I am happy to have chosen Zerorez for the job. Thank you!

Report a concern   June 26, 2023 — Rated 10 out of 10 by Cherie Jones Zerorez Tri-Cities
What do you like about our products and services?

Well first I'd definitely recommend Jordan to do your floors as he's never disappointed us with doing ours! The business is very prompt & polite when we call in to either ask about specials or just to set up our appointment.

Report a concern   June 25, 2023 — Rated 10 out of 10 by Cristinel Lungu Zerorez Tri-Cities
What do you like about our products and services?

Jordan was very professional.

Report a concern   June 24, 2023 — Rated 10 out of 10 by Linda Jarnagin Zerorez Tri-Cities
What do you like about our products and services?

The technician was very knowledgeable and professional.

Report a concern   June 23, 2023 — Rated 10 out of 10 by P.A. Zerorez Tri-Cities
What do you like about our products and services?

Outstanding communication from the first call. Scheduling was easy and the $150/3 room special worth every penny. I am impressed, besides smelling great I think my carpet may be a different color. Devyn was very professional, courteous effective & efficient. He patiently and knowledgeably explained the Zerorez process as I had many questions. I will be recommending Zerorez to anyone needing cleaner carpets and a better smelling home.

Report a concern   June 22, 2023 — Rated 10 out of 10 by Mark Walden Zerorez Tri-Cities
What do you like about our products and services?

You are professional and efficient.

Report a concern   June 22, 2023 — Rated 10 out of 10 by A.B. Zerorez Tri-Cities
What do you like about our products and services?

Technicians were friendly and knowledgeable


Privacy Policy