- Phone: 509-582-9000
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based on 8151 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like Zerorez because they use no harsh chemicals and no soap. Ryan was a hard worker, very friendly and explained what he would be doing!! He wore shoe covers and gloves in the house.. My carpets looked amazing when he was done.. He even cleaned my shower and sealed the tile.
Last year they came and cleaned the grout in my tile throughout the house and it was an amazing difference.
I definitely will use them again.
We used zerorez to clean all our wall-to-wall carpets in our California home and were very pleased. We like the soap-free cleaning procedure thus minimizing residuals on the carpet after cleaning.
That you immediately make something right
I don't know of your products but I must say that whatever you used did a good job and it didn't take a long time to get it set into the carpet.
I have used them for years but the most recent experience was very unsatisfactory.
Every thing went fine, carpet looks very good.
The technician was professional and did an awesome job.
Employee was on time and very efficient in getting everything done.
Great service
Your cost for businesses, and your lack of applying the coupons told on radio since they don't specifically say residential only, leaves the cost so high, it is hard to repeat this cleaning often enough. Your work seems great as I have gone one year without cleaning. It isn't the frequency I want. Paying near $400 for a good, easily done job, makes me hesitate.
The technican nicked the trim in multiple sections on guestroom door and a section of the hallway wall. I've used Zeroez before and never had this happen.
Raene, I am sorry to hear we did not meet your expectations! We will be reaching out to you today for more information about your experience. Thank you for your feedback.
Overall price was speedy
Professional. Carpets turned out great!
Everything!
Friendly customer service, carpets look great when finished.
Great job, would recommend strongly.
Very professional people who provide a great service to the community,
No chemical residue, and my carpet dries faster.
Our tech was amazing!
The ZeroRez crew is always so amazing! They help me figure out the best plan of action for my carpets and then waste zero time executing. The 30 day guarantee also makes me feel very secure knowing if a problem, or smell or stain, does arise we are covered.
The good work and customer service!
Ryan was professional and courteous. Carpets are clean! Thanks!
Ryan was outstanding!
Please do not send any more surveys.
First name removed
Disappointed that some spots were not removed with this service.
Awesome job.
Always prompt and always do a very good job. People are easy to talk to!! They are also very polite!!
I appreciate how helpful your technicians are in answering my questions. This apartments carpeting had some extra stains in it, I was worried the carpet would have to be replaced. The tech checked into it and reassured me it could be saved. He added a special extra treatment and it looks and smells amazing. Thank you for your service.
Great customer service.
the tech (Alex) was great. on time, very professional and made good recommendations while not overselling anything. Quick and easy and half the price of other competitors.
I don't have time for this!