Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8935 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 15, 2023 — Rated 10 out of 10 by Connie Hilty Zerorez Tri-Cities
What do you like about our products and services?

The tech has not returned to finish a couple of things however the job was done well he was very conscientious

Report a concern   December 14, 2023 — Rated 10 out of 10 by J.W. Zerorez Tri-Cities
What do you like about our products and services?

The technician was very polite and professional. He did a great job.my rugs are visibly cleaner. I’ll use zerorez again.

Report a concern   December 14, 2023 — Rated 5 out of 10 by M.K. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Let me start by saying that the gentleman doing the cleaning was absolutely professional, friendly, arrived on time, and came ready to work. I did not feel he was rushed at his job, and did everything that I paid for. And answered any questions I had.

That being said, the actual product (clean carpets) left something to be desired. First off we noticed that there was at least one visible pet stain that was not lifted, and remained after cleaning. Even though we paid for the pet treatment. We also feel that the carpets didn't look any more clean after the cleaning, they do smell better though. One final thought; the carpets, mainly the area rug, contained a lot of water, and were very wet. I went over the carpets with my own personal rug machine to suck up the excess water. And it was able to pull a fair amount of water out of the carpets. I feel that the rugs would not have dried in a timely manner had I not done this.

Sorry to say, I had high hopes for the zero rez cleaning service, as I like the idea of not using any solutions for cleaning. I guess my expectations were too high. I do not feel like I will recommend others to this service.

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   December 14, 2023 — Rated 5 out of 10 by J.W. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Stayed so much wetter than we were told.

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   December 13, 2023 — Rated 6 out of 10 by G.C. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Your tech. Was the best, great personality. Worked hard. I am old. It was hard for me to move furniture and junk. Again, our tech. was the nicest and helped me get fans down in garage. He didn't have to do that.

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   December 13, 2023 — Rated 9 out of 10 by B.A. Zerorez Tri-Cities
What do you like about our products and services?

Dries quickly, no residue, no perfumes, removes stains and carpets looked clean.

Report a concern   December 10, 2023 — Rated 10 out of 10 by Jeanne Abbott Zerorez Tri-Cities
What do you like about our products and services?

Professional, prompt, thorough and friendly

Report a concern   December 10, 2023 — Rated 10 out of 10 by Kem Drotzmann Zerorez Tri-Cities
What do you like about our products and services?

Very nice, knowledgeable technician. Did a great job explaining my options, was very honest.

Report a concern   December 10, 2023 — Rated 10 out of 10 by Deianira Kincaid Zerorez Tri-Cities
What do you like about our products and services?

I love how my carpets look and smell after Zerorez has completed their service on my carpets.

Report a concern   December 9, 2023 — Rated 10 out of 10 by Crystal Ortiz Zerorez Tri-Cities
What do you like about our products and services?

That they were honest and quick and very informative they walked me through the process and let me see the before and after with black light

Report a concern   December 8, 2023 — Rated 10 out of 10 by N.H. Zerorez Tri-Cities
What do you like about our products and services?

The technician was knowledgeable and upfront about expectations, thorough and friendly. He wasn't able to remove all of the stains but the carpet still looks great. This was our second time having zerorez clean and I would absolutely hire them again.

Report a concern   December 8, 2023 — Rated 10 out of 10 by D.R. Zerorez Tri-Cities
What do you like about our products and services?

The technician was very professional and hard-working. I was very pleased with his attention to detail and expertise.

Report a concern   December 8, 2023 — Rated 10 out of 10 by D.W. Zerorez Tri-Cities
What do you like about our products and services?

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Report a concern   December 8, 2023 — Rated 10 out of 10 by Amber Hansen Zerorez Tri-Cities
What do you like about our products and services?

The gentleman who came to my home was phenomenal! He explained things well and what he was doing. He was respectful, kind, and thorough!

Report a concern   December 6, 2023 — Rated 10 out of 10 by R.P. Zerorez Tri-Cities
What do you like about our products and services?

A wonderful technician was here!! Just a awesome young man!! Great job!! Thanks First name removed

Report a concern   December 6, 2023 — Rated 10 out of 10 by K.N. Zerorez Tri-Cities
What do you like about our products and services?

Courteous, cautious and quiet.

Report a concern   December 6, 2023 — Rated 10 out of 10 by Donna Cueto Zerorez Tri-Cities
What do you like about our products and services?

Friendly, thorough cleaning, good pricing. Knowledgeable if I have any questions.😀

Report a concern   December 3, 2023 — Rated 10 out of 10 by Trish Feeney Zerorez Tri-Cities
What do you like about our products and services?

What I like the most about Zerorez is there’s never any smell during or after the service. When I called to make an appointment I wasn’t asked to wait on line, Roberto was friendly and very helpful! We had TC’s first snow the morning of our appointment but Zack, their technician, was on time and very friendly and knowledgeable. I wanted to add a cleaning of my furniture, and Zack almost cheerfully, looked over the pieces and gave me my new total which I approved. The work was done timely and there was no after smell! Trish Feeney

Report a concern   December 3, 2023 — Rated 10 out of 10 by S.B. Zerorez Tri-Cities
What do you like about our products and services?

Zack did a great job of assessing the carpet well- dirtied areas and applied pretreatment. He was thorough, timely and truly invested in having clean carpet as the final product.

Report a concern   December 2, 2023 — Rated 10 out of 10 by M.T. Zerorez Tri-Cities
What do you like about our products and services?

Quick, timely, professional and great communication. Prices the same as the fly by night company but from a reputable company you can trust.

Report a concern   December 1, 2023 — Rated 5 out of 10 by A.H. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Carpets are still very damp after 28 hourswith fans running.

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   December 1, 2023 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Looks really good

Report a concern   November 29, 2023 — Rated 10 out of 10 by Laina Taylor Zerorez Tri-Cities
What do you like about our products and services?

Edwin was fantastic!

Report a concern   November 29, 2023 — Rated 10 out of 10 by S.T. Zerorez Tri-Cities
What do you like about our products and services?

Quick service friendly

Report a concern   November 29, 2023 — Rated 10 out of 10 by T.G. Zerorez Tri-Cities
What do you like about our products and services?

Our technician was nice and very knowledgeable!

Report a concern   November 29, 2023 — Rated 10 out of 10 by F.P. Zerorez Tri-Cities
What do you like about our products and services?

Work was well done and the staff was pleasant, knowledgeable and helpful.

Report a concern   November 28, 2023 — Rated 10 out of 10 by Kurt Lewis Zerorez Tri-Cities
What do you like about our products and services?

Great techs. Superior process. If you have synthetic strands ant ends of your area rugs, do not expect results. Process water on this area around wood floors is not a good idea. So the process is limited by this feature. Other than that, no complaints.

Report a concern   November 28, 2023 — Rated 10 out of 10 by Jacqueline Delgado Zerorez Tri-Cities
What do you like about our products and services?

Harrison arrived on time and did an excellent job cleaning our staircase. He’s very courteous and considerate and cleaned everything in a very timely manner and explained everything he was doing. I will definitely hire zero-rez for future rug cleaning.

Report a concern   November 28, 2023 — Rated 10 out of 10 by Adrienne Jacobsen Zerorez Tri-Cities
What do you like about our products and services?

your service is gret carpets are clean andn sparkling!!

Report a concern   November 28, 2023 — Rated 10 out of 10 by Uriel Naranjo Zerorez Tri-Cities
What do you like about our products and services?

Got my carpets clean, pleasant people to work with and easy to schedule. Would recommend.


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