- Phone: 509-582-9000
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based on 8935 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was very polite and professional. He did a great job.my rugs are visibly cleaner. I’ll use zerorez again.
Let me start by saying that the gentleman doing the cleaning was absolutely professional, friendly, arrived on time, and came ready to work. I did not feel he was rushed at his job, and did everything that I paid for. And answered any questions I had.
That being said, the actual product (clean carpets) left something to be desired. First off we noticed that there was at least one visible pet stain that was not lifted, and remained after cleaning. Even though we paid for the pet treatment. We also feel that the carpets didn't look any more clean after the cleaning, they do smell better though. One final thought; the carpets, mainly the area rug, contained a lot of water, and were very wet. I went over the carpets with my own personal rug machine to suck up the excess water. And it was able to pull a fair amount of water out of the carpets. I feel that the rugs would not have dried in a timely manner had I not done this.
Sorry to say, I had high hopes for the zero rez cleaning service, as I like the idea of not using any solutions for cleaning. I guess my expectations were too high. I do not feel like I will recommend others to this service.
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
Stayed so much wetter than we were told.
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
Your tech. Was the best, great personality. Worked hard. I am old. It was hard for me to move furniture and junk. Again, our tech. was the nicest and helped me get fans down in garage. He didn't have to do that.
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
Dries quickly, no residue, no perfumes, removes stains and carpets looked clean.
Professional, prompt, thorough and friendly
Very nice, knowledgeable technician. Did a great job explaining my options, was very honest.
I love how my carpets look and smell after Zerorez has completed their service on my carpets.
That they were honest and quick and very informative they walked me through the process and let me see the before and after with black light
The technician was knowledgeable and upfront about expectations, thorough and friendly. He wasn't able to remove all of the stains but the carpet still looks great. This was our second time having zerorez clean and I would absolutely hire them again.
The technician was very professional and hard-working. I was very pleased with his attention to detail and expertise.
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The gentleman who came to my home was phenomenal! He explained things well and what he was doing. He was respectful, kind, and thorough!
A wonderful technician was here!! Just a awesome young man!! Great job!! Thanks First name removed
Courteous, cautious and quiet.
Friendly, thorough cleaning, good pricing. Knowledgeable if I have any questions.😀
What I like the most about Zerorez is there’s never any smell during or after the service. When I called to make an appointment I wasn’t asked to wait on line, Roberto was friendly and very helpful! We had TC’s first snow the morning of our appointment but Zack, their technician, was on time and very friendly and knowledgeable. I wanted to add a cleaning of my furniture, and Zack almost cheerfully, looked over the pieces and gave me my new total which I approved. The work was done timely and there was no after smell! Trish Feeney
Zack did a great job of assessing the carpet well- dirtied areas and applied pretreatment. He was thorough, timely and truly invested in having clean carpet as the final product.
Quick, timely, professional and great communication. Prices the same as the fly by night company but from a reputable company you can trust.
Carpets are still very damp after 28 hourswith fans running.
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
Looks really good
Edwin was fantastic!
Quick service friendly
Our technician was nice and very knowledgeable!
Work was well done and the staff was pleasant, knowledgeable and helpful.
Great techs. Superior process. If you have synthetic strands ant ends of your area rugs, do not expect results. Process water on this area around wood floors is not a good idea. So the process is limited by this feature. Other than that, no complaints.
Harrison arrived on time and did an excellent job cleaning our staircase. He’s very courteous and considerate and cleaned everything in a very timely manner and explained everything he was doing. I will definitely hire zero-rez for future rug cleaning.
your service is gret carpets are clean andn sparkling!!
Got my carpets clean, pleasant people to work with and easy to schedule. Would recommend.

The tech has not returned to finish a couple of things however the job was done well he was very conscientious