- Phone: 509-582-9000
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based on 8936 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The cleaning was very thorough and the areas cleaned looked much nicer.
The quick drying time and friendly service.
Easy to work with. They did a great job!
Fast and efficient
They do a very good job rug looks good 👍 and it was fast.
Have always had a good experience with the techs and the service.
Carpet is clean and looks great! The technician was knowledgable and explained how my carpet turned out.
Good Job
Overall it was easy to schedule, came on time, professional and reasonable prices! I was disappointed that a stain did not come out and no conversation about that was the best that could be done or suggested trying something different.
The best
The technician called me with issues that needed to be covered before he started. He sent me pictures of the final product and he did an amazing job! I would recommend Edwin for sure!
The service men were very polite and explained the process. The machines left the carpet so clean and fluffy.
I was a property manager for 30 years and never had carpet look this good.
Very easy to get service. The technician was on time, very efficient and did a well job.
Dorothy Rippy
Technion was on time and professional.
Zero Rez,
We had carpet deep cleaned for pet urine on December 21, 2023. We are disappointed that the room that was cleaned now has a musty smell and the urine smell is back.
Name removed
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Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
Fast effective treatment of my carpets. Technicians did a great job.
They did a great job
With just the basic cleaning process my carpet is 100 times better then before.
I will definitely go through Zerorez again in the future
Great tech.was on time and did a great job!
Awesome job.
Quick and friendly service. Carpets looked awesome and on time when arrived. Would definitely recommend to use them.
i was impressed with your tecnicians. one was in training. both were very polite and courteous. i did not get a email receipt. thanks for a great job!
Technicians are always friendly and ontime. The results have always been satisfying. The office stall always called ahead to let us know when the tech. Would be arriving.
The service was done quickly and quietly. Our carpets look great and smell great. The sevice truck arrived on time and was very efficient.
Very polite workers. I found many areas on the rugs and the couch that were not cleaned satisfactory. I called and the same person came back and tried to resolve the troubled areas. Many spots still exist and we have decided to hire another company to fix after the holidays.
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
Efficient appointment timing. Appreciated the heads up call and text.
Edwin was a cheerful friendly guy and he did a good job on my vinyl and carpets.
The special made it affordable to have it done.
Thank you!
Good clean results...no fussing, good prices. I'm a happy camper!
You were very professional and everyone was great to communicate their intent. Thank you.
Got right to work, very professional, and informed me on future promos and potential deals.
I appreciate the hard workers. Not sure who my tech was, but he was wonderful. He apologized profusely for being late, even though it was not his fault. It's always nice when they acknowledge that. He explained everything and was so courteous. Did a fabulous job.