Zerorez Tri-Cities
1355 Dakota Ave, STE A
Richland
WA 99352
United States

Average rating: 9.2 out of 10 based on 8151 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 24, 2022 — Rated 9 out of 10 by C.B. Zerorez Tri-Cities
What do you like about our products and services?

Thank you for the return trip and living up to your commitment.

Report a concern   July 24, 2022 — Rated 10 out of 10 by J.P. Zerorez Tri-Cities
What do you like about our products and services?

On time, thorough job, friendly worker. No complaints at all. Also reasonable prices.

Report a concern   July 22, 2022 — Rated 10 out of 10 by P.L. Zerorez Tri-Cities
What do you like about our products and services?

They always do a great job

Report a concern   July 22, 2022 — Rated 10 out of 10 by M.H. Zerorez Tri-Cities
What do you like about our products and services?

Jordan was great. He has done our carpet and tile twice. Highly recommend him.

Report a concern   July 22, 2022 — Rated 10 out of 10 by Susan Callahan Zerorez Tri-Cities
What do you like about our products and services?

The work went quickly. Everything was explained thoroughly. The noise was far quieter than I expected. The carpets looked great when the work was completed.

Report a concern   July 21, 2022 — Rated 10 out of 10 by S.W. Zerorez Tri-Cities
What do you like about our products and services?

Thank you for making sure our new home was move-in ready!

Report a concern   July 19, 2022 — Rated 8 out of 10 by K.R. Zerorez Tri-Cities
What could we do to improve?

Service was good. However, the employee needed to return the next morning for a deeper cleaning and water extraction to remove soil from a recently spilled chocolate protein drink. It was the initial reason we had the carpet cleaned. We were charged $30 for this. We had agreed to a 3 room special but only wanted the master bedroom & great room cleaned. However, we added the master closet and were charged an additional $20, when I believe it should have qualified for the 3rd room. Otherwise, we were satisfied with the service and will probably use Zerorez again in the future.

Report a concern   July 19, 2022 — Rated 10 out of 10 by J.C. Zerorez Tri-Cities
What do you like about our products and services?

On time service and fantastic job on carpet.

Report a concern   July 18, 2022 — Rated 10 out of 10 by Linda Samson Zerorez Tri-Cities
What do you like about our products and services?

Your tech was very friendly and knew what she was doing. She was helpful and did an excellent job.

Report a concern   July 18, 2022 — Rated 10 out of 10 by J.R. Zerorez Tri-Cities
What do you like about our products and services?

they did a great job, wanted to make sure I was satisfied, and had the best price around.

Report a concern   July 18, 2022 — Rated 10 out of 10 by Dora Boge Zerorez Tri-Cities
What do you like about our products and services?

The overall procedure was done superbly. The traffic area stain was thankfully removed and looked very clean. We are very happy with the final result. Brian did a good job. Thank you .

Report a concern   July 17, 2022 — Rated 0 out of 10 by K.A. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I usually have great experiences with the company, however, this time they were done extremely quick and my carpets definitely don’t look the way I expected.

Report a concern   July 16, 2022 — Rated 10 out of 10 by T.K. Zerorez Tri-Cities
What do you like about our products and services?

The courtesy and expertise of Ryan, who cleaned our carpets. He was thorough and the end result is fantastic.

Report a concern   July 15, 2022 — Rated 10 out of 10 by B.A. Zerorez Tri-Cities
What do you like about our products and services?

Great people and product.

Report a concern   July 13, 2022 — Rated 10 out of 10 by A.H. Zerorez Tri-Cities
What do you like about our products and services?

Quick, professional and kind!

Report a concern   July 12, 2022 — Rated 10 out of 10 by Robert Christensen Zerorez Tri-Cities
What do you like about our products and services?

Service tech was very knowledgeable and was on time. They did a great job getting the smoke smell out of the carpet. He was very professional. I highly recommend them.

Report a concern   July 12, 2022 — Rated 10 out of 10 by Robert Christensen Zerorez Tri-Cities
What do you like about our products and services?

Service Tech was very professional and knowledgeable. He was on time and did a great Job!

Report a concern   July 11, 2022 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Good job

Report a concern   July 11, 2022 — Rated 10 out of 10 by Kem Drotzmann Zerorez Tri-Cities
What do you like about our products and services?

Technicians are always on time and super nice. They do a great job on tile and grout!

Report a concern   July 11, 2022 — Rated 10 out of 10 by P.M. Zerorez Tri-Cities
What do you like about our products and services?

I like that you do not use harsh chemicals . Alex worrked very hard getting the blood out of my area rugs they looked brand new. She did a great job

Report a concern   July 10, 2022 — Rated 10 out of 10 by S.P. Zerorez Tri-Cities
What do you like about our products and services?

How clean my carpets get

Report a concern   July 10, 2022 — Rated 10 out of 10 by Megan Reeve Zerorez Tri-Cities
What do you like about our products and services?

The customer service was superb! From the phone call to make an appointment to the cleaning service all parties involved were friendly and very helpful.

Report a concern   July 10, 2022 — Rated 10 out of 10 by C.K. Zerorez Tri-Cities
What do you like about our products and services?

Courteous and quick. Thank you!

Report a concern   July 10, 2022 — Rated 10 out of 10 by K.R. Zerorez Tri-Cities
What do you like about our products and services?

I loved how easy the services were to book and the technician was professional and explained everything he was doing throughout the cleaning. We had great results on the carpets cleaned as well.

Report a concern   July 10, 2022 — Rated 10 out of 10 by Tom & Stacy Heidegger Zerorez Tri-Cities
What do you like about our products and services?

Great staff

Report a concern   July 9, 2022 — Rated 10 out of 10 by Kaley McCauley Zerorez Tri-Cities
What do you like about our products and services?

Easy to schedule, punctual, professional.

Report a concern   July 9, 2022 — Rated 10 out of 10 by J.T. Zerorez Tri-Cities
What do you like about our products and services?

I left a comment on your Facebook yesterday evening, but I can leave it here too! Got my living room/dining room carpets cleaned yesterday. So sorry now that I kept putting it off! They look fantastic! Thank You Cameron!

Report a concern   July 9, 2022 — Rated 10 out of 10 by R.H. Zerorez Tri-Cities
What do you like about our products and services?

On time did a great job. Tech was very polite and helpful.

Report a concern   July 7, 2022 — Rated 10 out of 10 by Cliff Thorn Zerorez Tri-Cities
What do you like about our products and services?

Super fast and affordable! These people are pros! A+++

Report a concern   July 7, 2022 — Rated 10 out of 10 by B.R. Zerorez Tri-Cities
What do you like about our products and services?

Professionalism. Thorough.


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