- Phone: 509-582-9000
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based on 8150 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great job as usual.
I love the way my Carpet is Clean. Scotch guard is worth the money
I’ve been using you for years and you always do an amazing job for us.
Efficiency, lack of chemical build up on carpet. Ease of scheduling.
First, the tech was very polite and kind. I was a little disappointed that he left my floors very wet and left my Cushions stacked on top of each other to dry.
It went really well
Great work on getting my carpets perfectly clean. They look and smell wonderful. Your guy was ahead of schedule and was very efficient. I came to your company instead of the one I originally used because I was tired of asking them to not wear shoes in my house while cleaning my carpets/furniture. Every time I used them, my request to not wear shoes in our home was met with irritation and they continued on. I was happy to see on your website that you wear booties in every home you clean. When your cleaner showed up;however, I had to ask and supply booties. He wore them for the initial estimate at the beginning of our talk and did not wear them again until the end when I had to ask again for them to be put on. I truly do not understand why carpet cleaning companies who compliment me on my nice carpets because we don’t wear shoes in our home and keep a clean house, then wear shoes while cleaning the carpets. I would like to use your company again when we purchase our new home in the Spring and need the carpets cleaned when we move out of this one. I really am not trying to come across as rude, I just find it so odd that I keep running into this situation. Thank you
Dry quickly. Friendly workers. Offer but don’t push extra services. Do a good job.
Service was great and quick. I would recommend them.
The man doing the cleaning was very nice. He worked quickly and he vacuumed the vents out. After I had paid him and started looking around the vents there was a fine dirt and dust around all of the vents on my floors. The carpet ones are probably the same. I had to vacuum around each one to clean it up.
Easy to schedule service. Technicians are respectful, kind and knowledgeable. Prices are competitive and fair...and I love the products...carpets are completely dry within about 4 hrs.
The young man was really great. Very professional. Explained everything really well.
Thank you
Nice work, fair priced, great customer service!
We got our areas rugs cleaned and they were done beautifully and quickly!
The service was fine and the person doing the cleaning was very pleasant and helpful. However, after the carpet dried it had big streaks in it which are still there, so that is disappointing.
Impressive work getting many tough stains removed.
Professional in both knowledge and articulating the process the entire time. We actually sat on our furniture in the kitchen and watched.
I believe the gentleman’s name was Devon perhaps?? Great worker!
Easy to schedule. Nice young man did the work and he was informative
Excellent results and the technician was a 10.
There wasn’t anything not to like, every person I have spoke with from setting up the appointment to the people that came to my home were friendly, knowledgeable, kind, helpful and transparent. I appreciate them taking time to answer my questions, help with things they didn’t have to and go out of their way for me. Will 100% use them again!
Clean rugs!!!
professional, punctual, friendly and efficient
Great customer service and great carpet cleaning
Friendly and knowledgeable! Carpets look awesome!
The carpet shampoo was great, but he paid no attention to the stains or tough spots. There were several, and we had to go back over and point them out to him afterwards. One of the stains he told us “that won’t come out, it’s permanent” (but then after he left we tried to work on it, and it came right out). There was another stain that he did help us with after we pointed it out, and we appreciated his extra effort on that. Several other tough spots (a puke spot and couple others) I had to go back over when he left… they were pretty easy after the shampoo so no big deal, but would’ve been nice for him to have noticed and tried on them.
I’ve always been impressed with zero rez until this last time. They did not do as thorough a job as they usually do. Also, this is the first time after they have cleaned our carpets that my 3 year old has broke out in terrible hives from whatever they cleaned the carpet with. Not sure if it’s the special treatment they did this time or if they’ve changed their cleaning products. Also noticing a weird musty smell now that the carpet has dried. The smell wasn’t there before the carpet was cleaned. Definitely a disappointment this time around.
helpful employees, super quick and attentive service. Thank you
Very prompt, great communication, fast, efficient and pleasant workers. I love how there are no chemicals used.
The service techs were really nice and were very accomodating. They were really quick and were professional. Though ended up knicking my wall and chipped some paint off while working. They brought it to my attention. apologized but didn't really other anything other than an apology.
Thanks
Polite professional staff, through cleaning provided
Great Job