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based on 8151 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service, great cleaning and return if needed, appropriate pricing and great coupons.
Very nice employees, they know their carpets!
Devyn arrived on time and was both professional and curious. He did an excellent job steam cleaning my carpets.
Prompt service and good results. Technicians seem competent.
Excellent job on carpet cleaning and air duct cleaning
Call before showing up....
No chemicals
Technician was professional, courteous and worked fast and efficient. He thoroughly explained the process to me prior to getting started. I would use Zerorez again and highly recommend them
My carpet look great. Everybody was professional and kind.
Customer service 10/10
Communication 10/10
Professionalism. 10/10
Work Ethic 10/10
On time. 10/10
Excellent service 10/10
Polite/ Etiquette 10/10
Rachel, Carlos and all other people are is a very good , I had to reschedule many times and Rachael was too good to do it
thanks
I have used Zerorez for many years. I will never use anyone else. The technicians are friendly, professional and kind. They are quick and efficient.
They were knowledgeable in carpet cleaning and helped get the pet smell out of the new house we bought! I appreciated that they had technology that could spot biological matter to help get the best clean possible. Thank you!
Great job as always!
Your technician was very friendly yet professional. Your office kept me informed about when they would be here as well as calling to confirm appointment and kept me apprised.
I am extremely pleased and want to give Jordan and office a hi-five.
Thank you,
First name removed
The communication was good.
The technician was thorough and respectful.
We are happy with the result and the cleaning
made a great difference with the carpet and upholstery
in our motorhome.
This is the second time we have used Zero Rez
Great customer service.
cameron was great, not pushy but explained all the problem areas and charges. He was very thorough and di an excellent job!
Clean carpet, great service, friendly staff.
Our carpet stays cleaner longer. Professional staff.
Something was put on the carpet that was extremely slick and we had several people slip and fall, one of them having to be transported to the hospital. Even after being told this at 1030, no one showed up until 1800, letting the danger remain. We had to take actions to protect our customers. A person came and cleaned the carpet at 0000, but parts are still slick.
We apologize in the breakdown in communication when you called the office. Thank you for meeting with us so we can resolve your concerns.
Quick dry and thorough cleaning. My carpet is white and over 25 yrs old. Comes out great every time!
Service was amazing. He was very honest about our high traffic areas.
Great customer service, good job on grout cleaning, just missed a couple areas.
The company called ahead to make sure which areas needed clesaning and if there were problem areas. We've used Zerorez several times in the past with good results. We've had a different person come each time, and all have been good with only one exception....nothing to do with the cleaning process, just personality. We'd use the company again.
Tech was punctual. Explained what he was doing and what to expect.
Nick was very professional and worked quickly and efficiently. My reason for the 8 is I’ve never before had to vacuum my floors previously. At my age it is sometimes hard to do that…
Thank you so much! Our service tech was awesome. He did great. So thorough and knowledgeable. Much appreciated!
The problem areas still have stains and it took over 24 hours for the carpets to dry. There were places so wet 18 hours later that I had to change my kids clothes because they were on the carpet and it soaked through their pants.
It dries quickly!!
Cameron was absolutely amazing and let me know everything up front. My situation was bad and he pulled no punches with me. He wanted to make sure that the job was done correctly and spent the entire day at my house. He even called in the reinforcements. Thank you for everything. My dogs and I appreciate it. I will highly recommend you to anyone.