Zerorez Tri-Cities
1355 Dakota Ave, STE A
Richland
WA 99352
United States

Average rating: 9.2 out of 10 based on 8150 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 11, 2022 — Rated 10 out of 10 by Evan Meacham Zerorez Tri-Cities
What do you like about our products and services?

Easy Peasy

Report a concern   October 10, 2022 — Rated 10 out of 10 by L.Q. Zerorez Tri-Cities
What do you like about our products and services?

Works great. Cleans great

Report a concern   October 10, 2022 — Rated 10 out of 10 by Connie Shobe Zerorez Tri-Cities
What do you like about our products and services?

They came and did a fine job of cleaning all my carpets and would recommend them to my friends and family.

Report a concern   October 10, 2022 — Rated 10 out of 10 by K.K. Zerorez Tri-Cities
What do you like about our products and services?

Quick and easy. Great tech

Report a concern   October 10, 2022 — Rated 10 out of 10 by Charis Moen Zerorez Tri-Cities
What do you like about our products and services?

It dried fast. The carpets looked good.

Report a concern   October 10, 2022 — Rated 10 out of 10 by M.C. Zerorez Tri-Cities
What do you like about our products and services?

Thanks for the great service! My carpets look good and I can't believe the difference.

Report a concern   October 9, 2022 — Rated 10 out of 10 by D.J. Zerorez Tri-Cities
What do you like about our products and services?

Friendly and professional staff. Showed up on time and did a great job in all rooms.

Report a concern   October 8, 2022 — Rated 9 out of 10 by C.C. Zerorez Tri-Cities
What do you like about our products and services?

Courteous workers. Convenient scheduling.

Report a concern   October 8, 2022 — Rated 10 out of 10 by N.V. Zerorez Tri-Cities
What do you like about our products and services?

Eficiente, quick and easy.

Report a concern   October 8, 2022 — Rated 10 out of 10 by Melody Famsell Zerorez Tri-Cities
What do you like about our products and services?

I like the professionalism. I like the promptness. I like the great clean in my carpets. The staff are always very personable and helpful.

Report a concern   October 8, 2022 — Rated 10 out of 10 by E.M. Zerorez Tri-Cities
What do you like about our products and services?

Our service of cleaning our carpets was done by Camern. He did an excellent job.! We would highly recommend this employee and Zerorez to all to all our friends.

Report a concern   October 7, 2022 — Rated 10 out of 10 by M.K. Zerorez Tri-Cities
What do you like about our products and services?

The rep was on time and completed the cleaning very quickly,

Report a concern   October 7, 2022 — Rated 10 out of 10 by Matthew Ayers Zerorez Tri-Cities
What do you like about our products and services?

Friendly customer service and great cleaning result. Thank you!!!

Report a concern   October 7, 2022 — Rated 10 out of 10 by Jamie Tomlinson Zerorez Tri-Cities
What do you like about our products and services?

Jordan was very professional and explained all options without pressuring me. He was thorough and very nice to work with. Our carpets look great!

Report a concern   October 6, 2022 — Rated 3 out of 10 by S.T. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

they were thorough, but there are still a lot of dirt spots present. i was told it’s normL wear and tear, but the carpet is only 2 years old and we have no pets. I figured traffic spots would clear up better.

Report a concern   October 6, 2022 — Rated 10 out of 10 by L.P. Zerorez Tri-Cities
What do you like about our products and services?

it works!

Report a concern   October 5, 2022 — Rated 10 out of 10 by R.R. Zerorez Tri-Cities
What do you like about our products and services?

cleaned my carpets well and they were on time.

Report a concern   October 2, 2022 — Rated 10 out of 10 by M.D.O. Zerorez Tri-Cities
What do you like about our products and services?

Product and service very good

Report a concern   September 28, 2022 — Rated 10 out of 10 by K.K. Zerorez Tri-Cities
What do you like about our products and services?

Carpets always look wonderful after service.

Report a concern   September 28, 2022 — Rated 10 out of 10 by Sharon Morin Zerorez Tri-Cities
What do you like about our products and services?

The carpets are Very Clean and the operator was efficient and professional, We will call them again.

Report a concern   September 28, 2022 — Rated 10 out of 10 by Jacob Morrison Zerorez Tri-Cities
What do you like about our products and services?

Technician was professional and pleasant to work with . Give him a raise

Report a concern   September 28, 2022 — Rated 5 out of 10 by K.G. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

We were gone, having moved out of the house, so we don't have any good metric to assess the service.

Report a concern   September 27, 2022 — Rated 8 out of 10 by R.F. Zerorez Tri-Cities
What could we do to improve?

Great service!

Report a concern   September 27, 2022 — Rated 9 out of 10 by Diane Beckmann Zerorez Tri-Cities
What do you like about our products and services?

Prompt service, friendly service. Work finished in a timely manner. Will, use you again.

Report a concern   September 27, 2022 — Rated 4 out of 10 by D.E. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Cleaning process didn’t do quite the job I thought it would. Probably won’t use your services again!

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our service does not meet or exceed your expectations. Please know that Zerorez offers a 30 Day Workmanship Warranty and will come back to your home free of charge to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a date and time in which we may come out and address any areas of concern.

Report a concern   September 27, 2022 — Rated 1 out of 10 by A.S. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Price was high for what was done. I had 14 steps cleaned and a room and a half for $170. She was there less than an hour. Stains are still visible, she failed to tell me the bottom of the stairs had water left on it which was tile and i slipped and fell almost hitting my head.. She told me my carpet would dry in about 6 hours but it took over 24hours for my stair carpet to dry. It also left a weird wet smell to my house. I had to blow fans just to try to make it dry faster. The lady was nice but didnt like the quality of work that was done. I could have done it myself and gotten the same results...

Response from Zerorez Tri-Cities:

Thank for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our service does not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home free of charge to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a date and time in which we may come out and address any areas of concern.

Report a concern   September 27, 2022 — Rated 5 out of 10 by N.S. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Didn’t spend much time cleaning my area rugs. I seen no change or difference when they were done and dry. For the amount of money charged I could have rented a cleaner and did it myself.

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our service does not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home free of charge to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a date and time in which we may come out and address any areas of concern

Report a concern   September 27, 2022 — Rated 10 out of 10 by B.R. Zerorez Tri-Cities
What do you like about our products and services?

Technicians were knowledgeable of the process and technology. And very helpful. Paid attention to our requested areas for concentrated cleaning.

Report a concern   September 24, 2022 — Rated 7 out of 10 by E.H. Zerorez Tri-Cities
What could we do to improve?

The end result wasn’t as good as I had hoped and the price was very high

Report a concern   September 19, 2022 — Rated 10 out of 10 by Reyna Cruz Zerorez Tri-Cities
What do you like about our products and services?

Always friendly and professional. Carpets look like new every time


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