Zerorez Tri-Cities
1355 Dakota Ave, STE A
Richland
WA 99352
United States

Average rating: 9.2 out of 10 based on 8148 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 21, 2022 — Rated 10 out of 10 by K.S. Zerorez Tri-Cities
What do you like about our products and services?

I have pets and appreciate the no chemical process. Before I discovered ZeroRez, my dogs would always get an upset stomach from walking on the carpet & then licking their paws.

Since I discovered ZeroRez 15 years ago, I have not had one upset puppy tummy.

Report a concern   December 21, 2022 — Rated 10 out of 10 by D.R. Zerorez Tri-Cities
What do you like about our products and services?

Quick and thorough

Report a concern   December 20, 2022 — Rated 10 out of 10 by H.K. Zerorez Tri-Cities
What do you like about our products and services?

The technician was very professional and helpful.

Report a concern   December 20, 2022 — Rated 0 out of 10 by D.W. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Already gave feedback to your office staff

Report a concern   December 18, 2022 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

I was impressed on how professional Andrew was. He was very nice and he performed his duties quite well. Very satisfied.

Report a concern   December 16, 2022 — Rated 10 out of 10 by Mary Dolstra Zerorez Tri-Cities
What do you like about our products and services?

The man that came out did an excellent job. He couldn't get the stain out from the glue but that wasn't his fault. He was very perfessional.

Report a concern   December 14, 2022 — Rated 10 out of 10 by Kate Bauermeister Zerorez Tri-Cities
What do you like about our products and services?

This company is very professional and efficient. I will never use any other service.

Report a concern   December 14, 2022 — Rated 10 out of 10 by Gerald Davis Zerorez Tri-Cities
What do you like about our products and services?

Gerald and I were very happy with the service. We add 2 extra rooms on at the last minute.
He was on time, very friendly. Completed task in a very timely manner.
We have 2 rental house and will use you guys for them.

Report a concern   December 13, 2022 — Rated 10 out of 10 by C.P. Zerorez Tri-Cities
What do you like about our products and services?

Technician answered all my questions. And I like that it dries fairly quickly. I was very pleased

Report a concern   December 11, 2022 — Rated 10 out of 10 by Fred Piek Zerorez Tri-Cities
What do you like about our products and services?

The service was excellent. They showed up early and did a great job. I added on a little more work after the technician arrived and was no problem.

Report a concern   December 10, 2022 — Rated 10 out of 10 by Kirsten Pratt Zerorez Tri-Cities
What do you like about our products and services?

Thorough friendly and great customer service

Report a concern   December 9, 2022 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Great, as usual.

Report a concern   December 9, 2022 — Rated 10 out of 10 by L.H. Zerorez Tri-Cities
What do you like about our products and services?

I had an emergency situation and was able to have them come out the same day. I can't remember the young man's name, but he was so sweet and did such a nice job. He was very personable and I like that in people.

Report a concern   December 8, 2022 — Rated 9 out of 10 by E.S. Zerorez Tri-Cities
What do you like about our products and services?

Although the cost was not in-expensive and after three attempts, there is still a change of shade in the area that the deep blood was removed; I still appreciate the no-cost returns to try and try again to remove the residual stains. The technicians that visited my home were at all times professional, friendly, and willing to please. I knew the caution about your ability to completely remove blood and I feel you did the best you could. It is for these reasons that I would recommend your services.

Sincerely,
Name removed,
Richland, WA

Report a concern   December 8, 2022 — Rated 9 out of 10 by Barb Puigh Zerorez Tri-Cities
What do you like about our products and services?

Great technicians. Kept the rest of our home protected. The rugs dried fairly quickly. Arrived on time and gave us great notice. The whole house smells better, too.

Report a concern   December 8, 2022 — Rated 9 out of 10 by L.A. Zerorez Tri-Cities
What do you like about our products and services?

Our carpet in one kids room was trashed, with lots of stains and ground in dirt. It's not perfect, but I am very pleased with the improvement!

Report a concern   December 7, 2022 — Rated 4 out of 10 by J.H. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Upholstery was not clean, but coming back next week to complete the work

Report a concern   December 7, 2022 — Rated 10 out of 10 by P.S. Zerorez Tri-Cities
What do you like about our products and services?

Ease in scheduling, information as to when arriving, good job by technician.

Report a concern   December 7, 2022 — Rated 10 out of 10 by K.A. Zerorez Tri-Cities
What do you like about our products and services?

Great service and great job cleaning the couch.

Report a concern   December 4, 2022 — Rated 10 out of 10 by J.B. Zerorez Tri-Cities
What do you like about our products and services?

Our technician was very professional and friendly. He did a great job

Report a concern   December 4, 2022 — Rated 10 out of 10 by K.B. Zerorez Tri-Cities
What do you like about our products and services?

Service was great. Technician was very polite and did a fantastic job.

Report a concern   December 3, 2022 — Rated 8 out of 10 by D.N. Zerorez Tri-Cities
What could we do to improve?

Specials tailored towards smaller apartments. Also some of the spots that I was told would lighting up didn't and some that did came back. My rugs look better but unfortunately not worth the amount of money I spent.

Report a concern   December 2, 2022 — Rated 10 out of 10 by B.M. Zerorez Tri-Cities
What do you like about our products and services?

Very friendly service

Report a concern   December 2, 2022 — Rated 10 out of 10 by S.L. Zerorez Tri-Cities
What do you like about our products and services?

Very professional, informative, and great work.

Report a concern   November 30, 2022 — Rated 10 out of 10 by Jeanna May Zerorez Tri-Cities
What do you like about our products and services?

You do a beautiful job getting the junk out of the carpet. As a grandmother, kid goo does not make me shutter because you're able to help me with it.

Report a concern   November 30, 2022 — Rated 10 out of 10 by N.M. Zerorez Tri-Cities
What do you like about our products and services?

Fast and friendly service.

Report a concern   November 27, 2022 — Rated 10 out of 10 by O.C. Zerorez Tri-Cities
What do you like about our products and services?

Thank you so much for your service. Your technician Cameron was knowledgeable and informative. Cared about what the customer wants and does a great job. Thank you for a great service!! We appreciate it!!

Report a concern   November 26, 2022 — Rated 1 out of 10 by M.R. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

We sre repeat customers and we paid over what we were quoted both times. They push a lot of extras and we just want an up front quote.

Response from Zerorez Tri-Cities:

The Zerorez Team is dedicated to providing excellent service and we take it seriously when we do not meet or exceed your expectations. Our Team has a passion for what we do and are always excited to share our experience and expertise. We certainly don’t want to be seen as pushy salesmen and apologize if we came off this way. Thank you for the feedback and we will treat this constructive criticism as an opportunity to communicate better with our customers.

Report a concern   November 26, 2022 — Rated 9 out of 10 by K.B. Zerorez Tri-Cities
What do you like about our products and services?

Appointments can be made within a very few days and cleaning is done quickly.

Report a concern   November 25, 2022 — Rated 10 out of 10 by Saundra Meyer Zerorez Tri-Cities
What do you like about our products and services?

Loved my carpet cleaner, he explained everything appropriately and he answered my questions going out of his way to completely serve our needs. He was excellent


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