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8148 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick and thorough
The technician was very professional and helpful.
Already gave feedback to your office staff
I was impressed on how professional Andrew was. He was very nice and he performed his duties quite well. Very satisfied.
The man that came out did an excellent job. He couldn't get the stain out from the glue but that wasn't his fault. He was very perfessional.
This company is very professional and efficient. I will never use any other service.
Gerald and I were very happy with the service. We add 2 extra rooms on at the last minute.
He was on time, very friendly. Completed task in a very timely manner.
We have 2 rental house and will use you guys for them.
Technician answered all my questions. And I like that it dries fairly quickly. I was very pleased
The service was excellent. They showed up early and did a great job. I added on a little more work after the technician arrived and was no problem.
Thorough friendly and great customer service
Great, as usual.
I had an emergency situation and was able to have them come out the same day. I can't remember the young man's name, but he was so sweet and did such a nice job. He was very personable and I like that in people.
Although the cost was not in-expensive and after three attempts, there is still a change of shade in the area that the deep blood was removed; I still appreciate the no-cost returns to try and try again to remove the residual stains. The technicians that visited my home were at all times professional, friendly, and willing to please. I knew the caution about your ability to completely remove blood and I feel you did the best you could. It is for these reasons that I would recommend your services.
Sincerely,
Name removed,
Richland, WA
Great technicians. Kept the rest of our home protected. The rugs dried fairly quickly. Arrived on time and gave us great notice. The whole house smells better, too.
Our carpet in one kids room was trashed, with lots of stains and ground in dirt. It's not perfect, but I am very pleased with the improvement!
Upholstery was not clean, but coming back next week to complete the work
Ease in scheduling, information as to when arriving, good job by technician.
Great service and great job cleaning the couch.
Our technician was very professional and friendly. He did a great job
Service was great. Technician was very polite and did a fantastic job.
Specials tailored towards smaller apartments. Also some of the spots that I was told would lighting up didn't and some that did came back. My rugs look better but unfortunately not worth the amount of money I spent.
Very friendly service
Very professional, informative, and great work.
You do a beautiful job getting the junk out of the carpet. As a grandmother, kid goo does not make me shutter because you're able to help me with it.
Fast and friendly service.
Thank you so much for your service. Your technician Cameron was knowledgeable and informative. Cared about what the customer wants and does a great job. Thank you for a great service!! We appreciate it!!
We sre repeat customers and we paid over what we were quoted both times. They push a lot of extras and we just want an up front quote.
The Zerorez Team is dedicated to providing excellent service and we take it seriously when we do not meet or exceed your expectations. Our Team has a passion for what we do and are always excited to share our experience and expertise. We certainly don’t want to be seen as pushy salesmen and apologize if we came off this way. Thank you for the feedback and we will treat this constructive criticism as an opportunity to communicate better with our customers.
Appointments can be made within a very few days and cleaning is done quickly.
Loved my carpet cleaner, he explained everything appropriately and he answered my questions going out of his way to completely serve our needs. He was excellent
I have pets and appreciate the no chemical process. Before I discovered ZeroRez, my dogs would always get an upset stomach from walking on the carpet & then licking their paws.
Since I discovered ZeroRez 15 years ago, I have not had one upset puppy tummy.