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based on 8147 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I had a spectrum repair person out to my home and he tracked dog poo all over my carpet. I was so upset new carpet. I called Rosie at Zerorez and and she sent someone out immediately.I live a hour from tricities. HE explained everything he was doing,and did a exexcellent job. Thank you Zerorez
First time using Zerorez and I love the service I received.
Quick and efficient
The carpet didn't look any cleaner after treatment.
We appreciate your review Nora! We will contact you today to hear a little more about your experience with us and see what the best resolution we may have for you. Thank you again for your review.
We paid almost $300 for 3 very small areas to get cleaned, two of them due to puppy accidents. Less then a week later start to smell urine and get out the black light to find all the spots and they still smell like urine. Called to complain that was a joke. Will never recommend you to anyone. You do nothing more then get the carpet wet and make it look pretty until it dries. I have never felt so taken advantage of.
We appreciate the feedback and your frustration is understandable. As the technician discussed with you during the cleaning removing pet urine from the carpet can not be guaranteed as there’s a possibility that it has soaked into the pad or even the sub floor. When it is in the pad it requires a different process to remove it, for that reason there is an additional cost for that treatment. You can contact the office if you would like to proceed with that treatment.
I was given a rapid appointment and the job was done in a sufficient manner.
Your technician was one time and very friendly.
The carpet hasn’t been professionally cleaned in years, and he did a great job. We look forward to using him again as a part of a regular cleaning routine!
On time great service and a ve3ry professional job!
tech is very good
Jordan was awesome. Fast, friendly, and a great job.
Reliable, carpet is always clean!
Specials , timely
Technician, Jordan, was very helpful and knowledgeable. Quick scheduling, easy online, and quick thorough service.
Great service! Our technician Joe was very knowledgeable and courteous. Our carpets came out perfectly clean, Will definitely use Zerorez again!
Ease of scheduling, timely arrival and quality work. Thank you.
Carpet looks great and smells great! Very great customer service
The crew came in and did the job quickly. It was a job well done! They were sociable and fun. It was a pleasure!
Friendly, efficient, good work
Brandon was a great technician and did his job thoroughly and professionally.
The technician showed up on time and did a great job!
Only service of its kind, amazing results, knowledgeable and professional employees.
The response time was quick and was able to get it done the next day
Brandon did an excellent job cleaning our carpets. Love your products.
Zerorez leaves our carpets looking great! Love that it’s easy to book your service and that confirming appt is quick and thorough.
No chemicals being used and the techs are always friendly and professional.
Great Job
Great job as usual.
I love the way my Carpet is Clean. Scotch guard is worth the money
did a great job on cleaning a 16 year old carpet in bedroom and cleaning air ducts. serviceman was very professional and knew his products well..