Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8935 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 19, 2024 — Rated 10 out of 10 by D.K. Zerorez Tri-Cities
What do you like about our products and services?

I use your service three or four times a year and you are always prompt, and curteous.

Report a concern   April 19, 2024 — Rated 10 out of 10 by J.F. Zerorez Tri-Cities
What do you like about our products and services?

Great service!

Report a concern   April 19, 2024 — Rated 10 out of 10 by G.A. Zerorez Tri-Cities
What do you like about our products and services?

Our tech was awesome!!

Report a concern   April 19, 2024 — Rated 10 out of 10 by Steve Phare Zerorez Tri-Cities
What do you like about our products and services?

My carpets looked great when service was completed! Very friendly technicians, and the work was completed promptly. I continue to use zero rez, and will keep doing so!

Report a concern   April 18, 2024 — Rated 10 out of 10 by Rick Raines Zerorez Tri-Cities
What do you like about our products and services?

Very professional staff who interacted with us. They did a great job as always!!

Report a concern   April 17, 2024 — Rated 10 out of 10 by D.S. Zerorez Tri-Cities
What do you like about our products and services?

Great. Ustomer service and excellent work

Report a concern   April 17, 2024 — Rated 10 out of 10 by D.O. Zerorez Tri-Cities
What do you like about our products and services?

After Zerorez cleaned tile, it looks great. Grout is clean looking. Technicians were outstanding from a customer service perspective.

Report a concern   April 16, 2024 — Rated 10 out of 10 by Caitlyn Kinsey Zerorez Tri-Cities
What do you like about our products and services?

The technician was so nice and quick! My carpet looks great!

Report a concern   April 16, 2024 — Rated 10 out of 10 by K.N. Zerorez Tri-Cities
What do you like about our products and services?

Great service

Report a concern   April 16, 2024 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Awesome job, as usual

Report a concern   April 14, 2024 — Rated 10 out of 10 by M.H. Zerorez Tri-Cities
What do you like about our products and services?

Fast, friendly and very efficient! Plus no lingering odor.

Report a concern   April 12, 2024 — Rated 10 out of 10 by D.W. Zerorez Tri-Cities
What do you like about our products and services?

No chemicals

Report a concern   April 12, 2024 — Rated 10 out of 10 by Tammy Story Zerorez Tri-Cities
What do you like about our products and services?

Very nice technicians and professional. Great job too!

Report a concern   April 12, 2024 — Rated 10 out of 10 by M.W. Zerorez Tri-Cities
What do you like about our products and services?

Completely satisfied.

Report a concern   April 12, 2024 — Rated 9 out of 10 by S.S. Zerorez Tri-Cities
What do you like about our products and services?

I spoke with the person who cleaned my carpets and expected a phone call from a person who may be knowledgeable about cleaning my concrete patio. I have not received a phone call. Phone number removed.

Report a concern   April 12, 2024 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Great job as usual.

Report a concern   April 11, 2024 — Rated 10 out of 10 by M.H. Zerorez Tri-Cities
What do you like about our products and services?

Your service techs were very professional.

Report a concern   April 11, 2024 — Rated 10 out of 10 by K.H. Zerorez Tri-Cities
What do you like about our products and services?

Efficient techs and fast drying

Report a concern   April 11, 2024 — Rated 10 out of 10 by Scott Hanson Zerorez Tri-Cities
What do you like about our products and services?

Carpets were clean and not soaking wet

Report a concern   April 10, 2024 — Rated 10 out of 10 by H.C. Zerorez Tri-Cities
What do you like about our products and services?

Dried fast and tech did a careful job protecting my hone

Report a concern   April 10, 2024 — Rated 10 out of 10 by S.S. Zerorez Tri-Cities
What do you like about our products and services?

We were extremely impressed with the Zerorez technician that came to our home. He was customer centric, communicated well, and did a great job of managing expectations. We were very pleased with the result.

Report a concern   April 10, 2024 — Rated 0 out of 10 by T.L. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I was disappointed in my recent cleaning. Although they pointed out a stain in one room they thought might not get removed(yet did a great job removing it the master bedroom was a true disappointment. I can even tell anything was cleaned. The entry to the room was and still is pretty soiled (with normal dirt and tracked in debris) . The master is where I spend the majority of my time and the main reason for the cleaning was for that room. I would love someone to come review the cleaning job and verify it is the best it could have been done.

Thank you for your time
Name removed

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern

Report a concern   April 7, 2024 — Rated 10 out of 10 by Taylor Petty Zerorez Tri-Cities
What do you like about our products and services?

Timely, affordable, kind and knowledgeable technicians.

Report a concern   April 7, 2024 — Rated 10 out of 10 by Victoria Kile Zerorez Tri-Cities
What do you like about our products and services?

He was very fast and the carpet looks great.

Report a concern   April 5, 2024 — Rated 10 out of 10 by S.E. Zerorez Tri-Cities
What do you like about our products and services?

Great service and non invasive or strong chemical odor. Nice and Professional.

Report a concern   April 5, 2024 — Rated 10 out of 10 by B.E. Zerorez Tri-Cities
What do you like about our products and services?

They are prompt, polite, efficient, and do a great job! My carpets look great!

Report a concern   April 5, 2024 — Rated 10 out of 10 by J.H. Zerorez Tri-Cities
What do you like about our products and services?

I was very pleased with what a nice job the technician did

Report a concern   April 4, 2024 — Rated 10 out of 10 by M.W. Zerorez Tri-Cities
What do you like about our products and services?

Service was excellent, Alex (think that was his name) was amazing and professional! I appreciate getting my carpets cleaned! It has been 12 years since they were done professionally. We do it with a home carpet cleaner, but professionally done is what they needed. Thank you for having this special. Money is very tight these days so things like this are usually now a luxury.

Report a concern   April 3, 2024 — Rated 7 out of 10 by M.B. Zerorez Tri-Cities
What could we do to improve?

The first time was awesome. That was a little over 4 months ago. This time was good, but the carpet is still damp more than 24 hours later and the track areas didn’t clean up near as nice.. the server was nice, the pretreat machine was kindof clogged but apparently fixed

Report a concern   April 3, 2024 — Rated 10 out of 10 by Bernice Ray Zerorez Tri-Cities
What do you like about our products and services?

The service was excellent and your representative was a great representative for your company. He really was very knowledgeable of the produce and very careful. Thank you for sending him. I appreciated his friendly demeaner and I would highly Zero rez--which I have already done.


Privacy Policy