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based on 8148 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
There are a couple of spots that we point out as areas we wanted special attention because of heavy traffic had made them especially soiled. They are stilled soiled.
Good Job
Best cleaners in town!!
Awesome, as usual.
technician who came out was awesome, super friendly and professional!
I have used zerorez for years I'm happy with the customer service and I like the idea of not having residue left on my carpet.
Very polite knowledgeable service.
The professional attitude and a great job!
dry carpet better so client doesnt have to
Friendly, completed in fast and timely manner.
We had two rooms and two area rugs and it took him less than 30 min total. I watched him do my dining room rug and it took him less than 5 min and there were several dirt stains visible. I asked him if he could try to get them out and he said the rug was old and the stains were in the fibers. He agreed to try again and with a couple more minutes of they were out. For a carpet cleaning business I would have thought they would try harder. Overall wish I would have rented the equipment and done it myself. Also he smelled like weed and wore his dirty shoes while cleaning the carpets…
The efficiency and professionalism
Professionalism of staff, results after cleaning overall.
I would like to request 2 spots to be cleaned again because with 1 area I can still see the blood stain and another area I can still see the paint stain.
Sincerely,
First name removed Brown Last name removed
Efficient, timely, carpet looks good
Appreciate the availability to book an appt within a week and follow up after the cleaning.
Great customer service.
Zerorez always provides excellent customer service and products. They are courteous and do an excellent job. There is never an unpleasant or strong scent after they have cleaned my carpets. I would definitely recommend this company.
From the moment Cameron came in the house, I was greatly impressed. He shook my hand, looked me in the eye when he spoke, and thoroughly explained the services before he performed then. Cameron's boss, Edwin visited during the cleaning, and was quite cordial, knowledgeable, and exhibited the same wonderful qualities that Cameron did.
The services performed were excellent. Our grout looks cleaner than when we moved into this home after construction was completed. Our carpets have never looked better!
In a world where customer service tends to provide perpetual disappointment, I couldn't have more good things to say about the Tri-Cities ZeroRez team. Highly recommended!!!
All ready did this
The pet urine treatment used did not work. It still smells strongly of urine. Very disappointed.
I was upset when the job was not done correctly V try. But you sent a new technician almost immediately and redid the work. I was very satisfied with the work finished by the second technician.
Quality work for a reasonable price. Ryan was very friendly and professional and did a fantastic job!
Awesome
Cameron did great job! He was professional and prompt!
Our cleaner was very friendly and quick and efficient.
Good communication, quick and efficient cleaning
They did an amazing job cleaning our ducts! It was very quick and they took the time to explain what they were doing.
We were able to schedule right away. The tech was prompt, friendly and did a great job. The cleaning of our RV carpets and upholstery turned out even better that we expected.
I love everything. The clenaing quality is top notch and no "sticky" feeling after. Technician was ontime, friendly, professional, and good at what he does.
The technician was great.