- Phone: 509-582-9000
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based on 8935 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Services were explained before starting and very helpful staff. Overall services were completely and we were very happy with the final outcome. Suggestions were explained and what benefits would be if applied.
Cleaning was not effective or thorough. I asked for a refund or partial refund but it was denied. It has been difficult to reschedule a time for a re-clean. I am not satisfied and won’t recommend to family or friends.
Guys were very polite, did a great job!!.
I was very impressed by the customer service. The product was alright. I was hoping for more of an odor removal.
The carpets came very clean and Brandon was very professional. Thank you
Kellie Hays
Already did a review
Excellent service call.
Did a great job on both the carpet and the shower cleaning.
We will use you guys again!
Thanks!
Satisfied
Professional technician and he answered all my questions.
Great clean and pet deep cleaning. Carpets look new again and less pet smell.
products always work very effectlvly and workers are very good at answering all questions and do great work !
Professionalism
HAD A WONDERFUL YOUNG MAN, EASTON, DO A GREAT JOB. I WOULD HAVE HIM BACK AGAIN. MY CARPET LOOKS GREAT.
I went for the 3 room special that was approximately 175 and when all services were completed I ended up paying over 400 I was in shock. Just hoping it was worth it now. Time will tell
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
The pricing, not using chemicals, and the techs professionalism.
Had a situation that I brought to their attention and it was resolved immediately. Super customer. service
The technician who came to my home was very friendly and helpful. Job well done!
Your technician was very helpful and professional.
Quality service, friendly tech, price.
Zerorez did a fabulous job on my carpets! When I showed the technician the wear pattern in my bedroom he said he would work hard on that area. I told him that I was sure no carpet cleaning could take care of this wear pattern. I was amazed that how the traffic pattern disappeared! The whole house (and, couch) look amazing and it's been over two weeks now. I have never had results like this from any other carpet cleaning company. He spent over 5 hrs here, was courteous, informative, and a hard worker. Thank you zerorez, I've already recommended you to friends!
Terri Hash in Richland
No residue left
Awesome as always
They did a wonderful job cleaning my carpet at a very reasonable price. They gave me a quote on duct cleaning and it too was reasonable. So that's coming up next.
Easy to book, tech was friendly and proffessional.
Service i great going above and beyond your expectations! Carpets smell and feel amazing with not a lot of leftover water. My gy even scoured my 2 tile showers while at my house!
Great service!
happy with the service and the tech was friendly and efficient
I was very pleased with Zerorez. Nick was the associate who cleaned our carpet. He was was very polite, professional and he did a great job! I will definitely be using their services again in the future.
Tech was nice, quick and efficient.
Service tech arrived at time scheduled, very helpful and professional, carpets look great. After carpet dried, one old stain was still visible but I was advised of that possibility and told to call back to try another remedy.