Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8889 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 29, 2024 — Rated 10 out of 10 by Todd Sternfeld Zerorez Tri-Cities
What do you like about our products and services?

They were prompt, friendly, and the two gentlemen exceeded my expectations . Job well done

Report a concern   June 29, 2024 — Rated 10 out of 10 by S.H. Zerorez Tri-Cities
What do you like about our products and services?

It was easy to get an appointment, they were efficient and friendly.

Report a concern   June 28, 2024 — Rated 10 out of 10 by C.S. Zerorez Tri-Cities
What do you like about our products and services?

Easy to make an appointment, showed up on time and did an excellent job cleaning my ductwork. Reasonable pricing too

Report a concern   June 27, 2024 — Rated 10 out of 10 by T.C. Zerorez Tri-Cities
What do you like about our products and services?

Clear guidance from tech, fast service

Report a concern   June 27, 2024 — Rated 10 out of 10 by J.L. Zerorez Tri-Cities
What do you like about our products and services?

Great customer service.

Report a concern   June 27, 2024 — Rated 10 out of 10 by S.K. Zerorez Tri-Cities
What do you like about our products and services?

great customer service

Report a concern   June 26, 2024 — Rated 10 out of 10 by Terry Koelzer Zerorez Tri-Cities
What do you like about our products and services?

The technicians explained what they were going to do and how they would do it gave me an upfront price of what the service would cost. I’m very pleased with the way. My couch and loveseat turned out after cleaning as well as the carpets. They were very dirty and they look brand new thank you guys.

Report a concern   June 26, 2024 — Rated 10 out of 10 by R.M. Zerorez Tri-Cities
What do you like about our products and services?

Jake from Zerorez came and did a really great job, was in and out in a relatively quick amount of time, considering we have a small house. We do have a rather off-putting chemical smell now when the AC kicks on, but thats to reduce/kill any existing/future mold or other bad things living in the duct work, so we're okay with it.

Report a concern   June 24, 2024 — Rated 10 out of 10 by C.B. Zerorez Tri-Cities
What do you like about our products and services?

The technician, Nathan, was amazing! He was informative and did a fantastic job. If need to use your service again, I will be requesting him.

Report a concern   June 22, 2024 — Rated 0 out of 10 by T.R. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

My ducts didn’t get cleaned. I went through with a regular shop vac and vacuumed them out myself and there was still a lot of debris in the ducts after you “cleaned them out”!

Report a concern   June 22, 2024 — Rated 10 out of 10 by Annette Kalous Zerorez Tri-Cities
What do you like about our products and services?

Technicians were very professional. Communicated with me about concerns and gave me options. Work was done quickly and carpets look great. Highly recommend.

Report a concern   June 20, 2024 — Rated 10 out of 10 by Patrick Austin Zerorez Tri-Cities
What do you like about our products and services?

Outstanding customer service and a great attitude exhibited by staff, a rare commodity indeed in today's corporate world.

Report a concern   June 20, 2024 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Good job, as alaways

Report a concern   June 19, 2024 — Rated 10 out of 10 by Steve Phare Zerorez Tri-Cities
What do you like about our products and services?

Competitive prices.
Quality technicians that are always polite and informative.
Protection of home from damage or rubbing corners with hose.

Report a concern   June 18, 2024 — Rated 10 out of 10 by M.C. Zerorez Tri-Cities
What do you like about our products and services?

Service tech arrived at time scheduled, very helpful and professional, carpets look great. After carpet dried, one old stain was still visible but I was advised of that possibility and told to call back to try another remedy.

Report a concern   June 18, 2024 — Rated 10 out of 10 by T.V. Zerorez Tri-Cities
What do you like about our products and services?

Services were explained before starting and very helpful staff. Overall services were completely and we were very happy with the final outcome. Suggestions were explained and what benefits would be if applied.

Report a concern   June 17, 2024 — Rated 0 out of 10 by H.W. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Cleaning was not effective or thorough. I asked for a refund or partial refund but it was denied. It has been difficult to reschedule a time for a re-clean. I am not satisfied and won’t recommend to family or friends.

Report a concern   June 15, 2024 — Rated 10 out of 10 by J.W. Zerorez Tri-Cities
What do you like about our products and services?

Guys were very polite, did a great job!!.

Report a concern   June 15, 2024 — Rated 9 out of 10 by H.W. Zerorez Tri-Cities
What do you like about our products and services?

I was very impressed by the customer service. The product was alright. I was hoping for more of an odor removal.

Report a concern   June 14, 2024 — Rated 10 out of 10 by Kellie Hays Zerorez Tri-Cities
What do you like about our products and services?

The carpets came very clean and Brandon was very professional. Thank you
Kellie Hays

Report a concern   June 14, 2024 — Rated 10 out of 10 by Linda Dammarell Zerorez Tri-Cities
What do you like about our products and services?

Already did a review

Report a concern   June 13, 2024 — Rated 10 out of 10 by M.P. Zerorez Tri-Cities
What do you like about our products and services?

Excellent service call.
Did a great job on both the carpet and the shower cleaning.
We will use you guys again!
Thanks!

Report a concern   June 13, 2024 — Rated 9 out of 10 by B.W. Zerorez Tri-Cities
What do you like about our products and services?

Satisfied

Report a concern   June 12, 2024 — Rated 10 out of 10 by C.D. Zerorez Tri-Cities
What do you like about our products and services?

Professional technician and he answered all my questions.

Report a concern   June 11, 2024 — Rated 10 out of 10 by V.M. Zerorez Tri-Cities
What do you like about our products and services?

Great clean and pet deep cleaning. Carpets look new again and less pet smell.

Report a concern   June 6, 2024 — Rated 10 out of 10 by Pat Van Dinter Zerorez Tri-Cities
What do you like about our products and services?

products always work very effectlvly and workers are very good at answering all questions and do great work !

Report a concern   June 6, 2024 — Rated 10 out of 10 by D.K. Zerorez Tri-Cities
What do you like about our products and services?

Professionalism

Report a concern   June 5, 2024 — Rated 10 out of 10 by Cindy Sharp Zerorez Tri-Cities
What do you like about our products and services?

HAD A WONDERFUL YOUNG MAN, EASTON, DO A GREAT JOB. I WOULD HAVE HIM BACK AGAIN. MY CARPET LOOKS GREAT.

Report a concern   June 5, 2024 — Rated 3 out of 10 by P.J. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I went for the 3 room special that was approximately 175 and when all services were completed I ended up paying over 400 I was in shock. Just hoping it was worth it now. Time will tell

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   June 2, 2024 — Rated 10 out of 10 by Timothy Shipley Zerorez Tri-Cities
What do you like about our products and services?

The pricing, not using chemicals, and the techs professionalism.


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