- Phone: 509-582-9000
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based on 8889 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It was easy to get an appointment, they were efficient and friendly.
Easy to make an appointment, showed up on time and did an excellent job cleaning my ductwork. Reasonable pricing too
Clear guidance from tech, fast service
Great customer service.
great customer service
The technicians explained what they were going to do and how they would do it gave me an upfront price of what the service would cost. I’m very pleased with the way. My couch and loveseat turned out after cleaning as well as the carpets. They were very dirty and they look brand new thank you guys.
Jake from Zerorez came and did a really great job, was in and out in a relatively quick amount of time, considering we have a small house. We do have a rather off-putting chemical smell now when the AC kicks on, but thats to reduce/kill any existing/future mold or other bad things living in the duct work, so we're okay with it.
The technician, Nathan, was amazing! He was informative and did a fantastic job. If need to use your service again, I will be requesting him.
My ducts didn’t get cleaned. I went through with a regular shop vac and vacuumed them out myself and there was still a lot of debris in the ducts after you “cleaned them out”!
Technicians were very professional. Communicated with me about concerns and gave me options. Work was done quickly and carpets look great. Highly recommend.
Outstanding customer service and a great attitude exhibited by staff, a rare commodity indeed in today's corporate world.
Good job, as alaways
Competitive prices.
Quality technicians that are always polite and informative.
Protection of home from damage or rubbing corners with hose.
Service tech arrived at time scheduled, very helpful and professional, carpets look great. After carpet dried, one old stain was still visible but I was advised of that possibility and told to call back to try another remedy.
Services were explained before starting and very helpful staff. Overall services were completely and we were very happy with the final outcome. Suggestions were explained and what benefits would be if applied.
Cleaning was not effective or thorough. I asked for a refund or partial refund but it was denied. It has been difficult to reschedule a time for a re-clean. I am not satisfied and won’t recommend to family or friends.
Guys were very polite, did a great job!!.
I was very impressed by the customer service. The product was alright. I was hoping for more of an odor removal.
The carpets came very clean and Brandon was very professional. Thank you
Kellie Hays
Already did a review
Excellent service call.
Did a great job on both the carpet and the shower cleaning.
We will use you guys again!
Thanks!
Satisfied
Professional technician and he answered all my questions.
Great clean and pet deep cleaning. Carpets look new again and less pet smell.
products always work very effectlvly and workers are very good at answering all questions and do great work !
Professionalism
HAD A WONDERFUL YOUNG MAN, EASTON, DO A GREAT JOB. I WOULD HAVE HIM BACK AGAIN. MY CARPET LOOKS GREAT.
I went for the 3 room special that was approximately 175 and when all services were completed I ended up paying over 400 I was in shock. Just hoping it was worth it now. Time will tell
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
The pricing, not using chemicals, and the techs professionalism.

They were prompt, friendly, and the two gentlemen exceeded my expectations . Job well done