- Phone: 509-582-9000
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based on 8934 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Bradley did an awesome job. Thanks for the great service.
I was able to get scheduled for the day after I called. My carpet was cleaned quickly and efficiently and a tough stain removed that no one else was able to remove! It's been over a week and the stain hasn't reappeared as it always did in the past.
Clean the brushes better also have enough door jam protectors
We are very pleased with our clean shower. We had signed up to have our shower cleaned on a special, however, we learned on the cleaning day that cleaning hard water stains was a different price-a significantly higher price difference. Again we are pleased that it is cleaned, but were disappointed the price tag was 5x the special we had sign up for. We would suggest that you make customers aware of this possibility at the time they book the service.
Brandon did a tremendous job. He was courteous and very professional.
Work vehicle dripped oil on my driveway.
The technicians were on time and very professional. They did a great job.
No shoe coverings were worn on the clean carpet coming and out of the house.
Excellent service -- Nick was courteous and did a great job cleaning our carpets. He explained everything clearly and was very thorough. We appreciate having clean carpets and will be calling Zerorez again!
Live in Hermiston. Without a doubt best option vs local in town. Price, product, and results. Thanks again. Happy house happy customer
I like that I could schedule services easily online. I love that my old carpets came so clean. The results were better than I expected.
Great job! Very satisfied with our carpet cleaning.
Great response time, competitive pricing, environmentally friendly. Easton was very friendly and did a great job.
Easy to book and do quality work.
My father's 20 year old carpet looks very good. I didn't think he would be able to get some of the stains out but he did.
I am very pleased with the job and the technician.
Thank you very much and I will recommend Zerorez to anyone.
Name removed
Didn’t leave the carpet very wet dryed pretty fast
On time. Workers were pleasant and professional. Carpets look great!
It was too much$$$$. In this tight economy, this was a mistake.
Friendly and professional service, very thorough.
Very polite, professional, affordable, and nice results! I’ve been using them once a year for the last 3 years and very happy!
I am not impressed. I feel nothing was really done carpet not.wet at all except where a treatment went. Some stains came out. But the stain that literally was the night before is still there. Not impressed. Told daughter in law that we had them come and she's like nooo they cleaned there's and they used there shampooer after they left because it smelled also.like urine. So they dumped vinegar and water on the carpet and pulled soooo much dirt out. Wish I would have known before wasting my money. Live and learn I guess
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
Polite, prompt and reliable service.
I’ve used you guys several times with good results. This time, I’m not sure what happened. No animal stains or other craziness, just normal high traffic dirt. Some of the traffic spots didn’t get as clean as they have in the past. My feeling is that if they had got a little more attention with pretreat and prescribed, they would have come out better. I don’t know how you can make things “right”. I’m gonna get my shampooer out and try it on these couple of areas and see if they come any cleaner. I’ll let you know.
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
Very professional and did a great job. I plan to use you again.
Quick and affordable
How quickly I was able to schedule an appointment
They are clean and safe for children and animals. Techs are professional and friendly and check with you if there are any questions or concerns. They go over everything in detail and explain everything very well.
Scheduling was fast and easy. Employee, Nick, was professional and super job. All steps handled professionally.
Carpet is not soaked and dries in a few hours. Worker was very professional and just got to work on the carpet and it looks great!👍
Super quick and friendly