- Phone: 509-582-9000
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based on 8258 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I would like to personally discuss my problems with a company authority.
Great customer service. They did an excellent job cleaning carpets and communicating.
Even though there was a 4 hour time frame in which the technician would show, he arrived right at the beginning! Quick, efficient and courteous!
The cleaning job is always perfect
Pleased with the carpet cleaning. Tech was professional, suggestions for removing dog urine odors and stains helpful and, so far, have worked. Job completed in estimated time frame although carpet with dog issues still damp after 6 hours (may have needed more product).
Plan to have duct cleaning soon and will use company next time for carpet cleaning.
Jordan was very professional and helpful in suggesting further services available. I also liked that technicians had made notes from previous carpet cleaning so Jordan was somewhat familiarized with my home before he arrived
Good personal service. Fast. Efficient.
Ease of scheduling an appointment. Company schedule reminders. Professionally/ friendly associate. Knowledgeable. All stains removed. Excellent job. My old carpet looks new.
Took stains and smells right out! Customer service was great. Affordable prices.
Quick, easy and works great!
How beautiful our carpet looks afterwards. They also can help the areas that had mishaps happen.
Devin was very professional and did a great job.
I asked for a refund and you Zerorez never got back to me.
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home free of charge to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
Not as clean as we expected
The tech was pleasant
The tech that came out was great.
The person who cleaned my carpet did a fine job. His truck broke down in the middle of his job and had to wait for someone else to bring another van. He said his first truck leaked oil and this was his 2nd van for the day. The van was left in front of my house until tow truck could come get it, which wasn’t after he left. I was a little worried at how long the pre-spray sat on the carpet. It was actually dry by the time he was able to rinse it so we’ll see if I can tell any difference in the job since I usually get this done every six months or so.
Jordan did a great job.
I appreciate that you listened and worked to get the effect I wanted in my kitchen and dining room!
Let the customer know if a stain cannot come out and let the customer have the option to pay more to get it out.
Our technician was awesome!
Jordan was great and very kind. He took his job very professionally and was sensitive to our situation on why we needed the carpets cleaned. You have a great employee
Quick, on time, carpet looks great. Our technician was awesome, very professional and friendly
Excellent detail service
How your tech person was so friendly and helpful while he was here. He seemed to do a very good job.
Reasonably priced; quality job!
Excellent job!!!
The techs are always friendly, kind and knowledgeable.
Tech was on time and did an excellent job.
Always a great job, with very prompt flexible service!