Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8935 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 27, 2024 — Rated 10 out of 10 by L.C. Zerorez Tri-Cities
What do you like about our products and services?

So clean! SMELLS FRESH! Thank you

Report a concern   August 27, 2024 — Rated 10 out of 10 by A.F. Zerorez Tri-Cities
What do you like about our products and services?

Very professional, nice gentleman, did a great job

Report a concern   August 27, 2024 — Rated 10 out of 10 by J.R. Zerorez Tri-Cities
What do you like about our products and services?

Professional; great results.

Report a concern   August 27, 2024 — Rated 10 out of 10 by J.C. Zerorez Tri-Cities
What do you like about our products and services?

We are extremely pleased with our clean carpets. You should be proud of the quality of employees that you hire. Gabriel was personable, knowledgeable, and efficient. He answered our questions about the cleaning process and connected with us making the experience a positive one.

Report a concern   August 26, 2024 — Rated 10 out of 10 by Maria Malham Zerorez Tri-Cities
What do you like about our products and services?

Not using soap . Tech very professional. Carpet very clean

Report a concern   August 26, 2024 — Rated 10 out of 10 by C.B. Zerorez Tri-Cities
What do you like about our products and services?

You are always friendly, professional, and thorough. Thank you!

Report a concern   August 25, 2024 — Rated 0 out of 10 by K.S. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Give me back my 75 dollars

Report a concern   August 25, 2024 — Rated 10 out of 10 by J.R. Zerorez Tri-Cities
What do you like about our products and services?

Our carpets and couch look brand new and I didn’t have to worry about the products used harming my 11 month old.

Report a concern   August 22, 2024 — Rated 10 out of 10 by S.B. Zerorez Tri-Cities
What do you like about our products and services?

They were right on time, got right to work and did a great job!

Report a concern   August 22, 2024 — Rated 2 out of 10 by D.J. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I had my carpets cleaned with topical cleaning never being told about the the sublevel cleaning. It was not until the appointment was over that my technician told me about a sublevel cleaning. The topical did not take care of the cleaning so I called the office and asked about the sublevel cleaning. I was told that the solution would be placed on the carpet and would be left to soak in for 30 minutes to be sure to penetrate to fully clean all the carpet, pad and subfloor. I paid for 3 gallons (4 gallons were used) of solution but the technician put the solution on a small area and the only time it was left to sit and penetrate was the time it took to put the vacuum on the area and soak it up, never for 30 minutes. The pet urine smell is still very strong in this area. To make it right, there is one technician (I don't remember his name but I believe he was your lead commercial technician) he came and let the product sit on the carpet and when he left, the carpet looked and smelled great. I would like him to come and reclean the areas the other technician cleaned at no coast to me. After the subcleaning I would like the topical cleaning with the carpet protectant to get this carpet fully cleaned and protected. I have paid for all these services but right now, I can barely open the door of my gues room because it smells so bad.

Report a concern   August 22, 2024 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Awesome job.

Report a concern   August 22, 2024 — Rated 9 out of 10 by S.C. Zerorez Tri-Cities
What do you like about our products and services?

this was my first time using your company, and it was well done

Report a concern   August 22, 2024 — Rated 10 out of 10 by D.M. Zerorez Tri-Cities
What do you like about our products and services?

Carpet pet hair removal was interesting and the technician was friendly. Old carpets came out better than I thought

Report a concern   August 21, 2024 — Rated 10 out of 10 by D.A. Zerorez Tri-Cities
What do you like about our products and services?

Everything

Report a concern   August 20, 2024 — Rated 10 out of 10 by F.C. Zerorez Tri-Cities
What do you like about our products and services?

The job was done amazingly

Report a concern   August 20, 2024 — Rated 10 out of 10 by Mariela Centeno Zerorez Tri-Cities
What do you like about our products and services?

The tech was very polite and professional. The service cleaned my carpet very well.

Report a concern   August 20, 2024 — Rated 3 out of 10 by E.G.T. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The guy who came to do the carpets was very nice but the carpets themself didn’t look different. My husband and I both agreed they don’t even look clean, all the stains are still in the carpets. At this point I wish I would have looked into different companies instead of going with the first company that popped up on google.

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   August 19, 2024 — Rated 10 out of 10 by Jeanette Robertson Zerorez Tri-Cities
What do you like about our products and services?

Nick was on time, professional and did a fantastic job as usual! He was also able to get rid of the two coffee stains in our office.

Report a concern   August 18, 2024 — Rated 0 out of 10 by Y.M. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

not a single stain was removed

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   August 17, 2024 — Rated 10 out of 10 by Yvonne Perozzo Zerorez Tri-Cities
What do you like about our products and services?

I like that you arrive on time and clean the rooms as promised. The young man was very pleasant. He addressed every question and concern respectfully. I also like the fact that your products do not leave a smell or sticky residue on my carpet.

Report a concern   August 17, 2024 — Rated 10 out of 10 by P.T. Zerorez Tri-Cities
What do you like about our products and services?

N/A

Report a concern   August 14, 2024 — Rated 10 out of 10 by D.B. Zerorez Tri-Cities
What do you like about our products and services?

Nick did a very good and thorough job.

Report a concern   August 12, 2024 — Rated 10 out of 10 by R.N. Zerorez Tri-Cities
What do you like about our products and services?

Polite and helpful technician.

Report a concern   August 10, 2024 — Rated 10 out of 10 by T.C. Zerorez Tri-Cities
What do you like about our products and services?

Fast, friendly and courteous

Report a concern   August 8, 2024 — Rated 8 out of 10 by C.G. Zerorez Tri-Cities
What could we do to improve?

It wasn't until the technician left that I realized he didn't go through to show me the results. There was a stain in the living room that didn't come out. I would have been ok with that if he had just pointed it out and explained. I'm not sure he even tried. Other than that, he was polite and professional.

Report a concern   August 7, 2024 — Rated 10 out of 10 by T.P. Zerorez Tri-Cities
What do you like about our products and services?

Easy to make an appointment. they do a great job making sure the carpet com out clean.

Report a concern   August 7, 2024 — Rated 9 out of 10 by J.A. Zerorez Tri-Cities
What do you like about our products and services?

Easy and technicians will take the time to explain any extra services that they provide or you ask about.

Report a concern   August 7, 2024 — Rated 10 out of 10 by S.G. Zerorez Tri-Cities
What do you like about our products and services?

Loved the carpet cleaning

Report a concern   August 6, 2024 — Rated 9 out of 10 by E.K. Zerorez Tri-Cities
What do you like about our products and services?

Professional and clean

Report a concern   August 5, 2024 — Rated 10 out of 10 by J.H. Zerorez Tri-Cities
What do you like about our products and services?

What I liked about your service was the young man who did the work. He was bright, engaging, and professional. I could also tell that he was dutiful about his work. He was a pleasure to be around.

Respectfully,

Name removed


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