- Phone: 509-582-9000
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based on 8935 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional, nice gentleman, did a great job
Professional; great results.
We are extremely pleased with our clean carpets. You should be proud of the quality of employees that you hire. Gabriel was personable, knowledgeable, and efficient. He answered our questions about the cleaning process and connected with us making the experience a positive one.
Not using soap . Tech very professional. Carpet very clean
You are always friendly, professional, and thorough. Thank you!
Give me back my 75 dollars
Our carpets and couch look brand new and I didn’t have to worry about the products used harming my 11 month old.
They were right on time, got right to work and did a great job!
I had my carpets cleaned with topical cleaning never being told about the the sublevel cleaning. It was not until the appointment was over that my technician told me about a sublevel cleaning. The topical did not take care of the cleaning so I called the office and asked about the sublevel cleaning. I was told that the solution would be placed on the carpet and would be left to soak in for 30 minutes to be sure to penetrate to fully clean all the carpet, pad and subfloor. I paid for 3 gallons (4 gallons were used) of solution but the technician put the solution on a small area and the only time it was left to sit and penetrate was the time it took to put the vacuum on the area and soak it up, never for 30 minutes. The pet urine smell is still very strong in this area. To make it right, there is one technician (I don't remember his name but I believe he was your lead commercial technician) he came and let the product sit on the carpet and when he left, the carpet looked and smelled great. I would like him to come and reclean the areas the other technician cleaned at no coast to me. After the subcleaning I would like the topical cleaning with the carpet protectant to get this carpet fully cleaned and protected. I have paid for all these services but right now, I can barely open the door of my gues room because it smells so bad.
Awesome job.
this was my first time using your company, and it was well done
Carpet pet hair removal was interesting and the technician was friendly. Old carpets came out better than I thought
Everything
The job was done amazingly
The tech was very polite and professional. The service cleaned my carpet very well.
The guy who came to do the carpets was very nice but the carpets themself didn’t look different. My husband and I both agreed they don’t even look clean, all the stains are still in the carpets. At this point I wish I would have looked into different companies instead of going with the first company that popped up on google.
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
Nick was on time, professional and did a fantastic job as usual! He was also able to get rid of the two coffee stains in our office.
not a single stain was removed
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
I like that you arrive on time and clean the rooms as promised. The young man was very pleasant. He addressed every question and concern respectfully. I also like the fact that your products do not leave a smell or sticky residue on my carpet.
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Nick did a very good and thorough job.
Polite and helpful technician.
Fast, friendly and courteous
It wasn't until the technician left that I realized he didn't go through to show me the results. There was a stain in the living room that didn't come out. I would have been ok with that if he had just pointed it out and explained. I'm not sure he even tried. Other than that, he was polite and professional.
Easy to make an appointment. they do a great job making sure the carpet com out clean.
Easy and technicians will take the time to explain any extra services that they provide or you ask about.
Loved the carpet cleaning
Professional and clean
What I liked about your service was the young man who did the work. He was bright, engaging, and professional. I could also tell that he was dutiful about his work. He was a pleasure to be around.
Respectfully,
Name removed

So clean! SMELLS FRESH! Thank you