- Phone: 509-582-9000
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based on 8136 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home free of charge to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
Professional, friendly team. Knowledgeable on products and services. Harrison did a fantastic job!
Zerorez does a great job! My carpets look great! The customer service is excellent and their timely response met my expectations. Also, I felt like a stain had come back after the initial cleaning and they were prompt and wonderful to work with to get this issue resolved. I will definitely be using them again and will recommend.
The young man who has been shampooing our carpets for quite a while now is very professional and through. He explains that he is doing if I have any questions. When the carpets are all done it looks so good!
This is the church building and there's a lot to do, including the stairs. He is very efficient and represents the company so well.
Discount for repeat customers
Fast service, polite serviceman
I think everything went great, I do have the tech;s ladder outside my house if they would like to pick it up
I appreciate how quickly you were able to schedule our cleaning!
It is easy to schedule and the staff are courteous and prompt .
The premise of me having to sign a document saying next time you come to clean I will be forced to pay extra for the pet stain treatment is absurd. I will not call you again because of this. If I want to pay you to clean my carpet, thats all im paying you to do. I am not paying you to judge my budget, but you seem to forget that without customers, you wont get any business. I am not going to pay for a pet treatment when I do not want to. That would be like if you went to the car wash and bought the middle wash, but they made you sign something saying you HAD to buy the deluxe wash the next time you were there. Absurd, yeah?
Technician (Jordan) was very professional and did an excellent job. Great personality-seemed like a good guy.
The tech was great and did a fast and thorough job!
Zerorez was very professional. I really liked the corner guards used to protect the walls from the hoses. Cameron was fast, efficient and informative. The carpets were not that dirty but still looked brand new when he was completed. He did 2 bedrooms, 2 large area rugs and 1 small runner.
Used various cleaners to get upholstery clean
Fast communication and flexible!
Great job. Carpet very clean. Technician was great. Very professional. My only complaint is its just soooo expensive. I don’t have many friends that can afford it.
Well, I see you have used Zerorez before, let me explain why we are different from other carpet cleaners, we don’t use any harsh chemicals, soaps or detergents. What we use is powered water which cleans like a detergent, and leaves no residue behind which is why we are gold and platinum rated. The platinum rating is the highest rating available that only two other companies have achieved.
I know if there are pet issues or tougher spots or stains and we use other treatments for that, pricing can change and depending on the severity it can get costly. But the technician would advise you on what is best for your carpet and get an approval from you and you as the customer have the option to decline any added treatments.
I hope you would still recommend Zerorez because of the great job and professional cleaning we did for you.
The technician was difficult to communicate with he had a wad of gum in his mouth.
I am very pleased with how my carpet and rug look after being cleaned. The technician was friendly, professional, and very knowledgeable about all things related to the services that were provided.
Just one thing I was a little disappointed about....I was told that the carpet/rug would be dry in 4-6 hours, so I had arranged for the furniture to be put back into place that evening (I had a 9:00 appointment that morning). I opened the back door to allow for ventilation as recommended, but 8 hours later it still wasn't completely dry, so I had to delay my furniture being moved until the next day.
He explained what he did - Harrison as r diligent
The gentleman who cleaned my carpet was awesome, and made my experience worth what I paid.
Great service.
Awesome staff and work ethic.
This is my first time to use Zerorez. I will have to see how long my carpet stays clean before I can rate it. However, I was very impresesed with the young man who did the cleaning. He worked very hard to get the places of much traffic as clean as the other parts of the carpet. He didn't rush. He spent as much time as was needed. His name was Joe.
Great communication and friendly staff!
Responsiveness and friendliness!
They always do an awesome job for you.
Jordan came out and cleaned our dryer duct, then cleaned our carpets. Very helpful and efficient. This was our first time using Zerorez and we will again. We recommend them highly!
Associate showed up on time, communicated as a professional, and preformed as described!
Prompt, friendly, did a fantastic job!
Gets the job done without soaking the carpets
Stains look worse than before work was done.