Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8889 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 20, 2024 — Rated 3 out of 10 by E.G.T. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The guy who came to do the carpets was very nice but the carpets themself didn’t look different. My husband and I both agreed they don’t even look clean, all the stains are still in the carpets. At this point I wish I would have looked into different companies instead of going with the first company that popped up on google.

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   August 19, 2024 — Rated 10 out of 10 by Jeanette Robertson Zerorez Tri-Cities
What do you like about our products and services?

Nick was on time, professional and did a fantastic job as usual! He was also able to get rid of the two coffee stains in our office.

Report a concern   August 18, 2024 — Rated 0 out of 10 by Y.M. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

not a single stain was removed

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   August 17, 2024 — Rated 10 out of 10 by Yvonne Perozzo Zerorez Tri-Cities
What do you like about our products and services?

I like that you arrive on time and clean the rooms as promised. The young man was very pleasant. He addressed every question and concern respectfully. I also like the fact that your products do not leave a smell or sticky residue on my carpet.

Report a concern   August 17, 2024 — Rated 10 out of 10 by P.T. Zerorez Tri-Cities
What do you like about our products and services?

N/A

Report a concern   August 14, 2024 — Rated 10 out of 10 by D.B. Zerorez Tri-Cities
What do you like about our products and services?

Nick did a very good and thorough job.

Report a concern   August 12, 2024 — Rated 10 out of 10 by R.N. Zerorez Tri-Cities
What do you like about our products and services?

Polite and helpful technician.

Report a concern   August 10, 2024 — Rated 10 out of 10 by T.C. Zerorez Tri-Cities
What do you like about our products and services?

Fast, friendly and courteous

Report a concern   August 8, 2024 — Rated 8 out of 10 by C.G. Zerorez Tri-Cities
What could we do to improve?

It wasn't until the technician left that I realized he didn't go through to show me the results. There was a stain in the living room that didn't come out. I would have been ok with that if he had just pointed it out and explained. I'm not sure he even tried. Other than that, he was polite and professional.

Report a concern   August 7, 2024 — Rated 10 out of 10 by T.P. Zerorez Tri-Cities
What do you like about our products and services?

Easy to make an appointment. they do a great job making sure the carpet com out clean.

Report a concern   August 7, 2024 — Rated 9 out of 10 by J.A. Zerorez Tri-Cities
What do you like about our products and services?

Easy and technicians will take the time to explain any extra services that they provide or you ask about.

Report a concern   August 7, 2024 — Rated 10 out of 10 by S.G. Zerorez Tri-Cities
What do you like about our products and services?

Loved the carpet cleaning

Report a concern   August 6, 2024 — Rated 9 out of 10 by E.K. Zerorez Tri-Cities
What do you like about our products and services?

Professional and clean

Report a concern   August 5, 2024 — Rated 10 out of 10 by J.H. Zerorez Tri-Cities
What do you like about our products and services?

What I liked about your service was the young man who did the work. He was bright, engaging, and professional. I could also tell that he was dutiful about his work. He was a pleasure to be around.

Respectfully,

Name removed

Report a concern   August 5, 2024 — Rated 10 out of 10 by J.F. Zerorez Tri-Cities
What do you like about our products and services?

It was a great experience. I was contacted before my appointment, to see if someone could come early. The technician arrived 30 minutes early and did a great job cleaning my carpets. I would absolutely recommend.

Report a concern   August 4, 2024 — Rated 10 out of 10 by J.G. Zerorez Tri-Cities
What do you like about our products and services?

Super quick and friendly

Report a concern   August 3, 2024 — Rated 10 out of 10 by Melody Famsell Zerorez Tri-Cities
What do you like about our products and services?

Bradley did an awesome job. Thanks for the great service.

Report a concern   August 3, 2024 — Rated 10 out of 10 by M.P. Zerorez Tri-Cities
What do you like about our products and services?

I was able to get scheduled for the day after I called. My carpet was cleaned quickly and efficiently and a tough stain removed that no one else was able to remove! It's been over a week and the stain hasn't reappeared as it always did in the past.

Report a concern   August 3, 2024 — Rated 8 out of 10 by J.L. Zerorez Tri-Cities
What could we do to improve?

Clean the brushes better also have enough door jam protectors

Report a concern   July 31, 2024 — Rated 8 out of 10 by C.L. Zerorez Tri-Cities
What could we do to improve?

We are very pleased with our clean shower. We had signed up to have our shower cleaned on a special, however, we learned on the cleaning day that cleaning hard water stains was a different price-a significantly higher price difference. Again we are pleased that it is cleaned, but were disappointed the price tag was 5x the special we had sign up for. We would suggest that you make customers aware of this possibility at the time they book the service.

Report a concern   July 31, 2024 — Rated 10 out of 10 by K.J. Zerorez Tri-Cities
What do you like about our products and services?

Brandon did a tremendous job. He was courteous and very professional.

Report a concern   July 31, 2024 — Rated 8 out of 10 by C.D. Zerorez Tri-Cities
What could we do to improve?

Work vehicle dripped oil on my driveway.

Report a concern   July 31, 2024 — Rated 9 out of 10 by L.B. Zerorez Tri-Cities
What do you like about our products and services?

The technicians were on time and very professional. They did a great job.

Report a concern   July 31, 2024 — Rated 6 out of 10 by M.H. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

No shoe coverings were worn on the clean carpet coming and out of the house.

Report a concern   July 29, 2024 — Rated 10 out of 10 by A.T. Zerorez Tri-Cities
What do you like about our products and services?

Excellent service -- Nick was courteous and did a great job cleaning our carpets. He explained everything clearly and was very thorough. We appreciate having clean carpets and will be calling Zerorez again!

Report a concern   July 26, 2024 — Rated 10 out of 10 by M.L. Zerorez Tri-Cities
What do you like about our products and services?

Live in Hermiston. Without a doubt best option vs local in town. Price, product, and results. Thanks again. Happy house happy customer

Report a concern   July 25, 2024 — Rated 10 out of 10 by T.D. Zerorez Tri-Cities
What do you like about our products and services?

I like that I could schedule services easily online. I love that my old carpets came so clean. The results were better than I expected.

Report a concern   July 24, 2024 — Rated 10 out of 10 by T.C. Zerorez Tri-Cities
What do you like about our products and services?

Great job! Very satisfied with our carpet cleaning.

Report a concern   July 22, 2024 — Rated 9 out of 10 by J.M. Zerorez Tri-Cities
What do you like about our products and services?

Great response time, competitive pricing, environmentally friendly. Easton was very friendly and did a great job.

Report a concern   July 22, 2024 — Rated 10 out of 10 by B.A. Zerorez Tri-Cities
What do you like about our products and services?

Easy to book and do quality work.


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