Zerorez Tri-Cities
1355 Dakota Ave, STE A
Richland
WA 99352
United States

Average rating: 9.2 out of 10 based on 8131 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 16, 2023 — Rated 10 out of 10 by Theresa Valdez Zerorez Tri-Cities
What do you like about our products and services?

The service I received from zeroRez was outstanding. The guys came in and they did a walk-through, which was nice explained all the spots that I was curious about and then took action my carpets are nice and clean and smells tropical they did a very good job. And I will call them back next time I need my carpets done.

Report a concern   June 15, 2023 — Rated 9 out of 10 by N.C. Zerorez Tri-Cities
What do you like about our products and services?

The guys did a good job on some very stained carpeting. Much better results than I expected. They were very courteous and professional and protected any walls, corners and appiances that may have been nicked by the hoses. I was glad it was a nice day and I could open up the doors and windows to help dry the carpeting.

Report a concern   June 15, 2023 — Rated 10 out of 10 by N.V. Zerorez Tri-Cities
What do you like about our products and services?

Deep cleaning and polite awesome service

Report a concern   June 15, 2023 — Rated 10 out of 10 by Gary Schweighardt Zerorez Tri-Cities
What do you like about our products and services?

Fast & friendly. At the office or on the job everyone is great!

Report a concern   June 15, 2023 — Rated 10 out of 10 by Joy Sloane Zerorez Tri-Cities
What do you like about our products and services?

The service was excellent. The results were amazing, and even better than we had expected. Thanks for doing another great job for us!

Report a concern   June 13, 2023 — Rated 10 out of 10 by P.B.A. Zerorez Tri-Cities
What do you like about our products and services?

Courteous, efficient technicians. Quality of cleaning.

Report a concern   June 13, 2023 — Rated 10 out of 10 by Christy Ferguson Zerorez Tri-Cities
What do you like about our products and services?

Do a great job at a fair price and in a timely, friendly manner!

Report a concern   June 13, 2023 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Great job

Report a concern   June 11, 2023 — Rated 10 out of 10 by Dan Gonzales Zerorez Tri-Cities
What do you like about our products and services?

Very professional! Great job!!
Do you guys do tile as well?

Report a concern   June 10, 2023 — Rated 10 out of 10 by Susan Wells Zerorez Tri-Cities
What do you like about our products and services?

Polite, knowledgeable and efficient technician. Scheduling flexibillity

Report a concern   June 9, 2023 — Rated 8 out of 10 by K.H. Zerorez Tri-Cities
What could we do to improve?

After the process of clean the grout lines your tech needed to clean the floor better. It took me two cleaning to get all the residue up.

Report a concern   June 9, 2023 — Rated 10 out of 10 by S.W. Zerorez Tri-Cities
What do you like about our products and services?

Excellent, very professional employee who took the time to explain things thoroughly and did a great job on our carpet!

Report a concern   June 9, 2023 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

They're awesome and Rachel will be missed.

Report a concern   June 8, 2023 — Rated 10 out of 10 by Rick Nall Zerorez Tri-Cities
What do you like about our products and services?

Friendly staff and very thorough!

Report a concern   June 8, 2023 — Rated 10 out of 10 by J.H. Zerorez Tri-Cities
What do you like about our products and services?

carpets look great. the technicians were very nice and helpful

Report a concern   June 8, 2023 — Rated 10 out of 10 by T. Zerorez Tri-Cities
What do you like about our products and services?

Fast and friendly service.

Report a concern   June 7, 2023 — Rated 10 out of 10 by K.F. Zerorez Tri-Cities
What do you like about our products and services?

I had the same friendly serviceman as last year, love that! And I love the prices.

Report a concern   June 7, 2023 — Rated 10 out of 10 by Yvonne Perozzo Zerorez Tri-Cities
What do you like about our products and services?

They always show up on time. My carpet dries quickly. It smells clean, not perfumed. You always out preform my expectation. I have pets so sometimes I feel like the stains, they live behind, will forever be a part of my carpet color, but not true. Thanks for proving me wrong over and over

Report a concern   June 7, 2023 — Rated 10 out of 10 by E.M. Zerorez Tri-Cities
What do you like about our products and services?

Great work

Report a concern   June 7, 2023 — Rated 3 out of 10 by P.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The tile work was not worth the money and I still had to clean up. I don't think the carpet was in better shape than if I did it myself.

Report a concern   June 6, 2023 — Rated 10 out of 10 by C.K. Zerorez Tri-Cities
What do you like about our products and services?

The young man was kind and quick about getting his job done. I was very happy with his job

Report a concern   June 6, 2023 — Rated 10 out of 10 by D.O.M. Zerorez Tri-Cities
What do you like about our products and services?

Professional, early, fast.

Report a concern   June 6, 2023 — Rated 10 out of 10 by B.B. Zerorez Tri-Cities
What do you like about our products and services?

Very pleased with the end result - technician was very prompt, accomplished the task professionally and very polite!
Thank you for the service!

Report a concern   June 6, 2023 — Rated 10 out of 10 by Jackie Reichert Zerorez Tri-Cities
What do you like about our products and services?

Always a great job, with very prompt flexible service!

Report a concern   June 6, 2023 — Rated 0 out of 10 by P.H. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I would like to personally discuss my problems with a company authority.

Report a concern   June 5, 2023 — Rated 10 out of 10 by Shannon Hofstad Zerorez Tri-Cities
What do you like about our products and services?

Great customer service. They did an excellent job cleaning carpets and communicating.

Report a concern   June 5, 2023 — Rated 10 out of 10 by S.M. Zerorez Tri-Cities
What do you like about our products and services?

Even though there was a 4 hour time frame in which the technician would show, he arrived right at the beginning! Quick, efficient and courteous!

Report a concern   June 4, 2023 — Rated 10 out of 10 by Mark Larson Zerorez Tri-Cities
What do you like about our products and services?

The cleaning job is always perfect

Report a concern   June 3, 2023 — Rated 10 out of 10 by M.C. Zerorez Tri-Cities
What do you like about our products and services?

Pleased with the carpet cleaning. Tech was professional, suggestions for removing dog urine odors and stains helpful and, so far, have worked. Job completed in estimated time frame although carpet with dog issues still damp after 6 hours (may have needed more product).

Plan to have duct cleaning soon and will use company next time for carpet cleaning.

Report a concern   June 3, 2023 — Rated 10 out of 10 by Susan Keller Zerorez Tri-Cities
What do you like about our products and services?

Jordan was very professional and helpful in suggesting further services available. I also liked that technicians had made notes from previous carpet cleaning so Jordan was somewhat familiarized with my home before he arrived


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