Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8889 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 16, 2024 — Rated 10 out of 10 by Kate Daniels Zerorez Tri-Cities
What do you like about our products and services?

Communication was constant! Techs were prompt, informative, and very pleasant! End result was gorgeous!!

Report a concern   October 16, 2024 — Rated 10 out of 10 by A.L. Zerorez Tri-Cities
What do you like about our products and services?

Fast and friendly service, and super clean results! Thank you!

Report a concern   October 13, 2024 — Rated 10 out of 10 by Leida Cruz Zerorez Tri-Cities
What do you like about our products and services?

The technician was efficient and kind. I had two rooms and my kitchen tile cleaned and they turned out amazing!! I will always recommend Zerorez!

Report a concern   October 13, 2024 — Rated 10 out of 10 by Diane Peters Zerorez Tri-Cities
What do you like about our products and services?

I have used this company for years. They are dependable and do a great job! Products and services are offered but not pushed upon you. They demonstrated how the carpet protection product works for me as well. Invoice and payment is done when they have finished the job before they leave. Nice job!

Report a concern   October 13, 2024 — Rated 1 out of 10 by M.C. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The service person was nice friendly however the cleaning was not a good job. The heavy traffic area was left just as dirty as it was before came. If I was a crying person I would have cried about the stairs which paid a lot more for. We left the house so could dry. It was a mess. The first time had zerorex they did a great job not this time. Sad not happy at all with job. Never again will use

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   October 12, 2024 — Rated 5 out of 10 by T.I. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Tech was extremely pushy to sell products to my wife to a point where I’m not sure we will use you guys again.

Report a concern   October 12, 2024 — Rated 10 out of 10 by Roxanna Eslinger Zerorez Tri-Cities
What do you like about our products and services?

Always pleasant and easy to work with

Report a concern   October 11, 2024 — Rated 10 out of 10 by S.B. Zerorez Tri-Cities
What do you like about our products and services?

Affordable prices, prompt arrival and very courteous tech. Carpet looks great

Report a concern   October 10, 2024 — Rated 8 out of 10 by P.S. Zerorez Tri-Cities
What could we do to improve?

Everything went well. I just noticed after technician left some cleaner residue in some areas. To his defense I didn’t see then until they dried. Otherwise things were good.

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   October 10, 2024 — Rated 7 out of 10 by M.K. Zerorez Tri-Cities
What could we do to improve?

explain the charges and options

Report a concern   October 10, 2024 — Rated 10 out of 10 by R.R. Zerorez Tri-Cities
What do you like about our products and services?

Convenient and quality work

Report a concern   October 8, 2024 — Rated 10 out of 10 by J.B. Zerorez Tri-Cities
What do you like about our products and services?

The technician was very friendly. I showed him the rooms I wanted cleaned. He went and got the equipment and started cleaning the carpets. He told me it would take about an hour, however it took about 45 minutes. The rooms were small. After he finished, he told me the cost and how long it would take to dry. He was very polite and knowledgeable. I would highly recommend Zerorez.

Report a concern   October 8, 2024 — Rated 10 out of 10 by Carol Geier Zerorez Tri-Cities
What do you like about our products and services?

Professional, knowledgeable, friendly, reasonable cost, excellent communications.

Report a concern   October 8, 2024 — Rated 10 out of 10 by Sierra Johnson Zerorez Tri-Cities
What do you like about our products and services?

Very reasonably priced. No odors were left. Nathan did an amazing job was very diligent with making sure my sectional was clean. Amazing customer service.

Report a concern   October 8, 2024 — Rated 10 out of 10 by C.K. Zerorez Tri-Cities
What do you like about our products and services?

No chemicals requested

Report a concern   October 8, 2024 — Rated 10 out of 10 by T.K. Zerorez Tri-Cities
What do you like about our products and services?

Gabriel was very informative and worked hard.

Report a concern   October 6, 2024 — Rated 10 out of 10 by Patty Reid Zerorez Tri-Cities
What do you like about our products and services?

How well it cleaned and smells great.
Feels great with bare feet just like when we got our carpets installed.
No residues to pull back up later.
Skills & knowledge shared by staff.
Very pleased with the quality and service specialist.
We have multiple large dogs smells & stain can build up.
Those pet issues and traffic areas cleaned up wonderfully.
Thanks ZeroRez we look forward to working with you in the future to keep our home clean & fresh see you in a few months.

Report a concern   October 6, 2024 — Rated 10 out of 10 by T.M. Zerorez Tri-Cities
What do you like about our products and services?

Customer service was incredible. Did a Great job! Definitely using them again!

Report a concern   October 6, 2024 — Rated 10 out of 10 by L.S. Zerorez Tri-Cities
What do you like about our products and services?

Very happy with our carpet cleaning; Brandon did a great job getting up the dog barf stains - hopefully they'll stay gone. Will definitely use Zerorez whenever we need carpet cleaning in the future.

Report a concern   October 5, 2024 — Rated 10 out of 10 by Sharon Atchison Zerorez Tri-Cities
What do you like about our products and services?

Scheduling is quick and easy!
The prices and service are unmatched!!
I call them for my business and personal needs!!
Sharon Atchison Staging

Report a concern   October 5, 2024 — Rated 10 out of 10 by L.B.R. Zerorez Tri-Cities
What do you like about our products and services?

Service employee's were great, knowledgeable, friendly the young man that cleaned my carpet was respectful and went the extra mile for me. Thank you

Report a concern   October 3, 2024 — Rated 10 out of 10 by Gary Marquardt Zerorez Tri-Cities
What do you like about our products and services?

The service the guy that came out and did the cleaning was very knowledgeable of what he was talking about and the excellent job they did at the end

Report a concern   October 2, 2024 — Rated 10 out of 10 by Jason Bravo Zerorez Tri-Cities
What do you like about our products and services?

The entire Zerorez team was great from start to finish. They called me the morning of the cleaning and provided a few more updates throughout the day so that I knew when to expect them. Nathan was a pro and did a great job cleaning our couch after our two year old had a little accident. Highly recommend!

Report a concern   October 2, 2024 — Rated 5 out of 10 by V.M. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I want a company to come in and get the job done asap without constant chatter of trying to convince you of their abilities and their knowledge of the job..good grief I get it. It was absolutely obnoxious. Was so thankful this job was done..not impressed.

Report a concern   October 1, 2024 — Rated 2 out of 10 by K.W. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I felt like it didn't clean my carpet very good. Looks almost the same as before.

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   October 1, 2024 — Rated 10 out of 10 by N.K. Zerorez Tri-Cities
What do you like about our products and services?

Your tech Gabe did an excellent job on our carpets. He was informative and very communicative about the process he was going to use.
We would highly recommend Gabe as your technician.

Report a concern   September 30, 2024 — Rated 10 out of 10 by J. Zerorez Tri-Cities
What do you like about our products and services?

Excellent customer service. The gentleman who provided our onsite services was very thoughtful in his work and courteous. Thank you!

Report a concern   September 30, 2024 — Rated 10 out of 10 by Steve Phare Zerorez Tri-Cities
What do you like about our products and services?

Always receive on time service by a friendly, knowledgeable tec! My carpets always come out looking great! They take care to not damage wall corners or doors.

Report a concern   September 30, 2024 — Rated 10 out of 10 by T.W. Zerorez Tri-Cities
What do you like about our products and services?

Friendly and efficient. No “hard sell!”

Report a concern   September 26, 2024 — Rated 10 out of 10 by P.M. Zerorez Tri-Cities
What do you like about our products and services?

Easton did the best job took them out to the driveway to clean them. They look great. Easton deserves a 10 for the great job he did but also he is very nice person willing to do what we needed done. This is the second time you have cleaned my rugs, I definitely will be calling you again. Thank you


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