- Phone: 509-582-9000
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based on 8935 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great customer service. Timely services
Terrible job...hire competent employees and train them properly.
Will never used Zerorez again and will share this experience with all acquaintances and friends.
Brandon was friendly, knowledgeable, and a pleasure to work with. The carpets were amazing after his work. Much needed clean.
Quoting $230 and then after walking through and "recommending" treatments that bring the cost to $670, it is a business model that is a turn off to me. You got in my house and now you are not only up selling but are completely unreasonable. The guy did a good job and I don't blame him, I blame the business model.
I hate to give such a low rating. But, we had carpet and tile done. The carpet turned out great. The tile, not so much. The person who came admitted that tile wasn't his strong suit. He was running late, so I think it was done very quickly. There are about 3 inches from the wall that weren't touched, so you can imagine, the color of the grout varies greatly. We will use you again, but I will request someone who knows how to do tile and grout.
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
Very pleased with Nick. Will be requesting Nick for all future carpet services with Zerorez.
Top of the line technicians (both personally and professionally).
You have a terrific service tech in JACOB. He was outstanding. Very much appreciate his through, professional service. Highly recommend him. The carpet is beautiful and smells a whole lot better 😍
Susan
Your phone representatives and technicians were very friendly. I like the non-toxic cleaning approach.
Have your techs come with shoe protection---big Negative to overcome--lasting impression
My clean rugs!!!
Your service tech was very informative and polite give him a 12 out of 10
Easy to schedule service and they were able to schedule me within a week of calling. The young man who came to clean our carpets and tile was very friendly and professional. The carpets and tile look great. Debbie Logan
I appreciate the customer service I receive with Zerorez. The quality clean as well as the products they use, always leave our vacant apartments smelling and looking so nice, ready for our new move ins.
I was completely satisfied with my services Thank you
Professional and asked pertinent questions about a couple of stains~ how old and what stain was.
When I called to schedule, an appt was readily available.
Some areas were treated.
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
GREAT JOB AND WONDERFUL SERVICE TECH.
My carpet is smell free of dog ruin. The carpet looks amazing.
Professional, kind, knowledgeable, I would like Nathan to come to clean again. He is very nice.
Service is good but our needs are usually a very small area. This means the cost is relatively high. Since we are loyal repeat customers, a price reduction would seem appropriate.
Technicians are competent and attempt to get
their job done correctly and timely.
I like the reasonable price, professional service, and flexibility of scheduling
Spots did not come out of carpets and I wasn’t offered additional treatments to address these stains
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
Just had my carpet cleaned this last Monday and Mr. Zirker did a great a job. There was no oder left behind and the front room looks great. I am very pleased with what he was able to do. Thank you
The people you send to do the jobs have been friendly, timely, hard working, and thorough. I’m very happy with the carpet cleaning and the tile cleaning.
Friendly, great job performed.
Everything! So great
Easy to make appt.
Operator showed up on time, was very nice and did a good job cleaning.
You were quick but thorough.