Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8889 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 25, 2024 — Rated 10 out of 10 by Kathy Paulus Zerorez Tri-Cities
What do you like about our products and services?

No residue, and your techs are professional and informative.

Report a concern   September 25, 2024 — Rated 10 out of 10 by L.S. Zerorez Tri-Cities
What do you like about our products and services?

You do a very good job!

Report a concern   September 21, 2024 — Rated 4 out of 10 by R.G. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I had a couch cleaned. First off I was surprised that the technician did not wear shoe cover booties intro the house, I have a white carpet the couch sits on. Second when he started to pretreat the sofa he was over spraying on to the pictures behind the sofa.. I hurried and got them off the ledge to dry them off. I also had to go get a plastic carpet protector for the rug so it didn’t get wet or dirty.
He was very nice and felt bad.

Report a concern   September 20, 2024 — Rated 8 out of 10 by D.M. Zerorez Tri-Cities
What could we do to improve?

Make sure to clean up and put back things where they belong after vent cleaning .

Report a concern   September 20, 2024 — Rated 10 out of 10 by M.S. Zerorez Tri-Cities
What do you like about our products and services?

Our technician went well out of his way to ensure our carpet was cleaned and sanitized. He worked many long hard hours, and this was an especially difficult job since we had a situation with our cat.

Report a concern   September 20, 2024 — Rated 10 out of 10 by G.P. Zerorez Tri-Cities
What do you like about our products and services?

My carpets look great! Dried fast too . Very professional knowledgeable and efficient . I would call and request Gabe again when I need something done . He is a hard worker and friendly

Report a concern   September 20, 2024 — Rated 10 out of 10 by J.M. Zerorez Tri-Cities
What do you like about our products and services?

They were kind and did a wonderful job!

Report a concern   September 19, 2024 — Rated 10 out of 10 by B.M. Zerorez Tri-Cities
What do you like about our products and services?

It gets out all the dirtiness out of the carpet. And it makes my house smell so much better

Report a concern   September 19, 2024 — Rated 10 out of 10 by M.R. Zerorez Tri-Cities
What do you like about our products and services?

Great job!

Report a concern   September 19, 2024 — Rated 10 out of 10 by D.R. Zerorez Tri-Cities
What do you like about our products and services?

Brandon did a great job cleaning our carpet

Report a concern   September 19, 2024 — Rated 10 out of 10 by Neil E Jacobson Zerorez Tri-Cities
What do you like about our products and services?

The carpet was well lived in and the technicians did an outstanding job removing the many stains as we as a yearlong family usage.

Report a concern   September 19, 2024 — Rated 10 out of 10 by Bailee James Zerorez Tri-Cities
What do you like about our products and services?

Customer service is incredible from the operators to the carpet cleaners and everyone I spoke with in between !!! Prices are literally shockingly low!! And the work you do is amazing!!! Zerorez really stood out to me because now days your very lucky to get one of these things from a business so experiencing all this from one business. Ya impressive !! That would be my summary. Impressive.

Report a concern   September 18, 2024 — Rated 10 out of 10 by J.F. Zerorez Tri-Cities
What do you like about our products and services?

Fast and friendly service.

Report a concern   September 18, 2024 — Rated 10 out of 10 by C.S. Zerorez Tri-Cities
What do you like about our products and services?

The guy was very professional and did a super job! The carpets look WESOME!

Report a concern   September 18, 2024 — Rated 9 out of 10 by P.S. Zerorez Tri-Cities
What do you like about our products and services?

No residue. Great technician.

Report a concern   September 16, 2024 — Rated 10 out of 10 by Clarence Walker Zerorez Tri-Cities
What do you like about our products and services?

I have witnessed blood and dirty nasty stains removed from carpet that looked amazingly clean afterward.

Report a concern   September 15, 2024 — Rated 10 out of 10 by A.P. Zerorez Tri-Cities
What do you like about our products and services?

quick online responses, quick service and friendly staff that get it done.

Report a concern   September 15, 2024 — Rated 8 out of 10 by J.A. Zerorez Tri-Cities
What could we do to improve?

Nothing you are good as you are

Report a concern   September 12, 2024 — Rated 10 out of 10 by V.M. Zerorez Tri-Cities
What do you like about our products and services?

Great tech in Gage. He explained everything well. I love the protectant. I had it done last time and it really helped the carpet stay cleaner. So, I had it done again this time. Love zerorez.

Report a concern   September 11, 2024 — Rated 10 out of 10 by Holly Douglass Zerorez Tri-Cities
What do you like about our products and services?

The people were very thorough and did an amazing job.

Report a concern   September 10, 2024 — Rated 0 out of 10 by D.S. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

No followup after 2nd time that was unsuccessful. $600 a waste of money. Will share this with others who are considering your service.

Report a concern   September 10, 2024 — Rated 10 out of 10 by Luzy King Zerorez Tri-Cities
What do you like about our products and services?

The tech was very professional!

Report a concern   September 8, 2024 — Rated 10 out of 10 by Harriet Mercer Zerorez Tri-Cities
What do you like about our products and services?

On line scheduling, no residue, technicians have always been professional and knowledgeable.

Report a concern   September 7, 2024 — Rated 10 out of 10 by M.I. Zerorez Tri-Cities
What do you like about our products and services?

Great job and service

Report a concern   September 7, 2024 — Rated 9 out of 10 by L.P. Zerorez Tri-Cities
What do you like about our products and services?

People were very professional & explained everything that was to be done. They were quick & very thorough in the cleaning. The rugs looked like new. Thank you so much for doing such an expert job. Will definitely use your services again.

Report a concern   September 7, 2024 — Rated 10 out of 10 by Marsha Steinbruck Zerorez Tri-Cities
What do you like about our products and services?

Workers are very courteous, professional, and efficient. Costs are competitively reasonable. The product is fantastic and dries faster than the competitors. I've used Zerorez for the past 15 years, and I've always been satisfied, my carpets are clean with no residue. Always happy to see them.

Report a concern   September 7, 2024 — Rated 10 out of 10 by Fred Watkins Zerorez Tri-Cities
What do you like about our products and services?

Everything was great! Carpet tuned out great!
Brandon and Brandon did an awesome job and both were very pleasant guys to talk with. Took less than an hour and they were on time. All at a great price.

Report a concern   September 6, 2024 — Rated 10 out of 10 by D.V. Zerorez Tri-Cities
What do you like about our products and services?

Clean products no soap

Report a concern   September 6, 2024 — Rated 10 out of 10 by D.K. Zerorez Tri-Cities
What do you like about our products and services?

We had Brandon and Brandon (I think) and they did a great job-very helpful and explained things thoroughly and had some tips for us as well.

Report a concern   September 6, 2024 — Rated 10 out of 10 by Joanne Smith Zerorez Tri-Cities
What do you like about our products and services?

1) I love that my carpet is cleaned using high heat and Zero harmful chemicals, I have fur babies and grandkids and being able to play on the floor is very important to my family.
2) Scheduling and appointment was super easy.
3) The technicians were so friendly and efficient.
4) I will always use Zerorez if given the opportunity.


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