Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8931 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 25, 2024 — Rated 9 out of 10 by Terry Mcclure Zerorez Tri-Cities
What do you like about our products and services?

They seem that they new what they were doing

Report a concern   October 24, 2024 — Rated 10 out of 10 by R.A. Zerorez Tri-Cities
What do you like about our products and services?

Very satisfied. Very professional

Report a concern   October 24, 2024 — Rated 10 out of 10 by E.S. Zerorez Tri-Cities
What do you like about our products and services?

I loved the shoe covers, it really says alot about respect!

Report a concern   October 23, 2024 — Rated 10 out of 10 by E.N. Zerorez Tri-Cities
What do you like about our products and services?

Easy to book and carpets are extremely clean!

Report a concern   October 21, 2024 — Rated 8 out of 10 by B.S. Zerorez Tri-Cities
What could we do to improve?

nothing

Report a concern   October 21, 2024 — Rated 9 out of 10 by M.D.O. Zerorez Tri-Cities
What do you like about our products and services?

Services very good. I would call on them again to do my carpet cleaning.

Report a concern   October 19, 2024 — Rated 10 out of 10 by L.C. Zerorez Tri-Cities
What do you like about our products and services?

The service technician was very knowledgeable of your products and their application and he was very thorough and professional.

Report a concern   October 18, 2024 — Rated 10 out of 10 by D.B. Zerorez Tri-Cities
What do you like about our products and services?

The technician was very friendly and very good. Thanks,

Report a concern   October 18, 2024 — Rated 10 out of 10 by C.N. Zerorez Tri-Cities
What do you like about our products and services?

The techs were very friendly. They went over my floors with me before they started, listening
to my concerns. My carpets looked great and I was very pleased with they work.

Name removed

Report a concern   October 18, 2024 — Rated 10 out of 10 by K.H. Zerorez Tri-Cities
What do you like about our products and services?

My carpets turned out amazingly cleaning and the technicians were wonderful!

Report a concern   October 18, 2024 — Rated 0 out of 10 by S.M. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Poor communication. Didn’t get a 15min heads up so tech was already at the house. He must not have wanted to wait for my realtor to come with the keys to get into the house because after 5 mins of waiting he just left. Didn’t say why. Said another tech was on their way but that was NOT true. Another tech showed up 45mins later. I don’t know how the carpets turned out because I wasn’t able to stay.

Report a concern   October 17, 2024 — Rated 10 out of 10 by D.J. Zerorez Tri-Cities
What do you like about our products and services?

Zerorez came to my house and worked extra hard to remove pet urine from my guest room carpet. The smell was so bad that all I could do was shut the door and not use that room any more. I thought about ripping up the whole carpet but I had just bought the carpet less than a year ago. That is when I called zerorez. With their professional service and quality products they were able to remove the urine smell and I am happy to report that I moved the furniture back into the guest room and I am able tonuse it again. Thank you zerorez for your diligence in getting my carpet clean and beautiful again.

Report a concern   October 16, 2024 — Rated 10 out of 10 by Kate Daniels Zerorez Tri-Cities
What do you like about our products and services?

Communication was constant! Techs were prompt, informative, and very pleasant! End result was gorgeous!!

Report a concern   October 16, 2024 — Rated 10 out of 10 by A.L. Zerorez Tri-Cities
What do you like about our products and services?

Fast and friendly service, and super clean results! Thank you!

Report a concern   October 13, 2024 — Rated 10 out of 10 by Leida Cruz Zerorez Tri-Cities
What do you like about our products and services?

The technician was efficient and kind. I had two rooms and my kitchen tile cleaned and they turned out amazing!! I will always recommend Zerorez!

Report a concern   October 13, 2024 — Rated 10 out of 10 by Diane Peters Zerorez Tri-Cities
What do you like about our products and services?

I have used this company for years. They are dependable and do a great job! Products and services are offered but not pushed upon you. They demonstrated how the carpet protection product works for me as well. Invoice and payment is done when they have finished the job before they leave. Nice job!

Report a concern   October 13, 2024 — Rated 1 out of 10 by M.C. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The service person was nice friendly however the cleaning was not a good job. The heavy traffic area was left just as dirty as it was before came. If I was a crying person I would have cried about the stairs which paid a lot more for. We left the house so could dry. It was a mess. The first time had zerorex they did a great job not this time. Sad not happy at all with job. Never again will use

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   October 12, 2024 — Rated 5 out of 10 by T.I. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Tech was extremely pushy to sell products to my wife to a point where I’m not sure we will use you guys again.

Report a concern   October 12, 2024 — Rated 10 out of 10 by Roxanna Eslinger Zerorez Tri-Cities
What do you like about our products and services?

Always pleasant and easy to work with

Report a concern   October 11, 2024 — Rated 10 out of 10 by S.B. Zerorez Tri-Cities
What do you like about our products and services?

Affordable prices, prompt arrival and very courteous tech. Carpet looks great

Report a concern   October 10, 2024 — Rated 8 out of 10 by P.S. Zerorez Tri-Cities
What could we do to improve?

Everything went well. I just noticed after technician left some cleaner residue in some areas. To his defense I didn’t see then until they dried. Otherwise things were good.

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   October 10, 2024 — Rated 7 out of 10 by M.K. Zerorez Tri-Cities
What could we do to improve?

explain the charges and options

Report a concern   October 10, 2024 — Rated 10 out of 10 by R.R. Zerorez Tri-Cities
What do you like about our products and services?

Convenient and quality work

Report a concern   October 8, 2024 — Rated 10 out of 10 by J.B. Zerorez Tri-Cities
What do you like about our products and services?

The technician was very friendly. I showed him the rooms I wanted cleaned. He went and got the equipment and started cleaning the carpets. He told me it would take about an hour, however it took about 45 minutes. The rooms were small. After he finished, he told me the cost and how long it would take to dry. He was very polite and knowledgeable. I would highly recommend Zerorez.

Report a concern   October 8, 2024 — Rated 10 out of 10 by Carol Geier Zerorez Tri-Cities
What do you like about our products and services?

Professional, knowledgeable, friendly, reasonable cost, excellent communications.

Report a concern   October 8, 2024 — Rated 10 out of 10 by Sierra Johnson Zerorez Tri-Cities
What do you like about our products and services?

Very reasonably priced. No odors were left. Nathan did an amazing job was very diligent with making sure my sectional was clean. Amazing customer service.

Report a concern   October 8, 2024 — Rated 10 out of 10 by C.K. Zerorez Tri-Cities
What do you like about our products and services?

No chemicals requested

Report a concern   October 8, 2024 — Rated 10 out of 10 by T.K. Zerorez Tri-Cities
What do you like about our products and services?

Gabriel was very informative and worked hard.

Report a concern   October 6, 2024 — Rated 10 out of 10 by Patty Reid Zerorez Tri-Cities
What do you like about our products and services?

How well it cleaned and smells great.
Feels great with bare feet just like when we got our carpets installed.
No residues to pull back up later.
Skills & knowledge shared by staff.
Very pleased with the quality and service specialist.
We have multiple large dogs smells & stain can build up.
Those pet issues and traffic areas cleaned up wonderfully.
Thanks ZeroRez we look forward to working with you in the future to keep our home clean & fresh see you in a few months.

Report a concern   October 6, 2024 — Rated 10 out of 10 by T.M. Zerorez Tri-Cities
What do you like about our products and services?

Customer service was incredible. Did a Great job! Definitely using them again!


Privacy Policy