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based on 8131 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet areas were cleaned very well and quickly! The worker was professional and prompt for the appointment time. I was gone all day and so could see the carpet until the next day and it was dry. When I vacuumed this weekend the carpet was nice and fluffy and NOT full of residue just like Zerorez promises. Thank you!
Sincerely,
Darcy and Tom Pierce
Great service and knowledgeable technician
Professional and considerate people in the office especially Rose.
Fixing the problem to my satisfaction.
Punctual and super fast! Was very friendly with my son and dogs too.
Devan did an excellent job with my older carpets and getting them clean. Very friendly and efficient young man and always had answers to my questions. Very knowledgeable on the company's equipment and promoted his company well.
I appreciated the on time arrival and the care with which my carpets were cleaned.
Different packages would be great. And perhaps a subscription service?
Hello Colleen,
Thank you so much for your feedback and your suggestion. We have looked into offering
different packages and bundling, we could possibly have something in the near future.
Thank you,
Rosi at Zerorez Tri-Cities
Clean chemicals
Fast, polite employees, on time
Came and did a redo of one of our rugs that didn't get cleaned well enough the first time. No charge to us. Very thoughtful service.
Great customer service. Did an amazing job making an old carpet look brand new!!!
The young man that was sent to our house was very professional and was amazing!! He is the kind of person you want working for you. Our hats are off to him.
Zerorex stands behind their services! Zerorez came to my house and cleaned my carpet in my living room/dining room and an area rug that had a run in with my cat. I watched the technician spend a lot of time cleaning the rug however when I brought the rug back in the house the odor, unfortunately, was still there. I called and left a message asking for them to call me back and Zerorez responded the next workday and the technician and his manager came out and cleaned the rug a second time. I appreciated that they stood behind their services. The rug is now back in the house and I am happy to have chosen Zerorez for the job. Thank you!
Well first I'd definitely recommend Jordan to do your floors as he's never disappointed us with doing ours! The business is very prompt & polite when we call in to either ask about specials or just to set up our appointment.
Jordan was very professional.
The technician was very knowledgeable and professional.
Outstanding communication from the first call. Scheduling was easy and the $150/3 room special worth every penny. I am impressed, besides smelling great I think my carpet may be a different color. Devyn was very professional, courteous effective & efficient. He patiently and knowledgeably explained the Zerorez process as I had many questions. I will be recommending Zerorez to anyone needing cleaner carpets and a better smelling home.
You are professional and efficient.
Technicians were friendly and knowledgeable
Easy to schedule, nearly next day appointments, technicians are careful but quick and the end product always cleaner than expected.
Harrison was wonderful!
I don't know If I received the Senior discount on all the work.
Showed up on time, did an excellent job, explained the charges, very pleasant individuals. Not much more to say!
Great job and great staff!
So nice to have all my rugs clean and very little odor.
My carpets look new and feel clean, not filmy. Rosie was very helpful and answered all of my questions. She was very professional and my estimate was complete. Harrison was on time and thorough, always respectful us and our property and willing to accommodate to our requests. We are very pleased with the whole process!
Our tile and grout came out like new. Harrison did an amazing job. Also cleaned an area rug and we were just as happy. Can't say enough good things. My daughter suggested them. Best thing
Fast friendly service
The technician (Edwiin) was a hard worker, caring, and dependable.
Name removed
I really appreciate how Zerorez Tri-Cities came to my rescue last-minute to clean the carpets in a rental my family and I were waiting to move into. They were very accommodating to our needs!
Good communication. Technician was friendly and on time.