Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8889 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 21, 2024 — Rated 10 out of 10 by S.W. Zerorez Tri-Cities
What do you like about our products and services?

They did a great job ensuring everything was taken care of!
I appreciate all their help and support, ensuring complete satisfaction with their services.

Report a concern   November 21, 2024 — Rated 10 out of 10 by M.M. Zerorez Tri-Cities
What do you like about our products and services?

Zerorez was very helpful with all my questions and the tech that came out was very friendly. He had my whole place done in an hour and the floors were dry 6 hours later.

Report a concern   November 21, 2024 — Rated 10 out of 10 by E.H. Zerorez Tri-Cities
What do you like about our products and services?

Very efficient and did a thorough job

Report a concern   November 20, 2024 — Rated 10 out of 10 by Vicki Haines Zerorez Tri-Cities
What do you like about our products and services?

very knowledgeable and personable.

Report a concern   November 19, 2024 — Rated 10 out of 10 by R.S. Zerorez Tri-Cities
What do you like about our products and services?

I scheduled to have my carpets cleaned and when I asked the technician about their tile & grout cleaning service, he was able to give me a quote and got that job done as well! I was really pleased with the service.

Report a concern   November 19, 2024 — Rated 10 out of 10 by C.H. Zerorez Tri-Cities
What do you like about our products and services?

Service was excellent! The technician was kind and efficient and the sofa turned out great!

Report a concern   November 18, 2024 — Rated 10 out of 10 by S.O. Zerorez Tri-Cities
What do you like about our products and services?

I appreciate you coming out on short notice. Jordan did a fantastic job cleaning our carpet.

Report a concern   November 18, 2024 — Rated 10 out of 10 by N.D. Zerorez Tri-Cities
What do you like about our products and services?

The carpet cleaning gets done with good results and without overly wet carpet. The carpet dries within 6 to 8 hours. The technician was courteous and professional.

Report a concern   November 17, 2024 — Rated 5 out of 10 by M.D. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The first time I had you guys out my rugs looked great afterwards. This time the tech was here maybe 45 minutes from setup to takedown and they don’t even really look like they were cleaned. The first time the tech pre treated some areas and showed me the difference when he started cleaning. I feel the rugs easily could have been cleaner as the discoloration is just from normal walking areas no spills or anything other than a dusty dog laying in some areas. I spent two hours moving furniture and vacuuming and like I said he was here 45 minutes total

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   November 17, 2024 — Rated 10 out of 10 by D.L. Zerorez Tri-Cities
What do you like about our products and services?

He did a good job. Vert professional

Report a concern   November 17, 2024 — Rated 10 out of 10 by Edna Hernandez Zerorez Tri-Cities
What do you like about our products and services?

It was a 10 i highly recommend zerorez

Report a concern   November 17, 2024 — Rated 10 out of 10 by C.M. Zerorez Tri-Cities
What do you like about our products and services?

Carpet in our house is older, but Zerorez gets out the stains and carpets look and smell so much better. Christian was very professional and informative about the whole process. Will use Zerorez again in future.

Report a concern   November 15, 2024 — Rated 10 out of 10 by Katie Maeder Zerorez Tri-Cities
What do you like about our products and services?

Great company and customer service. They are always friendly and efficient!

Report a concern   November 14, 2024 — Rated 10 out of 10 by J.Y. Zerorez Tri-Cities
What do you like about our products and services?

Prompt, courteous, and efficient. Thanks Brandon!

Report a concern   November 14, 2024 — Rated 9 out of 10 by Bill & Kathy Hogan Zerorez Tri-Cities
What do you like about our products and services?

You were quick but thorough.

Report a concern   November 13, 2024 — Rated 10 out of 10 by Eula Hagen Zerorez Tri-Cities
What do you like about our products and services?

Great customer service. Timely services

Report a concern   November 12, 2024 — Rated 0 out of 10 by D.S. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Terrible job...hire competent employees and train them properly.
Will never used Zerorez again and will share this experience with all acquaintances and friends.

Report a concern   November 12, 2024 — Rated 10 out of 10 by J.J. Zerorez Tri-Cities
What do you like about our products and services?

Brandon was friendly, knowledgeable, and a pleasure to work with. The carpets were amazing after his work. Much needed clean.

Report a concern   November 12, 2024 — Rated 8 out of 10 by N.N. Zerorez Tri-Cities
What could we do to improve?

Quoting $230 and then after walking through and "recommending" treatments that bring the cost to $670, it is a business model that is a turn off to me. You got in my house and now you are not only up selling but are completely unreasonable. The guy did a good job and I don't blame him, I blame the business model.

Report a concern   November 11, 2024 — Rated 5 out of 10 by C.P. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I hate to give such a low rating. But, we had carpet and tile done. The carpet turned out great. The tile, not so much. The person who came admitted that tile wasn't his strong suit. He was running late, so I think it was done very quickly. There are about 3 inches from the wall that weren't touched, so you can imagine, the color of the grout varies greatly. We will use you again, but I will request someone who knows how to do tile and grout.

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   November 11, 2024 — Rated 10 out of 10 by P.G. Zerorez Tri-Cities
What do you like about our products and services?

Very pleased with Nick. Will be requesting Nick for all future carpet services with Zerorez.

Report a concern   November 11, 2024 — Rated 10 out of 10 by A.G. Zerorez Tri-Cities
What do you like about our products and services?

Top of the line technicians (both personally and professionally).

Report a concern   November 11, 2024 — Rated 10 out of 10 by Susan Ellis Zerorez Tri-Cities
What do you like about our products and services?

You have a terrific service tech in JACOB. He was outstanding. Very much appreciate his through, professional service. Highly recommend him. The carpet is beautiful and smells a whole lot better 😍
Susan

Report a concern   November 8, 2024 — Rated 10 out of 10 by S.N. Zerorez Tri-Cities
What do you like about our products and services?

Your phone representatives and technicians were very friendly. I like the non-toxic cleaning approach.

Report a concern   November 8, 2024 — Rated 7 out of 10 by J.S. Zerorez Tri-Cities
What could we do to improve?

Have your techs come with shoe protection---big Negative to overcome--lasting impression

Report a concern   November 8, 2024 — Rated 10 out of 10 by L.H. Zerorez Tri-Cities
What do you like about our products and services?

My clean rugs!!!

Report a concern   November 8, 2024 — Rated 10 out of 10 by J.S. Zerorez Tri-Cities
What do you like about our products and services?

Your service tech was very informative and polite give him a 12 out of 10

Report a concern   November 7, 2024 — Rated 10 out of 10 by Debbie Logan Zerorez Tri-Cities
What do you like about our products and services?

Easy to schedule service and they were able to schedule me within a week of calling. The young man who came to clean our carpets and tile was very friendly and professional. The carpets and tile look great. Debbie Logan

Report a concern   November 6, 2024 — Rated 10 out of 10 by Elvia Soto Zerorez Tri-Cities
What do you like about our products and services?

I appreciate the customer service I receive with Zerorez. The quality clean as well as the products they use, always leave our vacant apartments smelling and looking so nice, ready for our new move ins.

Report a concern   November 3, 2024 — Rated 10 out of 10 by Pamela Seitz Zerorez Tri-Cities
What do you like about our products and services?

I was completely satisfied with my services Thank you


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