Zerorez Tri-Cities
1355 Dakota Ave, STE A
Richland
WA 99352
United States

Average rating: 9.2 out of 10 based on 8131 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 21, 2023 — Rated 10 out of 10 by Brittany Lassiter Zerorez Tri-Cities
What do you like about our products and services?

The tech that came out was super nice and very fast. We have two dogs and three teenage boys. Our carpets take a beating and your cleaning did a phenomenal job getting the stains and smells out!! Thanks a bunch!

Report a concern   July 21, 2023 — Rated 9 out of 10 by Gaylene Lembcke Zerorez Tri-Cities
What do you like about our products and services?

I have used you before and feel you do a great job.

Report a concern   July 20, 2023 — Rated 10 out of 10 by D.K. Zerorez Tri-Cities
What do you like about our products and services?

On time. Did a great job. Friendly.

Report a concern   July 19, 2023 — Rated 10 out of 10 by Karima Tomasino Zerorez Tri-Cities
What do you like about our products and services?

Great job .

Report a concern   July 18, 2023 — Rated 10 out of 10 by Carrell Evans Zerorez Tri-Cities
What do you like about our products and services?

Only had two rooms and the stairs cleaned this time. The biggest plus is the drying time. The bedroom carpets are dark colors, so cleaning doesn't really show, but our stairs are light and clean. All spots are gone.

Report a concern   July 18, 2023 — Rated 10 out of 10 by J.G. Zerorez Tri-Cities
What do you like about our products and services?

You take excellent care of your clients.

Report a concern   July 18, 2023 — Rated 10 out of 10 by D.V. Zerorez Tri-Cities
What do you like about our products and services?

Very professional and they did a very good job

Report a concern   July 18, 2023 — Rated 5 out of 10 by S.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Our experience with the tech was positive. The carpet in the master bedroom, however, was damp and had an unpleasant odor, so we placed bowls of vinegar around the room to absorb some of the odor. I was expecting your service to use little water and leave little water behind. I am disappointed with the smell that has lingered in the master bedroom.

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home free of charge to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   July 14, 2023 — Rated 8 out of 10 by B.G. Zerorez Tri-Cities
What could we do to improve?

I have already discussed this with them.

Report a concern   July 14, 2023 — Rated 10 out of 10 by K.G. Zerorez Tri-Cities
What do you like about our products and services?

Roberto was extremely professional and explained each step in the cleaning process. He worked hard to bring our pet urine stained carpets back to their previous clean state. This process was expensive but worth it to us to not have to re-carpet our office and guest rooms. He suggested away for us to spot clean the carpet if the dogs should have additional accidents.

Report a concern   July 13, 2023 — Rated 10 out of 10 by Mandy Hancock Zerorez Tri-Cities
What do you like about our products and services?

Good price except extra treatments or room should cost less. Technician did a hood job. Would recommend for the basic cleaning.

Report a concern   July 13, 2023 — Rated 1 out of 10 by D.P. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Overpriced when capet. Cleaner care back he argued with me about redoing a small area saying it would look the same after he went over it with just water and extracted it. When he finally agreed to do it lt looks a lot better. I realize my carpet was very dirty but there should not be streaks of dirt 5 to 6 feet long where the the water was not extracted evenly. Next time I will use a different company I shouldn't have to pay over 700 dollars and have streaks in my carpet with no guarantee. Sorry but you asked so I gave you my opinion.

Report a concern   July 13, 2023 — Rated 10 out of 10 by C.C. Zerorez Tri-Cities
What do you like about our products and services?

Very pleasant technician

Report a concern   July 12, 2023 — Rated 10 out of 10 by Jane Andrews Zerorez Tri-Cities
What do you like about our products and services?

We are very pleased with carpet cleaning and upholstery cleaning.

The gentlemen that came were very professional, polite .

I will only use Zerotez

Report a concern   July 11, 2023 — Rated 10 out of 10 by Chris Greene Zerorez Tri-Cities
What do you like about our products and services?

The techs are usually friendly and explain what they are going to do and why before they start. The price is also discussed ahead of time as well. It doesn’t always get the carpet spot free and new looking but it always looks a lot better than it did before they started.

Report a concern   July 10, 2023 — Rated 10 out of 10 by Sandra Allen Zerorez Tri-Cities
What do you like about our products and services?

I like that you do a great job, your on time and your people are always courteous.

Report a concern   July 9, 2023 — Rated 10 out of 10 by B.W. Zerorez Tri-Cities
What do you like about our products and services?

We have always used Zerorez and have always been happy with the work that is done.

Report a concern   July 9, 2023 — Rated 10 out of 10 by Paul Bracher Zerorez Tri-Cities
What do you like about our products and services?

Seemed to work so far and service was great

Report a concern   July 9, 2023 — Rated 10 out of 10 by K.H. Zerorez Tri-Cities
What do you like about our products and services?

Jordan, our technician did an outstanding job getting our light carpet clean. We appreciate all his work on the high traffic areas and pet stains. The fact our carpet was not soaking wet was a plus also.

Report a concern   July 8, 2023 — Rated 10 out of 10 by A.B. Zerorez Tri-Cities
What do you like about our products and services?

The man who came to clean our carpets did an amazing job.

Report a concern   July 7, 2023 — Rated 2 out of 10 by R.P. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Scratches on the corners of the walls, bump in the carpet appeared after cleaned

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home free of charge to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   July 7, 2023 — Rated 10 out of 10 by T.H. Zerorez Tri-Cities
What do you like about our products and services?

Very professional!

Report a concern   July 7, 2023 — Rated 10 out of 10 by Josh Constantino Zerorez Tri-Cities
What do you like about our products and services?

Amazing professional service. They use great and safe products that leave your carpets feeling like a brand new home.

Report a concern   July 5, 2023 — Rated 10 out of 10 by H.C. Zerorez Tri-Cities
What do you like about our products and services?

VERY INFORMATIVE WORKERS, VERY NICE, AND DID A WONDERFUL JOB.

Report a concern   July 5, 2023 — Rated 1 out of 10 by C.R. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I tried to message you back as I just had brain surgery. There were still spots and I feel it still smells when I paid for extra special soap and tipped my carpet guy. I just wanted you to come back and fix it.

Report a concern   July 4, 2023 — Rated 10 out of 10 by Nayeli Alvarado Zerorez Tri-Cities
What do you like about our products and services?

Very friendly and professional. Went above and beyond

Report a concern   July 4, 2023 — Rated 10 out of 10 by C.D. Zerorez Tri-Cities
What do you like about our products and services?

You don't have to use water from outside. Drys fast.

Report a concern   July 4, 2023 — Rated 10 out of 10 by C.L. Zerorez Tri-Cities
What do you like about our products and services?

Great employer who came to the house and cleaned our carpets. Efficient and answered all questions professionally.

Report a concern   July 3, 2023 — Rated 8 out of 10 by E.J. Zerorez Tri-Cities
What could we do to improve?

Nothing, Jordan was great!

Report a concern   July 3, 2023 — Rated 10 out of 10 by H.S. Zerorez Tri-Cities
What do you like about our products and services?

We loved your quick response time getting scheduled and our tech was fantastic! Very knowledgeable.

It does smell more than it did before. I tried to wait a few days to see if it went away and it's still lingering. Is that normal?


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