Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8879 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 14, 2024 — Rated 9 out of 10 by L.B. Zerorez Tri-Cities
What do you like about our products and services?

Prompt and courteous. Have used in th

Report a concern   December 13, 2024 — Rated 10 out of 10 by Maureen Vincent Zerorez Tri-Cities
What do you like about our products and services?

Provider was very thorough in expain8ng the process, especially dealing with pet odors. I appreciated his recommendations.

Report a concern   December 13, 2024 — Rated 10 out of 10 by L.J. Zerorez Tri-Cities
What do you like about our products and services?

Very nice and professional
He did not rush through the process and was not in a hurry to leave before he was sure I was happy with the results.

Report a concern   December 13, 2024 — Rated 9 out of 10 by B.H. Zerorez Tri-Cities
What do you like about our products and services?

Technician arrived at beginning of window and worked efficiently. He did a good job explaining what he was doing and what he found.

Report a concern   December 13, 2024 — Rated 10 out of 10 by Donna Cueto Zerorez Tri-Cities
What do you like about our products and services?

Carpets are cleaned in a healthier way and they always look great. Most areas of concern get stains pulled out of carpet.

Report a concern   December 13, 2024 — Rated 9 out of 10 by S.C. Zerorez Tri-Cities
What do you like about our products and services?

no comment

Report a concern   December 12, 2024 — Rated 10 out of 10 by D.S. Zerorez Tri-Cities
What do you like about our products and services?

quick and easy

Report a concern   December 12, 2024 — Rated 10 out of 10 by C.M. Zerorez Tri-Cities
What do you like about our products and services?

Zerorez came when appointment was scheduled, did a brief walk down. Asked if I had any questions or concerns and then got to work. Carpet looked as good as new when they were done. Thanks!

Report a concern   December 12, 2024 — Rated 10 out of 10 by Angela Frank Zerorez Tri-Cities
What do you like about our products and services?

Friendly and helpful technician. Area cleaned looks great.

Report a concern   December 12, 2024 — Rated 2 out of 10 by J.K. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Carpet is still wet!!!! area was not cleaned properly

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   December 12, 2024 — Rated 10 out of 10 by K.W. Zerorez Tri-Cities
What do you like about our products and services?

You Always do a fantastic job. And your technicians are always very friendly.

Report a concern   December 11, 2024 — Rated 10 out of 10 by K.R. Zerorez Tri-Cities
What do you like about our products and services?

I like how nice it looks after being cleaned.
I love how it smells clean!
I like how quick it dries!

Report a concern   December 11, 2024 — Rated 10 out of 10 by Kathy Portsmouth Zerorez Tri-Cities
What do you like about our products and services?

Great job and friendly professional people.

Report a concern   December 11, 2024 — Rated 10 out of 10 by Les Bryant Zerorez Tri-Cities
What do you like about our products and services?

Excellent tech and super service! Will use them again!

Report a concern   December 11, 2024 — Rated 10 out of 10 by D.P. Zerorez Tri-Cities
What do you like about our products and services?

I gave a review.
Prompt, personable and efficient. Very nice job!

Report a concern   December 9, 2024 — Rated 10 out of 10 by M.H. Zerorez Tri-Cities
What do you like about our products and services?

I was impressed by how much care and attention the Zerorez team provided for our organization's carpet cleaning. The team was determined to leave the carpets better than they found them, so much so that they worked well past regular hours to complete the job. Most people would have finished the task without providing the care the Zerorez team provided us and our building. We will undoubtedly be seeking to work with them again in the future.

Report a concern   December 8, 2024 — Rated 10 out of 10 by M.M. Zerorez Tri-Cities
What do you like about our products and services?

Services very professional!

Report a concern   December 8, 2024 — Rated 10 out of 10 by Charolette Burruss Zerorez Tri-Cities
What do you like about our products and services?

Always do a great job! Alex was great this time and Rosi is always the best.

Report a concern   December 7, 2024 — Rated 10 out of 10 by Charolette Burruss Zerorez Tri-Cities
What do you like about our products and services?

Zerorez is the best! They do a professional job and always stand behind their work.
Alex did a great job for us! Thanks to Rosi & Roberto too!

Report a concern   December 6, 2024 — Rated 10 out of 10 by D.K. Zerorez Tri-Cities
What do you like about our products and services?

Great job on my carpet!

Report a concern   December 6, 2024 — Rated 10 out of 10 by Christina Crowner Zerorez Tri-Cities
What do you like about our products and services?

Very good experience. The appointment was easy to schedule online. The Technician that was scheduled for us called out ill that morning but the dispatcher called me before my appointment to let me know they were working on another option and that it would be later than originally anticipated but the new Technician still arrived within my preferred window. Once on site he was extremely professional. Showed me what he was seeing in our carpets and ran through the pros and cons of the three different options that were available to treat the stains. We went with the "mid" option and the carpets came out very nice.Overall was very pleased with the experience and will use them again in the future.

Report a concern   December 6, 2024 — Rated 9 out of 10 by P.G. Zerorez Tri-Cities
What do you like about our products and services?

Brandon was very professional & efficient.

Report a concern   December 5, 2024 — Rated 10 out of 10 by D.J. Zerorez Tri-Cities
What do you like about our products and services?

No residue, thorough cleaning, lots of options for cleaning and deep cleaning.

Report a concern   December 5, 2024 — Rated 10 out of 10 by C.M. Zerorez Tri-Cities
What do you like about our products and services?

My carpets look excellent. And the technician, was wonderful! The number of times the appointment was changed during the day was frustrating however.

Report a concern   December 5, 2024 — Rated 10 out of 10 by B.D. Zerorez Tri-Cities
What do you like about our products and services?

Zerorez was able to come to my home quickly and remove the stain from my carpet. The technician was very courteous.

Report a concern   December 5, 2024 — Rated 10 out of 10 by L.C. Zerorez Tri-Cities
What do you like about our products and services?

Nathan was great very detailed on what he was doing

Report a concern   December 4, 2024 — Rated 10 out of 10 by Kim Chase Zerorez Tri-Cities
What do you like about our products and services?

I like that there is no residue left behind. My carpet is soft, not crunchy. And always a friendly person both on the phone when scheduling, and at my home with the carpet cleaner. Always nice , efficient, and reasonably priced.

Report a concern   December 4, 2024 — Rated 10 out of 10 by K.L. Zerorez Tri-Cities
What do you like about our products and services?

Nathan did a great job. He was very helpful and informative on the cleaning process. Will will call you again next time.

Report a concern   December 4, 2024 — Rated 10 out of 10 by L.C. Zerorez Tri-Cities
What do you like about our products and services?

The service

Report a concern   December 1, 2024 — Rated 10 out of 10 by J.B. Zerorez Tri-Cities
What do you like about our products and services?

Professional and well done.


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