Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8930 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 12, 2025 — Rated 10 out of 10 by Mark Schaefer Zerorez Tri-Cities
What do you like about our products and services?

Good customer service and good cleaning of carpet

Report a concern   March 10, 2025 — Rated 10 out of 10 by Collise Chapman Zerorez Tri-Cities
What do you like about our products and services?

Our technician, Christian was incredibly kind. He walked around with me & explained what he was going to do. The results were an overwhelming success!

Prior to my appointment, I had several personal issues that necessitated rescheduling! Rose and the young gentleman (sorry for not remembering his name), we're so very kind, patient and helpful! I'm definitely a ZEROREZ FAN!

Report a concern   March 9, 2025 — Rated 10 out of 10 by M.S. Zerorez Tri-Cities
What do you like about our products and services?

Amazing work, gets job done and didn’t disappoint, recommending for sure

Report a concern   March 9, 2025 — Rated 10 out of 10 by Fred Watkins Zerorez Tri-Cities
What do you like about our products and services?

He cleaned our carpet very quickly and did a great job. The carpet dries quickly also.

Report a concern   March 8, 2025 — Rated 10 out of 10 by S.J. Zerorez Tri-Cities
What do you like about our products and services?

I recently had Zerorez clean the carpets in my father’s condo for the first time in 20 years, and I couldn’t be more impressed! Even though the carpets were in relatively good condition, they definitely needed a deep clean after all those years. The technicians were professional, thorough, and took extra care to treat a few stubborn stains. They also did a fantastic job deodorizing, leaving the whole place smelling fresh and clean.

I love that Zerorez uses their no-residue cleaning method—no harsh chemicals, just incredibly clean carpets that feel soft underfoot. It’s amazing how much brighter and refreshed everything looks. If you need carpet cleaning, I highly recommend Zerorez!

Report a concern   March 7, 2025 — Rated 10 out of 10 by Carrie Long Zerorez Tri-Cities
What do you like about our products and services?

We love having clean carpets without residue that attracts more dirt! We appreciate the knowledge and professionalism of your technicians.

Report a concern   March 7, 2025 — Rated 10 out of 10 by S.O. Zerorez Tri-Cities
What do you like about our products and services?

You stand by the service you provide.

Report a concern   March 7, 2025 — Rated 10 out of 10 by R.B. Zerorez Tri-Cities
What do you like about our products and services?

Everything!

Report a concern   March 7, 2025 — Rated 10 out of 10 by D.B. Zerorez Tri-Cities
What do you like about our products and services?

On time. Great job! Friendly employee.

Report a concern   March 7, 2025 — Rated 9 out of 10 by A.P. Zerorez Tri-Cities
What do you like about our products and services?

Carpets are not overly wet after cleaning. Also, no problem getting a return visit for spots that didn’t come out. Service cleaners were polite and explained why spots didn’t come out.

Report a concern   March 7, 2025 — Rated 10 out of 10 by C.W. Zerorez Tri-Cities
What do you like about our products and services?

Timely, polite, and thorough. They did excellent work.

Report a concern   March 5, 2025 — Rated 10 out of 10 by L.G. Zerorez Tri-Cities
What do you like about our products and services?

Very nice staff person. He was patient and explained everything to me. Pleasant experience.

Report a concern   March 4, 2025 — Rated 10 out of 10 by Tamara Tanninen Zerorez Tri-Cities
What do you like about our products and services?

Tech was great let me know along the whole process

Report a concern   March 4, 2025 — Rated 10 out of 10 by Pat Smyser Zerorez Tri-Cities
What do you like about our products and services?

Great service and really great technicians. Love my clean carpets

Report a concern   March 3, 2025 — Rated 10 out of 10 by H.G. Zerorez Tri-Cities
What do you like about our products and services?

Good customer service from tech carpets looked pretty good

Report a concern   March 3, 2025 — Rated 10 out of 10 by H.H. Zerorez Tri-Cities
What do you like about our products and services?

Our 10 year old carpets look amazing! Easton did a great job he was prompt, knowledgeable about the products available and efficient. Thank you!

Report a concern   March 2, 2025 — Rated 10 out of 10 by Elizabeth Peterson Zerorez Tri-Cities
What do you like about our products and services?

Effective cleaning without harsh chemicals

Report a concern   February 28, 2025 — Rated 10 out of 10 by William Tilton Zerorez Tri-Cities
What do you like about our products and services?

fast and professional

Report a concern   February 28, 2025 — Rated 0 out of 10 by D.W. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

very disappointed in the quality of the cleaning. I do believe it was mostly on the tech performing the work. Although he was courteous and communicative, he rushed the job and the results were indicative of the effort. At the conclusion of the cleaning, it appeared that the stains were gone but when the carpet dried, they were all still there. Not impressed. "Experience the Zerorez Difference" ? Think I will go back to renting a Rug Doctor. The results are much better.

Report a concern   February 27, 2025 — Rated 10 out of 10 by J.S. Zerorez Tri-Cities
What do you like about our products and services?

The professionalism of the individual who cleaned the carpets and the individual who cleaned the air ducts was impressive. Both were engaged in the process and took pride in their work.

Report a concern   February 24, 2025 — Rated 10 out of 10 by Daniel Sanchez Zerorez Tri-Cities
What do you like about our products and services?

No residue cleaning, The cleaning process is safe for kids, pets, and the environment since it doesn’t rely on harsh detergents or toxic chemicals.

Report a concern   February 24, 2025 — Rated 10 out of 10 by M.G. Zerorez Tri-Cities
What do you like about our products and services?

carpet looks great! service technician was friendly and efficient. very happy with my carpet cleaning.

Report a concern   February 23, 2025 — Rated 8 out of 10 by B.P. Zerorez Tri-Cities
What could we do to improve?

The young man Alex did a very good job. I would recommend his work. Thank, You

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   February 23, 2025 — Rated 1 out of 10 by C.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The first time you came out to clean our carpets was great and the tech was informative and thorough and did a great job. This past time was not that way. We felt the tech rushed his way through the job. It took him under an hour to do 3 rooms and a large staircase with a landing. Some things definitely lightened but, there are areas that still look untouched that were supposedly cleaned. We didn’t see the same results as the first time which was disappointing with how much money we spent.

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   February 23, 2025 — Rated 10 out of 10 by Phyllis Simpson Zerorez Tri-Cities
What do you like about our products and services?

Fast. Clean. Polite

Report a concern   February 21, 2025 — Rated 10 out of 10 by K.W. Zerorez Tri-Cities
What do you like about our products and services?

Nathan.
quick, friendly, knowledgeable.

Report a concern   February 20, 2025 — Rated 10 out of 10 by C.W. Zerorez Tri-Cities
What do you like about our products and services?

Jacob was excellent in both customer service and doing his job to get the best results. Our carpets came out great. I always use Zero Rez as there are no perfumes used and minimal water so the carpets aren’t soaked. By evening the carpets are clean and dry with no scent.

Report a concern   February 16, 2025 — Rated 9 out of 10 by K.J. Zerorez Tri-Cities
What do you like about our products and services?

Very polite and helpful! Carpets looked and smelled great!

Report a concern   February 16, 2025 — Rated 10 out of 10 by D.D. Zerorez Tri-Cities
What do you like about our products and services?

The tech stuck with it even when his equipment was malfunctioning. He explained everything in detail.

Report a concern   February 15, 2025 — Rated 9 out of 10 by C.K. Zerorez Tri-Cities
What do you like about our products and services?

Tech was on time and professional.


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