- Phone: 509-582-9000
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based on 8879 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Scent
Service provider explained that it was traffic, not pet issues from previous owner
The young man was very friendly and he did an awesome job! My carpet looks amazing! I didn't think he could do much with my light beige bedroom carpet and it turned out beautiful. Will definitely have them back!
The people are great to work with open the door and let them do their thing
We like the attention to detail of the services that were provided, air duct cleaning, carpet and recliner cleaning.
We liked the quality and attention to detail of the services that were provided, cleaning air ducts, carpets and recycling chairs.
The service was easy to schedule. The tech was on time, knowledgeable, professional, and efficient. The service was a great value and my carpet looks and feels great.
Was able to schedule in short notice. Communication was great and tech did a great job & explained everything.
Great service, and results!
Very informative, thorough, and professional
Appreciate the professionalism and courtesy of the serviceman who cleaned our carpets.
I would like a call back so that a tech can come out and touch up the inconsistencies with the cleaning of the tile. It was definitely better the last time you guys did it and the tech didn't leave the white film all over the floorboards and wood floor beside the tile. :( He was very nice though...
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
Quickly got an appointment and did a great job. There was a mix up on the date and time but it all worked out great
Very professional, left everything nice and clean and up to my standards
The carpets were cleaned so well and in a timely manner. The customer service was excellent. The technician recommended ZeroRez products to extend the life of the carpet and get out stains.
My rep was very polite and knowledgeable. I will be recommending him to my friends!
Thank you Alex!
Excellent professional service man!
Clean!
I appreciated the same day service after my dog had several “accidents” on my carpeting. The stains have all been removed, the products used left no lingering scent and the technician was respectful and took special care cleaning.
Scheduling is easy and quick. Carpets dry fairly fast
Quick service, friendly folks, no harsh chemical smells
The ease of scheduling, the professionalism of the technician, and the quality of the work.
The friendly disposition of your employee, Jacob, who cleaned our front room. He was thorough ane knew his information. He explained everything step by step and even corrected a mistake on my end, in the ordering process online, and saved me some money! He was top notch and we will be calling on him again for sure! Thank you for a job well done!
Nick did a great job on our carpets. He was timely, knowledgable and courteous.
Prompt and friendly service, able to get horrible pet stains out and you've made my apartment livable on several occasions by cleaning out toxic residue. I just moved to Idaho. What will I do when I can't call you???
Very professional
The best service from Nathan. He was thorough and fast with helpful suggestions. If we weren't satisfied with the results, he even offered to come back. I will definitely recommend this service and will hire them again. Thank you!
Excellent service
The technician that did our job called ahead, was on time, finished the job quickly and completely..
Fast and great service, on time and done quickly!