Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8930 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 7, 2025 — Rated 0 out of 10 by D.D. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The tech seemed to be in a hurry and did a horrible job on my stairs. I will not use your services again.

Report a concern   April 7, 2025 — Rated 10 out of 10 by B.R. Zerorez Tri-Cities
What do you like about our products and services?

The techs were courteous and friendly! Their work was prompt, efficient and thorough.

Report a concern   April 5, 2025 — Rated 7 out of 10 by D.S.R. Zerorez Tri-Cities
What could we do to improve?

The service techs were great,I just don't feel the specials advertised end up being near what the cost really is.

Report a concern   April 5, 2025 — Rated 10 out of 10 by D.L. Zerorez Tri-Cities
What do you like about our products and services?

The guys were professional & did a great job.

Report a concern   April 4, 2025 — Rated 10 out of 10 by P.E. Zerorez Tri-Cities
What do you like about our products and services?

Professional and effective cleaning

Report a concern   April 4, 2025 — Rated 10 out of 10 by K.A. Zerorez Tri-Cities
What do you like about our products and services?

They were on time, texted me when they were on their way. Very polite and professional. Did a great job on cleaning my dryer and found the problem right away. Highly recommend!

Report a concern   April 4, 2025 — Rated 10 out of 10 by T.L. Zerorez Tri-Cities
What do you like about our products and services?

Able to have carpet, tile, ducts cleaned with one stop shop. Attentive technicians. Thorough cleaning accomplished!

Report a concern   April 2, 2025 — Rated 10 out of 10 by Scott Romine Zerorez Tri-Cities
What do you like about our products and services?

Good communication, from lining up services requested , to completion of services.
Zerorez does a thorough process that works!
Christian was amazing!

Report a concern   April 2, 2025 — Rated 0 out of 10 by A.R. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I am SOOOO disappointed with the service this time…last time was great, as was technician…this time NO WAY! For starters he left his car just running in our street, blocking it, and barreled in here to use the bathroom…that was weird…then when i didn’t want my $200 estimated cleaning go to his upsell of $800, i feel like i got crappy service…and he said he was done and hadn’t even done the master bedroom…but he made sure i signed his form that my carpet may look dirtier than before cleaning…never had that last time either…i just wanted the darn carpets CLEANED…some parts i feel actually look dirtier, and his hose leaked crappy ick water all over my wood floors that i then had to clean up…the whole thing, total disaster if you ask me…and i’m MAD as can be that i spent $300 on that!!!! I went around with my own spray bottle of carpet cleaner this morning trying to make them look better…definitely lost a customer…

Report a concern   April 1, 2025 — Rated 10 out of 10 by K.C. Zerorez Tri-Cities
What do you like about our products and services?

Purchased a couch wash. The process was quick and effective and the Zerorez staff was professional and polite.

Report a concern   April 1, 2025 — Rated 10 out of 10 by S.T. Zerorez Tri-Cities
What do you like about our products and services?

great service

Report a concern   April 1, 2025 — Rated 10 out of 10 by Ted Bugas Zerorez Tri-Cities
What do you like about our products and services?

Technicians were fantastic.

Report a concern   April 1, 2025 — Rated 10 out of 10 by E.H. Zerorez Tri-Cities
What do you like about our products and services?

Timely, Great job

Report a concern   March 31, 2025 — Rated 10 out of 10 by M.M. Zerorez Tri-Cities
What do you like about our products and services?

You offer many different services, which I like, and your technicians explained the process very well.

Report a concern   March 28, 2025 — Rated 10 out of 10 by J.P. Zerorez Tri-Cities
What do you like about our products and services?

Your guys were friendly and knowledgeable about their business. We were very please with their work and the results of the cleaning. The hall area was a little wetter than the living rooms and took more than 24 hours to dry. Definitely a 10 even tho the hall took so long to dry.

Report a concern   March 27, 2025 — Rated 10 out of 10 by D.A. Zerorez Tri-Cities
What do you like about our products and services?

The crew did a great job and didn’t hard sell any extra services. They also did wonderful keeping the area as clean as possible as they were working.

Report a concern   March 26, 2025 — Rated 10 out of 10 by C.O.D. Zerorez Tri-Cities
What do you like about our products and services?

Very good people doing a good job!

Report a concern   March 23, 2025 — Rated 10 out of 10 by K.B. Zerorez Tri-Cities
What do you like about our products and services?

Excellent customer service! The technician went above and beyond. He was friendly and knowledgeable. I've had my carpets cleaned before by a different company the chemical deodorant smell was pungent. With Zerorez, my home is left smelling clean without it being overwhelming.

Report a concern   March 20, 2025 — Rated 10 out of 10 by Niki Eller Zerorez Tri-Cities
What do you like about our products and services?

Knowledgeable, friendly , helpful

Report a concern   March 19, 2025 — Rated 10 out of 10 by N.V. Zerorez Tri-Cities
What do you like about our products and services?

Eficiente, clean and very good quality work

Report a concern   March 17, 2025 — Rated 10 out of 10 by B.S. Zerorez Tri-Cities
What do you like about our products and services?

They did an incredibly professional, complete job. They explained the process and what they were doing which was very interesting. We will definitely recommend them.

Report a concern   March 16, 2025 — Rated 8 out of 10 by P.P. Zerorez Tri-Cities
What could we do to improve?

Jacob did a great job on our rugs. Will give a 10 when we consistently get that quality of work.

Report a concern   March 16, 2025 — Rated 10 out of 10 by Jennifer Ward Zerorez Tri-Cities
What do you like about our products and services?

Very thorough efficient, and on time did a good job

Report a concern   March 16, 2025 — Rated 10 out of 10 by Cary Sherrow Zerorez Tri-Cities
What do you like about our products and services?

I like that there's no left over residue, or smell. This is my second time that I've used ZeroRez and next time I want my carpet cleaned I'll use them again.

Report a concern   March 16, 2025 — Rated 10 out of 10 by Stephanie Deford Zerorez Tri-Cities
What do you like about our products and services?

Great job! They kept us up to date on when to expect our technicians and arrived promptly. The technicians were friendly and professional. Service was completed in a timely manner and the results did not disappoint. Shout out to Alex for a job well done!

Report a concern   March 15, 2025 — Rated 10 out of 10 by L.H. Zerorez Tri-Cities
What do you like about our products and services?

Good service

Report a concern   March 15, 2025 — Rated 10 out of 10 by T.C. Zerorez Tri-Cities
What do you like about our products and services?

Nathan was great!

Report a concern   March 13, 2025 — Rated 10 out of 10 by Carol Chorney Zerorez Tri-Cities
What do you like about our products and services?

A very clean carpet. No residue. Quick.

Report a concern   March 12, 2025 — Rated 10 out of 10 by Pete Maltos Zerorez Tri-Cities
What do you like about our products and services?

Tech was very friendly, yet professional. He walked thru the areas to be cleaned and explained the cleaning process, and timeline. He was very efficient, and finished in a timely manner. I highly recommend Zerorez, and tech Easton.

Report a concern   March 12, 2025 — Rated 10 out of 10 by Roger Maddison Zerorez Tri-Cities
What do you like about our products and services?

Was friendly and did a good job of shampooing. Went over areas that were problems and explained what could be done.


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