- Phone: 509-582-9000
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based on 8879 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very pleased with the service we received. Ive been using zerorez for the past 4 years and will continue to use rhem
The guy was very nice and knowledgeable
Quick process takes precaution to not drag hoses along walls or baseboards, knowledgeable.
Team was responsive and the carpets turned out great.
Your employee Easton did a great job ! He explained all he was going to put on our carpets before he began his job. He was polite and a good ambassador for your company.
Very thorough, kind and respectful!
Technician was very polite, and informative. Carpets look great!
There is still 1 very large spot on my carpet that feels crunchy from something like coffee being spilled. We have lifeproof carpet and it should have no trouble coming out. Can we have this addressed? The room is still empty
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
I appreciated the communication from your company leading up to and on the day of service.Our technician was great! Friendly and professional. I am very happy with the results of areas cleaned.
Service was thorough. Carpet smells fresh and clean… and feels clean, too!
Outstanding service. Jacob did an exceptional job.
Fair prices, professional attitude and they stand behind their work.
Tech was great to work with
The tech was on time and my rugs and sofa look better.
Great service. Wonderful customer service from Jacob. He really took the time to explain everything and he was very thorough cleaning all areas.
Nathan did a fantastic job. He worked hard, gave us options when needed and was a pleasure to have in our home.
Very friendly staff, and our couch looks new. With three kids, dogs, it was ready to go to the dump. Now, literally looks new. Still in shock. Thank you!
Great communication. Excellent service.
The products seem to work as advertized even on our old and tired carpet. We appreciqate Christian getting his work done in a timely manner and he was pleasant to talk to. Thank you Zerorez.
Did an outstanding job!
I had a couple stains in old carpet that I hoped would be removed, but I understand you all are not miracle workers.
Technician was courteous and friendly. He was on time. His suggestions were helpful. The sale price was great.
My sectional has leftover lines on it after drying. Some of the lines are not rubbing out of the couch. My carpets are clean and happy with them
Did a very good job and was very thorough. The salesman was very polite.
Very professional and do a great job.
No residue
Christian was wonderful and our carpets and rugs were so clean! Dried very fast too.
Nick, the service technician, was so very knowledgeable and thorough while inspecting, preparing and cleaning our carpets. We are repeat customers of Zerorez and will continue to return. Good value for a great service.
Your products are free of chemicals and odors. Your personnel are WONDERFUL!! Nick was so thorough and explained everything before he began. He was a great teacher ! And Jordan the manager was a great help also. Rosi the receptionist is so kind and flexible. I love Zerorez. And i love my clean carpets!
Technician did a thorough job! Explained everything that he did!!