- Phone: 509-582-9000
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based on 8931 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Nathan was so pleasant and kind and caring. Your company was highly recommended and I can see why. I would gladly recommend - and already have!
Punctual, ask if you approve of job, go over bill with you. Willing to correct a mistake if made. Professional
When I asked to have my stairs cleaned, it would be nice if there was a little more communication on about how it is done. My stairs have carpet wrapped around the edge where the wood spindles are and you had to come back and clean that part. Also, we had to ask that you bring something to block The cold air from coming in. I feel that should be part of customer service even in the summertime with bugs.
Great service. Thank you
Carpets are always so clean and smell great! They are always friendly explain everything and are efficient!
Do quality work and theemployees are very courteous.
Cleans well
Very prompt and professional. Highly recommended for all of your carpet cleaning!
Rosie is very friendly and super helpful. The work that we have had done has been of great quality. Thanks!
good cleaning prompt. professional
The Tech did a really good job.
Technicians are professional, courteous . Quick service and reliable.
Overall the service was excellent. The only thing that caused me pause was that Jacob left my screen door locked in the open position. The door is half way open- I went to release the door to close it and it is stuck in the open position. I had to get some tools and fix it myself.
I wish Jacob would have said something about it before he left. Unfortunately I had to discover this on my own.
Easy to make appointment and great communication from technician
Was not what we expected. Not as thorough as we thought for the cost.
And the Tech broke a light cover on a wall as well as a glass ceiling light cover during the process. No offer to clean up or replace. He did apologize for doing it.
There were options for appointments within the week of when I wanted to schedule, the customer service was exceptional both on phone to confirm details and the technician (Jacob) who arrived on time, was friendly, informative, and worked efficiently.
Good value for the money. I always go to zerorez first when I need carpets cleaned.
The product and service were great.
Great customer service & care.
You did a great Job
We have used ZEROREZ several times over the years. Always happy with the results. Gordon, the technician was friendly and did a good job.
Fast and great service, on time and done quickly!
Scent
Service provider explained that it was traffic, not pet issues from previous owner
The young man was very friendly and he did an awesome job! My carpet looks amazing! I didn't think he could do much with my light beige bedroom carpet and it turned out beautiful. Will definitely have them back!
The people are great to work with open the door and let them do their thing
We like the attention to detail of the services that were provided, air duct cleaning, carpet and recliner cleaning.
We liked the quality and attention to detail of the services that were provided, cleaning air ducts, carpets and recycling chairs.
The service was easy to schedule. The tech was on time, knowledgeable, professional, and efficient. The service was a great value and my carpet looks and feels great.
Was able to schedule in short notice. Communication was great and tech did a great job & explained everything.
Tech was on time and professional.