based on 3641 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You have the best managers in the world
The service guys are always personable and address any concerns we might have on the spot. We've always had good service. Once when we had a problem, a return visit was done immediately and the problem addressed. We've only had to have a repeat visit once. The treatments are effective.
Spray more area in the rural areas. 5' from the house is NOT enough.
I've already talked to the service manager (Javier) about the issues we've experienced but here they are in writing for the record.
1. Two weeks after the treatment (today), the bed bugs are still there. We would have expected them to be eradicated after the first treatment. I also realize the success of the treatment is dependent on the tenants following their part of the program to the letter and they have assured me they did.
1). Bobby Zune was our consultant and he provided the prep instructions to my tenants so they knew exactly what to do. However, he told them they only needed to bag items that they didn't want a stranger to handle so that is what they did. The tenants were concerned that some of their items were not bagged and that the closets had not been treated. The technician, Douglas, told me later at the follow up visit that there is an extra charge of $150 for the techs to bag up things. This was never mentioned before today.
3. The tenant who had/has the bugs in her room informed me this morning (9/26) that she noticed her bed frame was cracked after the treatment. when I asked her why she didn't tell me sooner she said she didn't think you would believe her (that it was already cracked) and she only mentioned it now so the tech would be more careful and not do any further damage. :/ I don't know who to believe but I told her if she wants to make a claim she will need to take that up with BugMaster directly and I will not be involved. She doesn't seem to want to make a claim but I thought I should mention it.
Anyway, Javier was extremely courteous and helpful and I am very much hoping after the follow up today the bb's will be gone and we won't have to deal with this again.
Thank you,
Name removed
Always room for communication. Document progress of Non-contract work/ongoing issues on electronic Pest audit.(trapping, treatment, is it working, do we need to add more services to get under control)
on site employee are very cooperative and curtious. response time is very good. like the contact with email service request and reply.
Reliable and thorough
Our tech, Joey.
You guys are great! We will be use you guys for our new house also! And the guy who sprays our house is a very nice man.
Saturday
There are at least two other pest control companies doing business in Ladera for our buyers. I have never seen anyone from your company asking our customers for the business. You are allowing the other companies the opportunity to take the work away from you by not aggressively marketing your service. Just a thought.
Very reliable, always a high level of customer service
Payed 2 much money and nothing was caught. Jus kind of felt my money was wasted. $600.00 down the drain.hard times right now.
The same man, Art, has been our service person for years. He is trusted, kind, and reputable.
No bugs. TBM has always been on time and only missed one appointment in over 5 years.
Punctual and thorough. Have been Bug Master customer for many years.
The service tech--Daniel--does a good and thorough job every time our quarterly id due. Thanks!
I recently had an issue. The tech did not show up on the day that had been designated. I knew this because I requested that a copy of
service order be left at my door. When I did not have this serv. order, I called and was told the tech did not show up because he had
a dentist appt. This was discovered after he was asked if he had been to my house. He did come the following week while I was out of
town. But he did not volunteer this info. If I had not questioned his visit would he have just ignored it altogether.
I need proof that the tech actually performs the service that I am paying for.
Good and dependable
The guy was awesome and knolagable! No ants...love it thanks!!
Wonderful company, great service and very trustworthy technician!!
Effective, timely and very friendly technician (Raymond)!!
Prompt and professional service.
Always on time. Results are always good. Staff are helpful and friendly and effective.
Timely service
Communication
Communication
Communication
Communication
Reliable, prompt, effective