based on 3641 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
quit trying to do the 3 month service after only 2 months
Excellent customer service, superior job performance, dependability, reminders are sent via email.
Just about everything, professionalism, willingness to come back, hearing and responding to any specific problems/areas.
Brandon is a great asset to your company. He is personable, polite and friendly.
Work around our schedule & business hours
Respond quickly when additional problems or service is needed.
Response to phone by A REAL PERSON.
Enjoy dealing with Daniel when he comes for quarterly treatments.
Not a thing. ALl is good.
Always consistent; great knowledge about bugs and what treatment to use
Always PROMPT, GREAT KNOWLEDGE ABOUT BUGS AND WHAT TREATMENT NEEDS TO BE USED
Fast same week service. Bugs usually stay away. Prompt respray with no problem if there are bugs within 3 months. Tech is always friendly.
I have been with this company since 2005. Always on schedule and I am always asked if I am having any pest problems. I was pleased that Douglas asked about the attic. I honestly think that is the first time I was asked and that it was treated.
Your front desk person seems to be different every-time we call, They seem to be new & not sure of who is going to be our tech for the day or what time they can get to one of our sites.
That person is the one who represents Bug Master & needs to be trained better, your a big company you should be able to keep someone in that position. they seem to be scared to lose there job.
My concerns about pests in my house are shared by my very dependable service provider. Joey remembers my concerns and reviews these prior to treating my property. He always makes sure that I understand that treatment by Bugmaster is ongoing. If problems show up between treatments, he returns to retreat at no additional cost. With Bugmaster as my exterminator, I don't worry about bugs.
technician does through job
Please see recent invoice where I stated our concerns.
good service on time good work friendly worker
Timely scheduling; the professionalism and timeliness of the technician. Art is exceptional in that he is thorough, punctual, courteous, and efficient!
Continue to have problems with wasps and bees even though the technician has returned twice. I haven't encountered this before. In the past, if same pest problem came up again, the technician would come once and the problem was resolved. Since the previous company has become Bug Master, return visits are more commonplace than exceptions.
Prompt, efficient service. The same person has come a number of recent inspections, which helps -- our home is large and unusual.
You schedule to our convenience and the quality work performed by Mathew is outstanding
Very professional and he went out of his way to make a special trip back at no charge just to make sure he addressed the issues. I will recommend everyone to bug master.
It has been consistently good for many years including the previous providers of service which has been about 20 years. The service people have been very polite and attentive to the jub.
I do wish you had something to kill all of many snalls coming up on our outside walls as well as some of the neigbors
YOUR SERVICE MAN DOES A GREAT JOB, VERY FRIENDLY AND WILLING TO HELP WITH ANY PROBLEMS THAT WE MAY HAVE. THANKS, Name removed
Always on schedule and we have no bugs
Friendly and thurough
Have tried to cancel two appointments, and this week did not show up or call.
The efficiency with which you treat our bug issues and your accessability to change dates to make them work for both of us.
Pat and Mike
Friendly Tech
Rod, my initial contact, made time to come to my business that same afternoon. Jose, the technician, has been very professional and friendly. He's very knowledgeable about pests, rodents, etc.
That they'll come any time I call for extra service without extra charge. Friendly workers.