based on 3641 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the constant communication from bug masters tech Lee Monocrief .and Scott Bounton they really make my job easy Thank yall Bug Masters
You are on time and very professional. You keep in contact to help us stay on schedule and if there are any problems in between services, you come back to take care of whatever needs to be done.
I keep having to call back for repeated treatments for fire ants. The mounds that are treated just move to another location. This may not be the fault of the technician, just simply the nature of how difficult it is to kill fire ants.
Friendly folks answered the phone when I made the initial call. Very prompt.
Your guys are ALWAYS nice & polite!!!
not sure at this time
Reasonably responsive to requests about treatment; polite technicians.
Always on time and Joey, at a minimum, provides the service I expect. He always goes beyond my expectations and has patience.
Very dedicated employee.. Always does a great job
Seems they work with my schedule a/out making me feel bad for rescheduling.
They are trying to stay current with appointments, for example texting
Instead of calling & leaving messages.
I loved Rod Howard's sense of humor and his follow up call. Show's he was really interested in us.
Bug Master people are the greatest.
Quick service when I call with a concern
polite service people
accommodating
TRULY GETS RID OF BUGS
Friendly, helpful, thorough technicians
Responsive to requests for treatment.
The service is comprehensive, professional, and the treatments are scientifically designed for maximum control.
Better results I still have bed bugs they are know in my children's rooms.
Prompt courteous service
First I think is senceless for me to make this feedback. I have been serviced by Bug A Way
since 1997 or 1998 I think. That should speak for it's self.
Very dependable and do a good job. Thanks~
Jesse is very personable and helpful.
Professional and knowledgeable about the service rendered and about the character of the pests hired to exsterminate.
I have an exterminator because we have a scorpion problem. You have been able to control it, but not irradicate the problem. I have also had to call you back out several times before I was scheduled because of scorpions. For years, I had a technician named Julie who was terrific. She always went above and beyond. Now I have a new tech, Steve, who does not have the same personality as Julie AT ALL. I am not trying to be derogatory towards him, I'm just not used to him yet, I guess.
Can't think of anything at this time
Technicians and the quick response.
Brandon has been fantastic!
You retreat at any time as we always seem to get ants around the sink and counters in the kitchen area. Appointments are also always on time.
Reliability an cost
personalized service
Reliable, friendly.