The Bug Master
1912 Smith Road
Austin
TX 78721
United States

Average rating: 9.2 out of 10 based on 3641 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 13, 2013 — Rated 10 out of 10 by B.J.W. The Bug Master
What do you like about our services?

good today

Report a concern   August 12, 2013 — Rated 7 out of 10 by S.F. The Bug Master
What could we do to improve?

We have a consistent problem with wasps. whenever we ask you guys to do something about it you do a good job. but we always have to ask first...

Report a concern   August 10, 2013 — Rated 10 out of 10 by K.S. The Bug Master
What do you like about our services?

prompt, professional, knowledgable

Report a concern   August 9, 2013 — Rated 10 out of 10 by Tony Ellis The Bug Master
What do you like about our services?

nice service agents and no bugs!

Report a concern   August 9, 2013 — Rated 8 out of 10 by R.H. The Bug Master
What could we do to improve?

I like my new guy. Two of the last three guys I had were creepy.

Report a concern   August 9, 2013 — Rated 10 out of 10 by R.H.A. The Bug Master
What do you like about our services?

great service from the exterminator. very friendly

Report a concern   August 9, 2013 — Rated 10 out of 10 by N.L. The Bug Master
What do you like about our services?

I screwed up and forgot the day that the technician was supposed to come out. He was very courteous and understanding and went ahead with the spraying at my request. Great customer service!!

Report a concern   August 9, 2013 — Rated 9 out of 10 by L.K. The Bug Master
What do you like about our services?

Fast response. From my initial call to the first visit for treatment was less than a week.

Report a concern   August 9, 2013 — Rated 10 out of 10 by R.H. The Bug Master
What do you like about our services?

Joey is very friendly, professional, and thorough.

Report a concern   August 8, 2013 — Rated 10 out of 10 by Vivian Jordan The Bug Master
What do you like about our services?

Honestly really impressed. From the sales tech to the service tech it was a great experience. Rod answered the phone every time I called, he had answers for my questions. When he didn't he went to his manager and got right back with me. I'm in the service industry as well for a premium company where we treat our customers the same way. It's good to see that there ArE other company's that take there job/career seriously. I just wanted to say thanks to rod and Jose for there extreme professionalism. You guys wee confident curious on time and just overall did a great job. My wife was really impressed as well. Good job guys.

Report a concern   August 8, 2013 — Rated 10 out of 10 by J.M. The Bug Master
What do you like about our services?

If I have someone to refer you to, I will. The guys are always friendly and ask if I have any particular problems. I rarely have anything arise outside of the quarterly check and spray, but when I have I have had good response and assistance.

Report a concern   August 8, 2013 — Rated 10 out of 10 by A.D. The Bug Master
What do you like about our services?

Always addresses my concerns and is very friendly and polite.
Thanks

Report a concern   August 7, 2013 — Rated 3 out of 10 by L.S. The Bug Master
How did we disappoint you and what can we do to make things right?

Poor communication

Report a concern   August 7, 2013 — Rated 10 out of 10 by Equalizer Industries Inc The Bug Master
What do you like about our services?

Consistant and reliable

Report a concern   August 5, 2013 — Rated 10 out of 10 by L.S. The Bug Master
What do you like about our services?

It kept the bug away.

Report a concern   August 4, 2013 — Rated 10 out of 10 by Judy Nelson The Bug Master
What do you like about our services?

Art is the BEST!!! Please don't send anyone else!!!

Report a concern   August 4, 2013 — Rated 9 out of 10 by Brett Krause The Bug Master
What do you like about our services?

On time, prompt and courteous.

Report a concern   August 3, 2013 — Rated 10 out of 10 by R.T.B. The Bug Master
What do you like about our services?

THe guy is very good understands all the stuff. Knows us and does a great job

Report a concern   August 2, 2013 — Rated 9 out of 10 by C.L.W. The Bug Master
What do you like about our services?

Knowledge of business, punctual, dependable.

Report a concern   August 2, 2013 — Rated 9 out of 10 by J.T.B. The Bug Master
What do you like about our services?

Prompt reliable service

Report a concern   August 2, 2013 — Rated 10 out of 10 by Pamala Turner The Bug Master
What do you like about our services?

Prompt, efficient

Report a concern   August 2, 2013 — Rated 9 out of 10 by C.C. The Bug Master
What do you like about our services?

your service rep is very nice and polite, always asked about problems and offers to come back if a problem

Report a concern   August 2, 2013 — Rated 10 out of 10 by Z.S. The Bug Master
What do you like about our services?

Thorough

Report a concern   July 29, 2013 — Rated 10 out of 10 by S.R. The Bug Master
What do you like about our services?

on time, great people, modern customer facing technology

Report a concern   July 27, 2013 — Rated 9 out of 10 by C.J. The Bug Master
What do you like about our services?

Very professional, prompt and courteous

Report a concern   July 26, 2013 — Rated 10 out of 10 by C.D. The Bug Master
What do you like about our services?

the people were very friendly and professional. the person that came out to pre inspect and the exterminator guy both were very professional and thorough in there appearance and business thank you

I do not want my info shared except to the boss of the employees to express what a great job that they are dong

Report a concern   July 26, 2013 — Rated 10 out of 10 by K.J. The Bug Master
What do you like about our services?

I like that I can call up and have someone out to my house in a timely matter.

Report a concern   July 26, 2013 — Rated 10 out of 10 by S.D. The Bug Master
What do you like about our services?

Your friendly techs.

Report a concern   July 26, 2013 — Rated 9 out of 10 by D.R. The Bug Master
What do you like about our services?

Professionalism, timeliness, and effectiveness.

Report a concern   July 24, 2013 — Rated 3 out of 10 by R.L. The Bug Master
How did we disappoint you and what can we do to make things right?

The problem wasn't fixed. I'm still seeing roaches in my home.


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