The Bug Master
1912 Smith Road
Austin
TX 78721
United States

Average rating: 9.2 out of 10 based on 3641 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 3, 2015 — Rated 10 out of 10 by M.F.T. The Bug Master
What do you like about our services?

Our tech Joey is just wonderful.

Report a concern   July 2, 2015 — Rated 10 out of 10 by L.W. The Bug Master
What do you like about our services?

The service, results, customer service both in the office and from techs. Perfect for years and definitely regularly recommend to friends.

Report a concern   July 2, 2015 — Rated 9 out of 10 by B.J.B. The Bug Master
What do you like about our services?

Love that you come out any time we have a problem, and love our service guy Brandon!

Report a concern   July 2, 2015 — Rated 8 out of 10 by T.B. The Bug Master
What could we do to improve?

N/a

Report a concern   July 1, 2015 — Rated 9 out of 10 by H.B. The Bug Master
What do you like about our services?

Only original treatment/spray and have been finding several dead and nearly dead roaches.

Report a concern   June 28, 2015 — Rated 10 out of 10 by P.H. The Bug Master
What do you like about our services?

Your service men are always friendly and professional. They arrive on time and stay on task.

Report a concern   June 28, 2015 — Rated 3 out of 10 by B.H. The Bug Master
How did we disappoint you and what can we do to make things right?

first of all, there was no prior notice from you telling me of an appointment. The pest man showed up at normal time, but I was totally unaware of him coming out. Lucky I was there, and not at home at the time. Very poor communication

Report a concern   June 28, 2015 — Rated 5 out of 10 by B.D. The Bug Master
How did we disappoint you and what can we do to make things right?

We still have bugs after the treatment.Ants.Spiders and large Cockroachs.We have more bugs after the treatment than before.

Report a concern   June 26, 2015 — Rated 10 out of 10 by Susan Brew The Bug Master
What do you like about our services?

You are very easy to do business with and your fairness and honesty has been beyond any of my expectations. Thank you for your service.

Report a concern   June 26, 2015 — Rated 10 out of 10 by C.J.H. The Bug Master
What do you like about our services?

Your services are excellent and your technicians are so polite and personable.

Report a concern   June 26, 2015 — Rated 9 out of 10 by William L Smith The Bug Master
What do you like about our services?

fast prompt and efficent

Report a concern   June 26, 2015 — Rated 10 out of 10 by N.E. The Bug Master
What do you like about our services?

That they call and let you know what's going on and when they are scheduled to come out they call and ask if you are having any other problems

Report a concern   June 26, 2015 — Rated 10 out of 10 by Julia Ferguson The Bug Master
What do you like about our services?

You have always been extremely diligent and thorough when I've been serviced I thank you

Report a concern   June 25, 2015 — Rated 10 out of 10 by B.M. The Bug Master
What do you like about our services?

You partial treat if necessary. Great service.

Report a concern   June 25, 2015 — Rated 10 out of 10 by Gina Dyson The Bug Master
What do you like about our services?

Always come when needed and have always helped protect my home from termites!
Thanks Bug Master!

Report a concern   June 25, 2015 — Rated 10 out of 10 by K.I. The Bug Master
What do you like about our services?

Eric is wonderful -- friendly and professional!

Report a concern   June 25, 2015 — Rated 10 out of 10 by Mary Will The Bug Master
What do you like about our services?

The technician was very informative. He even tried to talked to us about getting a flea service next week.What a great asset his is to your team! Thank you.

Report a concern   June 25, 2015 — Rated 10 out of 10 by A.E. The Bug Master
What do you like about our services?

Prompt service
Competent and concentrate service technicians.
Good warranty on products and service

Report a concern   June 25, 2015 — Rated 10 out of 10 by Valerie Ransom The Bug Master
What do you like about our services?

Always reliable, friendly and courteous.

Report a concern   June 25, 2015 — Rated 10 out of 10 by E.S. The Bug Master
What do you like about our services?

Your Technician, Joey. I don't like having to explain every time I give you a 10 in a survey.

Report a concern   June 25, 2015 — Rated 10 out of 10 by Christi Johnson The Bug Master
What do you like about our services?

The technicians provide great customer service. They're professional and customer oriented.

Report a concern   June 25, 2015 — Rated 1 out of 10 by R.H. The Bug Master
How did we disappoint you and what can we do to make things right?

The insects are still inside the property.

Report a concern   June 23, 2015 — Rated 10 out of 10 by J.S. The Bug Master
What do you like about our services?

Everything

Report a concern   June 23, 2015 — Rated 9 out of 10 by L.H.M. The Bug Master
What do you like about our services?

Technician very thorough, courteous and helpful. ease of billing...

Report a concern   June 23, 2015 — Rated 10 out of 10 by K.M. The Bug Master
What do you like about our services?

Very friendly and helpful employee. Makes appointments for my convenience. Very reliable and on time. I am very satisfied with Joey

Report a concern   June 22, 2015 — Rated 10 out of 10 by A.S.T. The Bug Master
What do you like about our services?

I like there service, especially when the same techs come First name removed the time.

Report a concern   June 22, 2015 — Rated 1 out of 10 by C.L. The Bug Master
How did we disappoint you and what can we do to make things right?

I have more bugs then I ever had. I need to call the office and talk to First name removed. He said to call if I had issues. I have just been traveling for the last three weeks!

Report a concern   June 22, 2015 — Rated 10 out of 10 by T.T. The Bug Master
What do you like about our services?

Promptness and our serviceman is great.

Report a concern   June 22, 2015 — Rated 10 out of 10 by Fay Hagans The Bug Master
What do you like about our services?

Very professional and reliable

Report a concern   June 22, 2015 — Rated 10 out of 10 by C.M. The Bug Master
What do you like about our services?

Personalized and efficient.


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