The Bug Master
1912 Smith Road
Austin
TX 78721
United States

Average rating: 9.2 out of 10 based on 3641 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 15, 2015 — Rated 5 out of 10 by C.H. The Bug Master
How did we disappoint you and what can we do to make things right?

Still seeing lots of bugs.
Report a concern   June 15, 2015 — Rated 10 out of 10 by R.S. The Bug Master
What do you like about our services?

Promptness, responsiveness, professionalism of service person
Report a concern   June 15, 2015 — Rated 10 out of 10 by Dorothy Martin The Bug Master
What do you like about our services?

Every think, have been using you for years.
Report a concern   June 15, 2015 — Rated 10 out of 10 by J.I. The Bug Master
What do you like about our services?

I like the fact the employee set down with me and show me how he sprayed stuff bug bomb and everything else but at you guys there for a few days terrain broad and new bed bugs I figured I should my old mattress to my new mattress from the outside and they just came back into the house so I treated it how your employee did it the frist time.thuoh whatI learned I can work for you now.I gess he told me your secrets of bug warfare..now my name is steven Last name removed ime buggy free so far for24hrs.after I did the rest myself before
Report a concern   June 15, 2015 — Rated 10 out of 10 by A.S. The Bug Master
What do you like about our services?

VERY PROFESSIONAL
Report a concern   June 15, 2015 — Rated 8 out of 10 by S.H. The Bug Master
What could we do to improve?

i have a rat issue and he said he would come back to set the bait stations, but i have not heard from him
Report a concern   June 15, 2015 — Rated 10 out of 10 by Tim Sawatsky The Bug Master
What do you like about our services?

Prompt, courteous and good customer service.
Report a concern   June 15, 2015 — Rated 10 out of 10 by C.C. The Bug Master
What do you like about our services?

No bugs
Report a concern   June 15, 2015 — Rated 9 out of 10 by B.B. The Bug Master
What do you like about our services?

Reliable, flexible, fair price
Report a concern   June 15, 2015 — Rated 10 out of 10 by R.M. The Bug Master
What do you like about our services?

It gets the job done!! Very happy with the end results.
Report a concern   June 15, 2015 — Rated 10 out of 10 by L.M. The Bug Master
What do you like about our services?

Very thorough and accomodated my schedule and needs.
Report a concern   June 15, 2015 — Rated 10 out of 10 by Eiben Farm Llc The Bug Master
What do you like about our services?

Personal service from Sales Rep Rod Howard
Report a concern   June 15, 2015 — Rated 10 out of 10 by Michael Hogan The Bug Master
What do you like about our services?

It seems to have done it's job. Fire ants are gone.
Report a concern   June 15, 2015 — Rated 9 out of 10 by M.H. The Bug Master
What do you like about our services?

We had a bee problem and Bug Master responded quickly.
Report a concern   June 15, 2015 — Rated 10 out of 10 by S.H. The Bug Master
What do you like about our services?

Brendan!
Report a concern   June 15, 2015 — Rated 10 out of 10 by J.V. The Bug Master
What do you like about our services?

Brandon is SO nice. He's good at his job, thorough, and explains what's going on really well. Thank you!
Report a concern   June 15, 2015 — Rated 9 out of 10 by D.N. The Bug Master
What do you like about our services?

Our service technician, Brandon is the best! He arrives on time, is courteous and responsive to our needs! Brandon is the best!

Thank you Bug Master.

Robert and Name removed
Report a concern   June 15, 2015 — Rated 10 out of 10 by M.G. The Bug Master
What do you like about our services?

Friendly, responsive, always willing to help out the customer.
Report a concern   June 5, 2015 — Rated 10 out of 10 by F.V. The Bug Master
What do you like about our services?

The Professionalism . And the service guarantee.
Report a concern   June 1, 2015 — Rated 9 out of 10 by F.M. The Bug Master
What do you like about our services?

services persons have been informative about any problems or questions we had and didn't mind answering our questions
Report a concern   May 31, 2015 — Rated 8 out of 10 by T.H. The Bug Master
What could we do to improve?

I was not called or emailed to advise appointment the last two visits. This is unacceptable.
Report a concern   May 30, 2015 — Rated 10 out of 10 by Angela Schultz The Bug Master
What do you like about our services?

Very reasonable costs and dependable services
Report a concern   May 29, 2015 — Rated 8 out of 10 by B.R. The Bug Master
What could we do to improve?

Nothing, The job I received was worth what I paid for it.
Report a concern   May 29, 2015 — Rated 10 out of 10 by C.H. The Bug Master
What do you like about our services?

Joey is so thorough and friendly.....
Report a concern   May 28, 2015 — Rated 10 out of 10 by J.O. The Bug Master
What do you like about our services?

Great services - nice people
Report a concern   May 28, 2015 — Rated 10 out of 10 by H. The Bug Master
What do you like about our services?

Excellent
Report a concern   May 28, 2015 — Rated 10 out of 10 by M.P. The Bug Master
What do you like about our services?

Reliable. Friendly. Responsive.
Report a concern   May 27, 2015 — Rated 10 out of 10 by M.M.V. The Bug Master
What do you like about our services?

Friendly & professional employees.
Report a concern   May 27, 2015 — Rated 10 out of 10 by H.O.A. The Bug Master
What do you like about our services?

The fast and friendly service.
Report a concern   May 27, 2015 — Rated 10 out of 10 by K.S. The Bug Master
What do you like about our services?

Prompt, professional, courteous.

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