based on 3641 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Give you heads up when the next service is and if there is an issue they are on top of it right away.
Having a 1-hour service window rather than a 2-hour one. We are always able to call & request a 1-hour window, but it would be nice not to have to do that.
No issues, but I don't usually get asked for recommendations for exterminators, so it is unlikely to come up.
courteous technicians
on time
only spray where I ask
the last guy who came to our house was great - upbeat, professional, energetic.
The treatment used by your company in the full protection plan I have on my home does not seem to help. Twice recently tech had to return due to silverfish. The last trip was 6/12/15. The tech said he saw nothing, but sprayed a little in the kitchen. On 6/18/15, I again found a large very healthy silverfish in the kitchen area were he had sprayed. The tech was not my regular tech (seems Bugmaster has changed their assignment again). It is my understanding I will have a tech who is new to the business,ie.inexperienced. Mosquitoes are still a problem. Now I am told that the mosquitoes must land on the treatment. So the ones flying in are biting. This is not what I was told when I bought the plan. It seems I am paying a hefty fee while receiving very poor results. Everyone is very nice but ineffective. The tech who came on 6/12/15 was also to perform termite annual inspection. He did not even go into the access points (under lavatories, sink and into back of bath shower) which are there for the purpose of termite inspection. He just walked around and said he saw no problems. Well, termites aren't swarming so how could he tell??
If something is missed you will return to make it right.
It is always on schedule and if not I receive an email before my scheduled time letting me know the status.
Reliable, effective and friendly service.
Good service, on-time, professional
First, the services work. Second, they are performed on time and with care.
That you work with my schedule.
Very professional technician.
The service person is always friendly. They alw@ys announce themselves and make sure to answer your questions. They make sure the work they have provided is complete.
I like most the continuity of service. If I have to open my house to someone every 3 months I appreciate having the same person that I've grown to trust.
good communication
I'm not sure if it was due to weather or not but my home and property had to be treated 3 times in less than a month for fleas. I'm still not sure the problem has been taken care of.
You come back as soon as I call if I see some bugs, which I rarely do.
WE ARE STILL SEEING SCORPIONS AND SPIDERS
Promptness. Arriving when scheduled. Knowledgeable tech. Courtesy. New tech is a pleasurre to work with.
Personable, professional service, from sales to scheduling to the technician.
Calls were returned in a timely manner and my technician showed up right on schedule!
Courtesy of Johnny Flores,and Eric. Both gentlemen seemed very knowledgable of Bug Master product and what we could expect. My only problem is because Mr. Flores saw no bugs when he was here, and Eric saw a total of 8 bedbugs (as I recall from my son, Steve). I am not questioning that we had the bugs, only wondering if they are lurking some place to reappear to deal us misery.
Brandon is always friendly and attentive to any concerns we have.
Randy did an excellent job with very professional service that was greatly appreciated.
helpful, quality of work,do what you say,respectful , other than that i cannot think of a reason.
Our service Daniel is always so pleasant, and always wants to know if we have had any problems. It's nice having the same service rep each time..
Dependable, professional, courteous and making sure every problem is taken care of.
Brandon is friendly and does a great job keeping the bugs out of our house!
the tech that came last visit was excellent. Much more thorough than all of his predecessors.
He actually went in the attic and treated it. very helpful and polite.
Personal service. The technician seems to CARE which is nice. Thanks. Still having too much trouble with mosquitoes though. :-(