The Bug Master
1912 Smith Road
Austin
TX 78721
United States

Average rating: 9.2 out of 10 based on 3641 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 26, 2015 — Rated 10 out of 10 by K.H. The Bug Master
What do you like about our services?

taking care of a problem

Report a concern   September 26, 2015 — Rated 10 out of 10 by B.T. The Bug Master
What do you like about our services?

Courtesy of the workers

Report a concern   September 26, 2015 — Rated 10 out of 10 by M.E.D. The Bug Master
What do you like about our services?

you do what you say and say what your doing

Report a concern   September 26, 2015 — Rated 10 out of 10 by B.M. The Bug Master
What do you like about our services?

That you come in-between treatments at no charge if necessary.

Report a concern   September 26, 2015 — Rated 10 out of 10 by M.G. The Bug Master
What do you like about our services?

The service is super and the people that come to do the service are so professional and respectful. Do the job quick and neat. Thank you so much!:)

Report a concern   September 26, 2015 — Rated 9 out of 10 by M.W. The Bug Master
What do you like about our services?

FAST, ON TIME, every time

Report a concern   September 26, 2015 — Rated 10 out of 10 by Laura Parslow The Bug Master
What do you like about our services?

Your technician is pleasant and efficient. The office staff was great to schedule a new appointment

Report a concern   September 25, 2015 — Rated 10 out of 10 by R.S. The Bug Master
What do you like about our services?

Good communication, excellent work.

Report a concern   September 25, 2015 — Rated 9 out of 10 by T.C. The Bug Master
What do you like about our services?

Always friendly and wanting to know if there is anything extra that needs to be handled during the visit! Joey is AWESOME!

Report a concern   September 25, 2015 — Rated 10 out of 10 by Christi Johnson The Bug Master
What do you like about our services?

Technicians are very professional and work hard to make sure you're satisfied with the service.

Report a concern   September 25, 2015 — Rated 8 out of 10 by R.A. The Bug Master
What could we do to improve?

Get rid of the ants at my house

Report a concern   September 25, 2015 — Rated 10 out of 10 by J.D. The Bug Master
What do you like about our services?

On time and effective

Report a concern   September 25, 2015 — Rated 10 out of 10 by A.W. The Bug Master
What do you like about our services?

Brandon Gutierrez was great and very thorough!

Report a concern   September 25, 2015 — Rated 10 out of 10 by B. The Bug Master
What do you like about our services?

Prompt and courteous.

Report a concern   September 25, 2015 — Rated 10 out of 10 by Mission Foods The Bug Master
What do you like about our services?

Good customer service

Report a concern   September 25, 2015 — Rated 10 out of 10 by C.M. The Bug Master
What do you like about our services?

Our technician, Tyrone is so efficient and reliable.

Report a concern   September 21, 2015 — Rated 7 out of 10 by T.W.C. The Bug Master
What could we do to improve?

Come earlier in the day to our offices so that you can spray in more open offices. Offices are open during working hours and locked when they leave. We need to schedule your visits at 1pm.

Report a concern   September 17, 2015 — Rated 10 out of 10 by Cindy Aarvig /Larry Hill The Bug Master
What do you like about our services?

Bobby is great to work with--very knowledgeable and friendly and prompt to respond. Joey, our tech, was very communicative and thorough. I like the fact that we'll be working with the same people--I already trust these folks completely.

Report a concern   September 17, 2015 — Rated 10 out of 10 by M.T.M. The Bug Master
What do you like about our services?

We don't have problems with bugs inside the house.

Report a concern   September 17, 2015 — Rated 9 out of 10 by T.A. The Bug Master
What do you like about our services?

Great service

Report a concern   September 17, 2015 — Rated 10 out of 10 by Amy Lou Clements The Bug Master
What do you like about our services?

It only took 1 hour to do my whole house & yard!

Report a concern   September 16, 2015 — Rated 8 out of 10 by V.C. The Bug Master
What could we do to improve?

Remind customers of the products used, specifically when they are applied in the home. Recommendations if they see anything outside or inside when spraying to improve pest control. Text reminders.

Report a concern   September 15, 2015 — Rated 10 out of 10 by A.T. The Bug Master
What do you like about our services?

Friendly, helpful people. Arrive when they say they will.

Report a concern   September 13, 2015 — Rated 10 out of 10 by C.P. The Bug Master
What do you like about our services?

It works. The service is excellent, for example the service provider was on time, answered all my questions, was very knowledgeable about the products he used. Also there was great care and respect for our property. I was very please.

Report a concern   September 12, 2015 — Rated 9 out of 10 by L.M. The Bug Master
What do you like about our services?

Don't get a distant call center when call for service. Can do single service without hard sell to get contract.

Report a concern   September 12, 2015 — Rated 10 out of 10 by S.S. The Bug Master
What do you like about our services?

Own time is one of the main things and being nice

Report a concern   September 11, 2015 — Rated 10 out of 10 by D.H. The Bug Master
What do you like about our services?

Exceded our prior use of Orkin

Report a concern   September 11, 2015 — Rated 10 out of 10 by C.M. The Bug Master
What do you like about our services?

Your team is very friendly and professional. Always ready to ready to answer questions and on time.

Report a concern   September 11, 2015 — Rated 10 out of 10 by P.W. The Bug Master
What do you like about our services?

Timely, efficient,

Report a concern   September 11, 2015 — Rated 1 out of 10 by S.W.K.C.C. The Bug Master
How did we disappoint you and what can we do to make things right?

Call staff do not have correct information and I have had to make seveeral adjustments to the shceduling iformation the call staff have on file


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